Lovely, friendly, helpful driver (no 191) drove us to Heathrow yesterday (6 May). The relaxed journey to the airport in a comfortable clean car was a perfect start to our holiday. We always book by ph... Ver mais
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I use Abetta Cars quite regularly and my most recent trip was particularly good. The car was as always clean. The driver, Rahman, was really nice and helpful - which was much appreciated. Friendly... Ver mais
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We have used Abetta for many years now and they are always reliable and prompt. Recently we used them for a trip to Heathrow and then a couple of weeks later a pick up from a cruise back to Southampto... Ver mais
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Thank you for the taxi from Woodside Park station to Highbury and Islington this evening when all northern line trains were cancelled. Your driver was very calm and efficient and I really appreciated... Ver mais
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Detalhes da empresa
Escrito pela empresa
Abetta has been a trusted, licensed TFL Minicab Operator for over 50 years, specialising in long-distance journeys and seamless airport transfers across London and the UK. With over 8 million trips completed, our experience speaks for itself. We offer a Meet & Greet service at airports and utilise flight tracking technology to ensure that our drivers arrive on time, every time. Abetta Cars is UKAS accredited with ISO 9001, 14001, and 27001 certifications, reflecting our commitment to quality, environmental responsibility, and data security. Our fleet includes saloon cars, executive vehicles, and spacious MPVs, with all drivers strictly vetted to ensure your safety and comfort. We also offer baby seats upon request. Book with ease by phone, email, website, or app, and enjoy competitive fixed pricing and reliable, professional service. Choose Abetta Cars for a comfortable, safe, and punctual travel experience backed by over half a century of expertise.
Informações de contato
Woodside Park Station, Station Approach, N128SE, London, Reino Unido
- 02084451111
- cars@abetta.com
- abetta.com
4,9
Excelente
222 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
10/10 experience-can’t fault
Using regular taxis weekly, I can only speak highly of Abetta taxi firm. They are highly professional and their communication and customer service is exceptional.
On booking weekly taxi I receive a text message with outline oof time. On the day I get a message with car detail and a message to say car has arrived. I have never experienced a driver being late; early (wait patiently ), but not late. Cars are clean and presentable.
I would have no doubt in recommending this taxi/cab firm.
10 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your kind words and continued support! We're truly grateful to have loyal customers like you who value the service we work hard to deliver. It's great to hear that our communication, punctuality, and clean vehicles have consistently met your expectations. We’ll be sure to pass your feedback on to the team – it means a lot. We look forward to continuing to get you where you need to go, safely and reliably each week!
We have used Abbeta cars for years and…
We have used Abbeta cars for years and have never had a bad or even slightly negative experience. Always on time, clean cars and good drivers. Used them this week for an airport run to and from LHR T5 and will be booking next week to London City Airport and back. Certainly takes the stress out of driving, parking etc.
11 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for your continued trust over the years — it truly means the world to us! We’re so glad to hear that our service has consistently lived up to your expectations, especially with important journeys like airport transfers. Knowing we help take the stress out of travel is exactly what we aim for. We look forward to getting you to London City Airport next week and many more journeys to come!
Excellent and reliable service
Excellent and reliable service
10 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for your kind words! We're glad to hear you found our service excellent and reliable — that's exactly what we strive for. We appreciate your support and look forward to your next journey with us.
We have been using Abetta for several…
We have been using Abetta for several years now and have never had less than a good experience and many times it's been excellent 👍
Today's driver for example was extremely helpful 👍
11 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your continued support over the years! It’s wonderful to hear that your experiences with us have consistently been positive — and that today’s driver went the extra mile. We’ll be sure to pass on your feedback to the team. Looking forward to many more excellent journeys ahead!
Used for the last time
I have used them for years. This time was different and I will not be using them again. The rude man on the phone throws out terms and conditions and gave me attitude on the phone because I wanted to understand waiting times for my flight landing 20 mins earlier. The flight did not let us off because it came early yet they wanted to charge me without understanding the situation. The main issue was the rudeness from an existing client. Drive was ace though so have to give stars for that...shame about the office being so rude. Very disrespectful and ruined my holidays experience. V selfish
2 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. As we discussed on the phone, I want to sincerely apologise for the way the situation was handled. I have spoken directly with the staff member involved, and they have since apologised for their behaviour and how the matter was dealt with.
We always strive to offer a respectful and professional service, and I’m very sorry that we did not meet that standard this time—especially after you’ve trusted us for so many years.
I’m pleased to hear the driver was excellent, but I completely understand how the attitude from our office staff left a negative impression. We take your concerns seriously and are working to ensure this doesn’t happen again.
We genuinely hope you’ll consider giving us another chance in the future.
Great service as usual
I have been using Abetta for several years and they continue to deliver solid, reliable and friendly service. I had an issue yesterday with a delayed flight which kept changing times and they reassured me they were monitoring the flight. The driver was brilliant - as they all are - and I wouldn’t use any other car service!
1 de junho de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for your loyalty and for taking the time to leave such thoughtful feedback! We’re so pleased to hear that even during unexpected delays, our team was able to reassure you and provide the reliable service you’ve come to expect. It’s great to know our drivers continue to leave a positive impression — we’ll be sure to pass on your kind words. We truly appreciate your trust in us!
Excellent company
Excellent company, very prompt and efficient service each and every time. My parents are hard to please yet have used this company for 15 years even though they live in Edgware
14 de maio de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your kind words! It truly means a lot to us that your parents have trusted us for over 15 years — especially coming from Edgware! We’re proud to have earned your family’s loyalty with our service, and we’ll continue striving to be prompt, efficient, and reliable every time. Looking forward to many more journeys ahead!
Unserious and waste of time
Unserious and waste of time . One minute they want to take the payment next minute its an issue for the payment to be taken then ‘cash only’ then ‘no cars available’ honestly i recommend to use Uber instead of this rubbish company
5 de abril de 2025
Avaliação não solicitada
Resposta da Abetta
Hi Roman,
Thank you for your feedback, and we're sorry to hear about your recent experience.
To protect both our customers and drivers from fraudulent transactions, we’re unable to accept card payments when the address verification does not match the cardholder's details. However, you do have the option to book securely through our mobile app, which supports 3D Secure and Apple Pay, even if the card fails our manual verification.
We’ve been in business for over 50 years, and we take our reputation seriously. If you could contact our office and ask to speak with Aaron, we’d be happy to investigate what happened in your case.
We appreciate you bringing this to our attention and hope you’ll consider giving us another try in the future.
Best regards,
Abetta Cars Management
Very nice company.
We were very impressed with Abetta cars.
Their drivers were punctual, polite and their cars were very clean and comfortable.
We were also impressed with their booking system, which even showed on their app, where their driver was and the time he would arrive.
Brilliant.
21 de março de 2025
Avaliação não solicitada
Resposta da Abetta
Thanks for leaving us a review Anne, we're glad to hear you had a postive experience with our booking system/app. We hope to serve you again soon.
Very easy to book and a good tracking…
Very easy to book and a good tracking system. Drivers are well presented
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Abetta
Thanks for leaving us a review, we are glad to hear you had a great experience with us!
Resposta da Abetta
Thank you very much for the review Obadiah, we hope to serve you soon!
Great company
Great company, always on time and very polite drivers and clean cars.
Our driver’s number today was 83, he was great!
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Abetta
Thanks for the review Hrayr, we're glad to hear you had an excellent ride with Zabi!
Fantastic service
I was a little late, but the driver (83) was very understanding and calm! Very polite, friendly, professional and helpful. Booking was easy (I phoned in) and the automated confirmation messages and emails were clear and gave peace of mind that everything was booked. Updates on the day for driver arrival times was also very useful. I use for all airport journeys - haven’t come across a better company…
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for your kind words! We understand that sometimes delays happen, and we're glad to hear that our driver was accommodating and professional. It’s great to know that you found the booking process smooth and our updates helpful. We truly appreciate your loyalty and look forward to providing you with reliable airport transfers every time. See you on your next journey!
Exceptional Service – Punctual, Friendly, and Safe Ride
I had an excellent experience with my taxi ride! The driver was punctual, arriving exactly on time and even giving me a call upon arrival to confirm everything. The pickup location was precise, safe, and convenient, and the drop-off was just as perfect. Throughout the journey, the driver demonstrated considerate and smooth driving, which made the trip incredibly comfortable and stress-free.
What truly stood out was the driver’s professionalism and friendliness. They kept me updated about the traffic and estimated time of arrival, which I really appreciated, and their talkative, upbeat demeanour made the ride feel so much more enjoyable.
Overall, a reliable, safe, and pleasant ride experience, I highly recommend this driver (123 driver number). Fantastic service all around!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your wonderful feedback Natasha! We're thrilled to hear you had such a positive experience with your ride. Punctuality, safety, and comfort are at the heart of our service, and we're glad our driver exceeded your expectations.
It's great to know that his professionalism, friendliness, and smooth driving made your journey stress-free and enjoyable. We’ll be sure to pass along your kind words to Driver 123 – he will be delighted to hear how much you appreciated his efforts!
We look forward to serving you again in the future. Thank you for choosing us!
Extremely efficient service
Our driver was very polite, professional, helpful and on time.
Everything ran smoothly and we were back home after a long flight in no time.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Abetta
Thank you for your kind words! We're thrilled to hear that your driver was polite, professional, and punctual, ensuring a smooth journey home after your long flight. Providing a hassle-free and comfortable service is what we strive for. We hope to assist you again in the future!
AMAZING CUSTOMER SERVICE
Amazing customer service and had such a peaceful journey it was a last minute booking for me and my child , and I was rushing to go to Stanstead.. very good customer service from the telephonist and the driver was very polite and drove at a good pace and kept me calm during my journey would definitely recommend abetta to family and friends going forward
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service and driver made your last-minute journey to Stansted a calm and pleasant experience. Providing a stress-free and safe ride is always our top priority, and it’s great to know we could assist you and your child during such a crucial time.
We truly appreciate your recommendation and look forward to serving you, your family, and friends in the future. If you ever need us again, don’t hesitate to reach out. Safe travels!
Great service
Great service, drivers always on time, polite and great communication from office. Recommend.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Abetta
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Punctuality, politeness, and clear communication are what we strive for every day. We truly appreciate your recommendation and look forward to serving you again soon!
Wheelchair user
Frequent user of the company: drivers are friendly and helpful. Recommended.
5 de novembro de 2024
Avaliação não solicitada
Resposta da Abetta
Thank you for your review Eluned! We’re committed to making our cabs as accessible as possible, and we truly appreciate your loyalty and continued support.
Very helpful driver
Very helpful driver. Was stuck in traffic so a few minutes late but made sure he contacted and let us know exactly where he was.
Was accommodating with music & added destinations. Definitely will use the company and driver 133 again.
3 de novembro de 2024
Avaliação não solicitada
Resposta da Abetta
Thank you so much for your kind words and for taking the time to leave a review Hayley! We're thrilled to hear that our driver kept you informed and made your journey comfortable, even with the unexpected traffic. Your satisfaction with our service and flexibility means a lot to us. We look forward to welcoming you again soon, and we’ll be sure to pass on your feedback to driver 133.
Great company
I was picked up from Heathrow Airport Terminal 3 by driver No. 151 and dropped off in Mill Hill. The driver had a great personality and drove smoothly, making the trip very comfortable. As soon as my flight landed, he contacted me, and by the time I collected my luggage, he was already waiting by WHSmith. I highly recommend him and would like to thank Abetta for providing such a respectful and well-trained driver with extensive experience.
Thank you great service
2 de novembro de 2024
Avaliação não solicitada
Resposta da Abetta
Thanks for the detailed review Zarlasht, we’re thrilled to hear that Driver No. 151 made your journey from Heathrow to Mill Hill smooth and comfortable. Our drivers take pride in providing timely and courteous service, so it's great to know he was already waiting for you as soon as you were ready. We’ll pass on your compliments to him – he’ll be delighted to hear about your positive experience. Thank you for choosing Abetta
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