Absolutely useless! Don't bother with the Husband and wife cleaning teams, the wife runs around half cleaning everything to make up for the double hourly rate you are paying for each cleaner while t... Ver mais
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Veja o que dizem as avaliações
Absolute Domestics have been amazing in finding me a cleaner and I couldn’t imagine my life without Jade now! She is friendly, professional, hard working and thorough. It’s such a relief to find her a... Ver mais
A empresa respondeu
I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... Ver mais
A empresa respondeu
Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.
Informações de contato
4,1
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely useless! Don't agree to husband wife teams!
Absolutely useless! Don't bother with the Husband and wife cleaning teams, the wife runs around half cleaning everything to make up for the double hourly rate you are paying for each cleaner while the husband takes two hours to clean a single room.
End result cleaners paid double rate for same amount of time of one person cleaning. Never agree to husband and wife teams its a scam!
7 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi,
We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your feedback.
This matter was extensively reviewed at the time your concerns were raised, including detailed discussions with both yourself and the cleaning team, as well as a review of the photos and booking notes. We understand there are differing views regarding what was completed, the time spent onsite, and the overall scope of work.
Based on the information provided, the cleaners have advised they checked in with you multiple times, with areas being checked and approved as they progressed through the cleaning service. Additionally, some feedback now being raised was not brought forward during the cleaning service and was formally escalated several days later.
We also understand the scope of work changed during the service, with multiple task lists provided on arrival and additional requests made as the clean progressed. Some areas, including floors, were reportedly restricted or deprioritised, and the cleaners advised they continued working extended hours in line with the instructions provided at the time.
Importantly, we did work to facilitate a resolution. A return visit from the same cleaners and a partial refund offer were both put forward. While we understand the re-clean timing did not suit your schedule, and the refund option was not accepted, it’s not completely accurate to suggest that no resolution was offered.
Regarding fees, the Agency component forms part of the minimum service cost, which is clearly outlined on our website and was also quoted to you over the phone at the time of booking. There were no hidden costs or additional fees added. The Agency Fee helps cover the screening, vetting, matching, administration and ongoing support we provide to help ensure clients receive a reliable and well-supported service.
Absolute Domestics has operated as an Agency since 1993 and continues to support thousands of clients and cleaners each week. While we sincerely regret that your experience did not meet your expectations, we do not agree that the matter was ignored, misrepresented, or left without an attempt to reach a resolution. As previously advised, our offer of a partial refund remains available should you wish to accept it.
Kind Regards,
Absolute Domestics
Workers Deserve Better
I’ve spent the past year working for this company, and unfortunately the compensation structure is extremely poor. There is no super, no additional pay for holidays, and the base pay is already very low. Meanwhile, the company charges $23 per clean without providing meaningful support. The imbalance makes it difficult to justify staying. I hope they reconsider how they treat their staff.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Alex,
Thank you for taking the time to share your experience. We’re sorry to hear that you feel dissatisfied after your time with Absolute Domestics.
We’d like to advise that Absolute Domestics operates as an Agency that connects clients with independent cleaning contractors, rather than employing cleaners directly. During onboarding, it is clearly explained that cleaners operate as independent contractors. This arrangement provides a number of benefits, including the flexibility to set your own hours, choose your own clients, and effectively run your own cleaning business without the need to source your own work.
Our role includes marketing, client acquisition, scheduling support, and ongoing administration, which helps ensure a steady stream of work for cleaners. The $23.00 fee is the Agency's only source of income and is not deducted from the cleaner’s earnings. It is separate from, and independent of, the cleaner’s hourly rate. Both the agreed hourly rate and the agency fee are clearly disclosed during the recruitment and onboarding process to ensure full transparency. This fee contributes to keeping the business operating, including marketing to secure clients, maintaining our app and website for bookings and job management, and providing the ongoing support systems that enable cleaners to manage their schedules and grow their business.
Many of our contractors value the independence and freedom this model offers, as well as the support and reliability that comes with being part of an established agency with over 32 years of experience.
We understand that this structure may not suit everyone, and we appreciate your feedback. We are always looking to improve our service and support for our cleaners and will take your comments on board.
We wish you all the best in your future endeavours.
Best Regards,
Absolute Domestics
Zoe and Savilla are awesome
Zoe and Savilla are awesome! So efficient and they have so much attention to detail. Ive had cleaners before but never as good. Reliable and lovely!
12 de junho de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Jo,
Thank you so much for your kind words! We’re delighted to hear how impressed you are with Zoe and Savilla. Their efficiency, reliability, and attention to detail truly reflect the high standards we aim for at Absolute Domestics.
It’s especially rewarding to know they stand out compared to your previous experiences, and that they’ve made such a positive difference in your home. We’ll be sure to pass on your lovely feedback to them.
Thank you again for choosing Absolute Domestics. We really appreciate your support!
Bathrooms haven't looked this good for ages
We recently had a clean completed by Pema through Absolute Domestics and were extremely happy with the service provided. Pema was professional, thorough and paid great attention to detail. The house looked fantastic afterwards and it was clear a lot of care had gone into the clean.
Communication from Absolute Domestics was also excellent throughout the process. We would happily recommend both Absolute Domestics and Pema to anyone looking for a reliable and high-quality cleaning service.
28 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Nicole
We're so happy to hear this. Thank you so much for taking the time to send through this great review.
Warm regards, Christine
Absolute Domestics
Donna and John are very thorough with…
Donna and John are very thorough with their cleaning and also very friendly and kind. My bathroom and kitchen look so much better now. Thank you Donna and John.
19 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Alexandra
Thank you so much for taking the time to leave this great review. Donna and John make a wonderful team.
Warm regards, Christine
Absolute Domestics
Thank goodness I found Jade!
Absolute Domestics have been amazing in finding me a cleaner and I couldn’t imagine my life without Jade now! She is friendly, professional, hard working and thorough. It’s such a relief to find her and I cannot recommend her highly enough. Super satisfied customer!
29 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Jo
We’re grateful for your support and so pleased you were happy with the service provided.
Warm regards, Christine
Absolute Domestics
Amazing cleaner
Barbara was early
She was bubbly and cheerful
She took the time to get to know us as a family
Bathrooms looked like show room
House wash shining and clean
when she was finished House smelt clean but not over powering.
Best cleaner we have had.
Is it Monday yet for Barbara to come back
18 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Adrian
Thank you so much for this amazing review! We're so thrilled by this.
Warm regards, Christine
Absolute Domestics
Vic did an amazing job cleaning our…
Vic did an amazing job cleaning our house ready for settlement.
21 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Thank you so much for this great review! We truly appreciate it.
Warm regards, Christine
Absolute Domestics
Wish it could be 0 stars
Wish it could be 0 stars! The cleaner charged us double what was quoted and then damaged our stove top. The cleaner was the only person to enter the property. Management said the cleaner denies doing it and then tried to say that I had done it... I agreed to pay double... money isn't an issue. Dishonesty is the problem. "Peace of mind" is not for the customer it's for their own company.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Daniel,
We’re very sorry to hear how frustrated you’ve been with this situation and that the experience has not met your expectations.
We understand your concerns regarding both the condition of the stovetop and the service cost. We did carry out a detailed review of the information provided, including speaking directly with the cleaner involved. As advised at the time, the cleaner did not report any damage during the service and has denied causing the issue.
Based on the information available to us, we were unable to substantiate that the damage occurred as a result of the clean, and therefore liability was not accepted.
We appreciate that this is not the outcome you were hoping for, particularly given the importance of a smooth end-of-tenancy process. Where pricing is concerned, all quotes are based on the scope of work requested, and any variations are typically agreed prior to completion. If you feel this was not clearly communicated, we would be very happy to review that aspect further.
Absolute Domestics has been operating since 1993, and we take pride in providing reliable service and peace of mind to our clients. We are sorry that this experience has left you feeling otherwise.
If you have any additional supporting information or would like us to reassess any part of your claim, please don’t hesitate to contact our team at claims@absolutedomestics.com.au so we can revisit this with you.
Best Regards,
Absolute Domestics
Wonderful service
I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cleaning each time she comes takes that stress out of our lives.
22 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Karlene
We're so sorry to hear about your health problems. We're happy to hear that Natalie has helped to lessen the stress. We appreciate your lovely review.
Warm regards, Christine
Absolute Domestics
Absolute Domestics are a fabulous…
Absolute Domestics are a fabulous company!!!
Our cleaner Tracey is such a Trojan and makes our house super clean 🙌🏻
It's such a great feeling coming home to a beautiful clean space.
Thank you so much Tracey 🌟🌟🌟🌟🌟
23 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Rochelle
This is wonderful. We're so happy to hear that you are pleased with the service and with the lovely Tracey. Nothing better than coming back to a clean home.
Warm regards, Christine
Absolute Domestics
AD is a great job
AD seems like a great job. It’s stable, the pay is good, and whenever you need help, they are always there to support you. During all this time, this job has helped me complete my hours and pay my rent. The clients are very kind, and whenever I can, I recommend it.
20 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Michelle
Thank you so much for your great review. We truly appreciate the work that you do.
Warm regards, Christine
Absolute Domestics
Elizabeth is a dream
Elizabeth is a dream. Punctual and friendly with excellent attention to detail and communication. I feel so lucky that we’ve found her!
8 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Wow! Thank you for the amazing review, Alice! Our team always strives to deliver the best possible experience, and your feedback means a lot. Warm regards, Christine, Absolute Domestics
Absolute Domestics have been marvellous…
Absolute Domestics have been marvellous and the sent a wonderful cleaner. After she has been the house looks great and it is such a great feeling seeing the house look so good.
Chris
7 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Chris
Thank you for your positive feedback! We’re pleased to hear you had a great experience from start to finish.
Warm regards, Christine
Absolute Domestics
I work as a cleaner and it’s amazing…
I work as a cleaner and it’s amazing for flexibility, I’m a student and it’s a super great work environment. I work alone and I feel so independent.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Zena
We're so happy to have you, and we appreciate the great review.
Warm regards, Christine
Absolute Domestics
Yun arrived and was well organised
Yun arrived and was well organised. Fun did an amazing job and did far more than I anticipated. Quality work. I tipped him extra. Will get him back in the future as needed.
30 de abril de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Stuart
What a fantastic review for Yun. Thank you so much for your kindness.
Warm regards, Christine
Absolute Domestics
Brittany, we’re pleased!!
Brittany is communicative and helpful, and we were very pleased with her work. We look forward to a continuing good relationship.
1 de maio de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Thank you so much for this great review. We're so happy to hear that things are going so well with Brittany. :)
Warm regards, Christine
Absolute Domestics
Nadezda was incredibly professional
Nadezda was incredibly professional and thorough in both her work and assessment of our household. Great staff and the booking process was super easy!
31 de março de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Paul
Thank for taking the time to leave this wonderful review for Nadezda and our staff. It is much appreciated.
Warm regards, Christine
Absolute Domestics
My first clean with Emily from Absolute…
My first clean with Emily from Absolute Domestics went well. She was pleasant and understood my requests, worked fast but effective and used initiative. Great bed making skills 😊.
21 de abril de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Deborah
We're so happy to hear this. Emily is great and we're so happy to hear that things went well.
Warm regards, Christine
Absolute Domestics
I have been with Absolute Domestics for…
I have been with Absolute Domestics for nearly 11 years l have had most of my clients for 10 plus years l have been to clients Weddings, Funerals and other things clients have become friends with Absolute Domestics always available to offer help and support
30 de abril de 2026
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Shaun
Wow! This is amazing. We love to hear stories like this. We truly appreciate all your incredible work for us. Our clients are lucky to have you.
Warm regards, Christine
Absolute Domestics
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