Arrived on time and high quality items
Arrived on time and high quality items. Would definitely order again 👌
20 de junho de 2023
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Detalhes da empresa
Escrito pela empresa
Art, Music & Tattoo Inspired Clothing & Accessories
Informações de contato
Estados Unidos
- hi@abandon-ship.co.uk
- abandon-ship.co.uk
No refund and no communication - Positively Resolved
Updated feedback, due to excellent response from Abandon-ship.
I returned my order on 10/05/23 via Royal Mail 1st class recorded delivery. The parcel was delivered 11/05/23. However, received no contact from Abandon Ship regarding my refund. I have now emailed Abandon Ship twice to ask when they will process my refund and they still have neither responded to either email, neither provided a refund.
Since Abandon-Ship have responded I have to say that speed of reaction and communication from Matt has been superb.
I have to also admit that I did not use the online return form, I although I did leave my order number in the bag. But note to myself for future.
And the bag was delivered to the address next door (Royal Mail issue).
Matt's response was genuine, not just a standard auto template type most companies inflict on us these days. Discount code offered without having to ask!
Thank you Matt. All I'd ask is that the general Abandon Ship email address is better monitored, but I cannot fault your response, or reaction so my 1 star review goes to 5.
31 de maio de 2023
Avaliação não solicitada
Resposta da Abandon Ship
Hi Luke, Sorry you are having issues with your return. Can you please email directly to both hi@abandon-ship.co.uk and matt@abandon-ship.co.Uk with the postage details of your returned item/items and confirmation that a returns form was included and I will look into this for you. I have checked our inbox and can’t see any correspondence regarding this return and have spoken to the warehouse who have indicated they have not received or processed this return. Thanks, Matt
Order issues eventually resolved
[Read updates at the bottom] Really poor communications. I've bought from Abandon Ship numerous times over the years, but as soon as I had a problem with an order I got total silence through both official email and social media.
I returned an item according to the refund policy and never heard back, and a cap I bought was coming apart at the seams and again, no acknowledgement. Shame as I'd always liked the designs etc.
UPDATE: The refund was processed after this review had dropped in and it turned out I also hadn't done a form which was on the website, but had written on paper all the info and order references.
Matt was apologetic for the delay on email as he had been away and I politely suggested he popped an out of office in future so you don't feel ignored whole responses are being made.
5 de maio de 2023
Great quality and great service
1 de maio de 2023
I love the designs and the rebellious…
I love the designs and the rebellious nature of this company. Products are unique and fun with a badass attitude. Great quality and arrives fast with good communication. I've bought quite a few things now and always been really happy. ☠️☠️☠️
9 de março de 2023
Top customer service
The tshirt I had my eye on was to be discontinued, gave them a message and they sorted me out! Top customer service, fast delivery, great quality! Thank you 😁
21 de fevereiro de 2023
Wasn’t a great fit.
Wasn’t a great fit.. ordered the largest size they do… didn’t come close to the sizes and dimensions given and not a great print quality…. Plus it took forever to arrive.
Shame as I loved the design
28 de fevereiro de 2023
Resposta da Abandon Ship
Hi Darren, thanks for your feedback. Sorry you were unhappy with your item quality and fit.
If the item does not match the dimensions on our size guide or indeed if the print quality is not up to standard please return the item to us using the info here - https://abandon-ship.co.uk/policies/refund-policy - and we will be able to replace it with a new item or process a full refund if you would prefer.
I have double checked your tracking details and can see that your order arrived within the delivery window for the shipping method selected. Although we try to get items to our customers as quickly as possible and ship all items on a tracked 48 service, we are at the mercy of our carrier Royal Mail once it leaves our hands and unfortunately sometimes it can take a little extra which is why we quote 3-5 days just to be safe.
Once again, thanks for your feedback and don’t hesitate to drop us an email at hi@abandon-ship.co.uk if you have any further queries or to discuss exchanging/refunding your item.
Matt @ Abandon Ship
10/10 Great Quality
Ordered over Christmas and the visibility and communication was brilliant. I was updated every step of the way (especially with the delays due to postal strikes) and received top quality items. The detail in the “Abandon the Indoors” items was amazing. Will 100% be ordering again in the near future. Thank you!!
8 de janeiro de 2023
Avaliação não solicitada
Resposta da Abandon Ship
Cheers Tom! Stoked you liked your order 🤘
Best quality
Everytime I order goods on Abandon Ship, I receive it a week later and the quality of the products is crazy !
14 de fevereiro de 2023
Resposta da Abandon Ship
Thanks Marion 👌 You rock 🤘
Brilliant brilliant brilliant love my…
Brilliant brilliant brilliant love my stuff thank you
8 de fevereiro de 2023
Resposta da Abandon Ship
Thanks Paula 👌
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