Hadn't ordered for a while as had no need. However sent a discount code so decided to place another order. Code gave me 20% off so was good value. Order arrived well packaged and on time.
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Veja o que dizem as avaliações
I am a registered aromatherapist and recently ordered two pure essential oils (Frankincense and Palo Santo) through your website. However, after receiving them, I found that the aromas do not ma... Ver mais
A empresa respondeu
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myr... Ver mais
Looking for a good quality hyssop. This is perfect. No blend and competitive pricing. Many Thanks
Detalhes da empresa
- Fornecedor de Cosméticos e Perfumes
- Loja de Artigos de Aromaterapia
- Revendedor de Produtos de Beleza
- Produtor de Cosméticos
- Fornecedor de Fragrâncias e Aromas
- Centro de Saúde e Beleza
Escrito pela empresa
Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Informações de contato
Norwich, Reino Unido
- customercare@aecglobal.co.uk
- abbeyessentials.co.uk
4,2
Muito Bom
23 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Looking for a good quality hyssop
Looking for a good quality hyssop. This is perfect. No blend and competitive pricing. Many Thanks
17 de abril de 2026
Great service
Hadn't ordered for a while as had no need. However sent a discount code so decided to place another order. Code gave me 20% off so was good value. Order arrived well packaged and on time.
16 de abril de 2026
poor products and customer service
I am a registered aromatherapist and recently ordered two pure essential oils (Frankincense and Palo Santo) through your website. However, after receiving them, I found that the aromas do not match those of the same essential oils I have previously used.
I have experience with multiple brands of pure Frankincense and Palo Santo essential oils, and the products I received from your company smell significantly different. I also double-checked my order and the bottles to ensure that I had ordered pure essential oils rather than fragrance oils.
As someone who is highly sensitive to aroma and committed to using high-quality products for my clients, I was disappointed. Based on my professional experience, these oils appear more artificial than pure, and therefore I am unable to use them in my practice.
I have emailed your company several days ago to request a refund but have not yet received a response. This has resulted in a very poor shopping experience. I will not buy this brand again.
11 de abril de 2026
Resposta de Abbey Essentials
Thank you for your review.
We take feedback seriously, but it is important to clarify the facts for transparency.
Regarding the oils supplied:
The Palo Santo supplied is 100% pure Bursera graveolens, which is the correct botanical source. The scent many people associate with palo santo typically comes from burning the wood, which creates smoky and toasted notes through combustion. These notes are not present in a steam-distilled essential oil, so a pure oil will naturally smell cleaner, brighter, and more citrus-wood based.
In this case, the concern raised was that the aroma did not match another product previously used, without further detail or an attempt to clarify the difference. A comparison to a different supplier or batch is not, on its own, a valid basis to conclude that an oil is artificial or not pure.
In practice, when a product is described as “not smelling like palo santo”, it is often being compared to the smell of burning sticks, to fragrance oils designed to be stronger and more smoky, or to blended products where palo santo is combined with other resins, woods, or synthetics to create a richer and more “ritual-like” profile. Differences between batches or suppliers are also commonly misinterpreted as a fault, when in reality they reflect natural variation.
The Frankincense supplied is single origin Boswellia carterii, which is widely used species. This variety has a fresh, light resinous aroma with subtle citrus and balsamic notes, and is naturally more “airy” than the deeper scent associated with burnt resin. As with palo santo, comparisons are often made against incense or blended/synthethic products that have a richer, smoky profile created through formulation or heat (combustion or pyrolysis method), which is not achievable in a genuine, unaltered steam-distilled essential oil.
It is also important to note that genuine essential oils vary from batch to batch due to natural factors. These include the wood source, whether fallen and aged or more recently harvested, the degree of ageing which affects aromatic development, geographic origin where soil and climate influence chemistry, and distillation parameters such as temperature, duration, and pressure. This variability is inherent in natural products.
Consistency of scent is not expected in genuine essential oils, as natural variation between batches is part of their nature. Products that smell identical every time are typically formulated or synthetic rather than pure, single-origin oils.
We are always open to reviewing genuine product concerns.
In this case, the request was for a refund while retaining the products, which falls outside our Refund & Returns policy. If the products are not suitable, they can be returned in accordance with our returns policy available on our website. Once returned, we are happy to process a refund, even where the product is simply not to your preference.
We remain available to review any concerns through the appropriate process :)
Kind regards,
Abbey Essentials
Brilliant oils brilliant service thanku…
Brilliant oils brilliant service thanku xxxxxxpeace and love
10 de abril de 2026
Sehrgute und rasche Abwicklung und…
Sehrgute und rasche Abwicklung und super Produkte
4 de março de 2026
Quick service,an well packaged thankyou
28 de março de 2026
Resposta de Abbey Essentials
Hi,
Thank you for your review.
Glad to hear everything arrived quickly and well packaged, we appreciate your feedback.
Kind regards,
Abbey Essentials
I’ve emailed a couple times asking…
I’ve emailed a couple times asking questions and not heard anything back. I was looking to buy quite a few products but wanted some guidance for blends etc.
25 de março de 2026
In the case Use Myrtle for poetry writing myrtle
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myrtle.
The reason for this is that, while reading the Bible story about angels meeting a prophet under a myrtle tree, I decided to use the scent of myrtle as the theme for a poem I wrote—my first in 30 years. That is why I ended up purchasing the myrtle.
16 de março de 2026
This company makes a good product at a…
This company makes a good product at a reasonable price and delivers on time.
The ointments are of excellent quality and work well.
14 de março de 2026
Resposta de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you are happy with the quality! :)
We look forward to serving you again.
Kind regards,
Eva
Nice selection of special essential oils
I bought a few essential oils from here. There wasn't any problem with the delivery. Label seems long lasting, so the print stay on it. Products seems good quality and I was able to buy special essential oil what you can't reach elsewhere.
12 de março de 2026
Resposta de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived without any issues and that you are happy with the quality. Also it's nice to see someone notices the label quality, we specifically use oil resistant labels and printing method so they do not degrade with use.
Kind regards,
Eva
Mother’s Day save!
They were so lovely, quality and affordable! I wanted one of their products in time for Mother’s Day and I had left it a little tight to time! I emailed them asking them to send it as quick as they could, replied that same day saying that it will be sent the same day and luckily arrived the day before! Life savers!
10 de março de 2026
Resposta de Abbey Essentials
Hi,
Thank you for this, really appreciated.
I remember your order and the timing was a little bit tight, so I am glad it made it just in time for Mother’s Day.
Also great to hear you are happy with the products and thanks again for taking the time to leave a review! :)
Kind regards,
Eva
The company was professional all…
The company was professional all products received on time good service
Would recommend and use again.
19 de fevereiro de 2026
Resposta de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you were happy with the service! :)
Kind regards,
Eva
There is only one place to buy high…
There is only one place to buy high quality essential oils!!!
19 de fevereiro de 2026
Resposta de Abbey Essentials
Hi,
Thank you for your review, that means a lot.
We put a lot of care into sourcing our oils properly so we're really glad you are happy with the quality.
Kind regards,
Abbey Essentials Team
Lovely absolute oils
Lovely absolute oils, some I'd never heard of too. Small, independent business whom I'd much rather support. Quality product, will shop again.
23 de fevereiro de 2026
Resposta de Abbey Essentials
We’re so happy you’re enjoying our oils and discovering new favourites. Supporting an independent business like ours makes a huge difference - we can’t wait to welcome you back again! :)
Resposta de Abbey Essentials
Thanks for taking the time to leave a review! We’re glad our service hit the mark :)
Excellent as always
Excellent as always, been using Abbey for years now - never buy my oils anywhere else. Highly recommend for quality, price, and customer service.
4 de fevereiro de 2026
Resposta de Abbey Essentials
We really appreciate your loyalty over the years. It means a lot to hear you value the quality of our oils (and our personal touch). Thank you for recommending us!
Resposta de Abbey Essentials
Thank you very much for your kind words. We really appreciate you taking the time to leave this feedback. :)
Resposta de Abbey Essentials
Thank you so much for your lovely feedback. We are really pleased to hear you are happy with the product! :)
Wow! Wow!
Wow, the neroli smells out of this world!! I have been ordering from Holland n barrat but these oils are 10x better regarding the smell n quality! I ordered the oak moss to add to my aromatics spray! It’s a little hard to get out so use a glass dropper from a rescue remedy bottle. Anyway ended up spending £54 and I’m sooooo pleased! Definitely a customer for life please keep the prices reasonable for many repeat customers
18 de julho de 2024
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