Accessories Warehouse Avaliações 

265
•
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered something back in July 2023 and I'm still waiting!! I send emails every so often and I always get the same response... Your goods have been delivered, your tracking number will come up soon... Ver mais

Avaliado com 1 de um total de 5 estrelas

Pre ordered a PS5 on September 23rd. #1438 Will not answer phone calls or emails after trying numerous times, i just want a refund now. Promising items he can not deliver and then ignoring paying cu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentione... Ver mais

Avaliado com 1 de um total de 5 estrelas

Would be no stars if I could. Do not give any money whatsoever to this company. My 13 yr old son gave £462.32 for a Ps5 that never came. They stalled until after the 120 day limit for visa pass... Ver mais

Detalhes da empresa

  1. Loja de Eletrônicos
  2. também em
  3. Casa de apostas
  4. Loja de Videogame

Escrito pela empresa

We’re one of the UK’s fastest growing gaming companies, aiming to make an impact in the gaming space - serving thousands of gamers across the UK. We believe that gamers are the backbone of this industry. Without them, we wouldn’t be able to do what we love each and every day. With competitive pricing, swift and free delivery on offer for hundreds of products, it’s our goal to make the thrill of games available to everyone in the easiest manner possible.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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2,1

Todas as avaliações

(265)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I ordered a PS5 in October 2020 with…

I ordered a PS5 in October 2020 with this fantastic company, unfortunately due to circumstances I had to request a refund. I would definitly recommend this company they are great value for money and excellent customer service

26 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing! This site had the best price by far! And the delivery was so quick I can't believe it! My son is so happy with his game. I was sceptical about ordering as I hadn't heard of this company before and thought I would not receive what I ordered, however I am so glad I ordered and would be recommending this website. My order received brand new and well packaged. Thank you.

24 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery, good price.

Ordered easily and arrived the very next day in perfect sealed condition. A great price and free delivery. Better than Amazon. Not tested yet, as it is a Nintendo Switch game and it is a gift. But cannot fault Accessories Warehouse one bit. Only downside is the returns policy, as you would incur the cost yourself if you needed to return.

24 de março de 2021
Avaliação não solicitada
logotipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi Caroline,

Thank you for taking the time to leave us a review. We thank you for your constructive feedback. We are planning to introduce a free returns system very soon in partnership with Royal Mail to make returns much easier and of course free for all customers.

We look forward to serving you again in the near future.

All the best!

The Accessories Warehouse Team

Avaliado com 4 de um total de 5 estrelas

Just because you're online doesn't mean you offer no customer service!

Ok, so I've been a little hard on Accessories Warehouse. I ordered a game and that arrived, no problem. I ordered an X box series x, back in February,aware that it would have a heavy delay. Now my issue is that when I asked for an update, not once ,twice,three times and received no reply, then alarm bells start ringing. For an online retailer, that, I'd never dealt with before to ignore emails asking for updates on orders and flat out not replying, then you start to question the legitimacy of that site. The only reply I've ever received is the one below after I'd (unfairly) called them a scam company. Maybe if the customer service was better and reply to questions asked then maybe people wouldn't worry about getting ripped off online when there is nothing to worry about.

23 de março de 2021
Avaliação não solicitada
logotipo da Accessories Warehouse

Resposta da Accessories Warehouse

Hi James,

This review I am afraid doesn't quite stack up. I have taken a look into your order history with us and can see that you made 2 orders with us in February, one for a video game and one for an Xbox Series X Console.

I can see from the order history that your video game order was delivered to you the day after ordering so how we are a scam I find hard to explain? You are still waiting on your console which had the delay warning attached to it due to the ongoing AMD chip shortages affecting all retailers.

In regards to email communication, we have taken a look through our records. Our records show only one email communication at 7.54 am today from yourself. One of our colleagues responded to this email at 8.09 am this morning, so within 20 minutes of you emailing us.

I can see that you have been on a tirade this morning dropping bad reviews left, right and centre on all different kinds of companies, just an observation of ours that we found interesting.

I would also like to add that you have yet to be charged for your Console order as you opted to use Klarna at checkout, so I am a little lost on what has been so terrible about our service so far to you. Has it been the next day delivery of your first order or the fact we responded to your email within 20 minutes? I'm having a hard time finding out where the 'scam company' part comes in?


I would strongly suggest that you review this review as we have all the clear evidence we need that shows this review is very disingenuous.

Please feel free to reach out if you have anything further to add.

Kind Regards,

Alexander Jeffery
Accessories Warehouse

Avaliado com 5 de um total de 5 estrelas

Swift Refund and Excellent Business - Will Use in Future

My experience with Accessories Warehouse began in November when using Google Shopping to search for a PS5; having never heard of the company before I checked out the company's details (registered company details etc.) and all seemed to be above board so I went ahead and pre-ordered my PS5 for an expected Christmas delivery.

Unfortunately, it seems that the well publicised stock shortages for PS5 globally also affected the pre-orders for Accessories Warehouse -- which was quite obviously beyond their control. In the end, I somehow luckily got one from Game in March and so requested a refund which was processed the same day.

It seems like a small and new business which, judging by how reviews are improving all the time, is going from strength to strength!

An honourable mention for Luke Trewin who is really polite with good customer service in messages, providing the relevant information as he is able.

Thank you guys -- I will support you in the future when I make my next PS purchases!

20 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and pricing.

Excellent customer service and follow-thru. The mobile phone I ordered was delayed due to Brexit problems, and I was given the option of a refund, or to wait. My emails were answered promptly, and I was kept up to date. Highly recommend.

14 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication,honest retailer

I ordered an Xbox Series X 3 weeks ago.As currently stock is too low and demand too high I decided to give to this small retailer a chance and I placed a preorder.The site said that it was expected April to May.I payed in advance.As soon as I placed my order I sent both to email and to Facebook messenger of the company asking confirmation of my order,although I also received email with my order minutes later.I got a reply on Messenger within an hour by Luke who confirmed my order and assured me everything would be fine.I was lucky however to win an Xbox Series X when I entered a competition for a radio station and I heard my name as a winner.That happened days after placing my order to the store.I messaged again on Facebook to explain and ask a refund.Luke congratulated me and arranged immediately my refund.He explained the process that it could take up to a week and very professionally he made me aware that they also sell games and accessories for it.I wrote this review because I read some other reviews here calling this small retailer a fraud or scam and it is not true at all.Bear in mind that it is a couple of people running this small business.If you choose Facebook to contact them they see it quickly and they respond really fast.If you want to check the legal status and that the company is legitimate they have on their website their registered number as a company so you can check who is the director,the address and everything.To sum it up Luke does a great job dealing as fast as possible with queries.If you see a product with about the same price in big retailers and small retailers my suggestion is to prefer the small ones unless you see a really good deal to the others.That contributes to a healthy economy and perfect competition.

5 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently managed to get a PS5 from…

Recently managed to get a PS5 from Accessories Warehouse after trying to do so from various other retailers and failing miserably. The communication emails were good and was informed of dispatch date and ETA. Happy to say I received the item as expected and very happy with it and it was packed very well.

3 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Some great stock thats easy to browse. Will definitely use again and recommend to people. Keep it up. 👍🏽

2 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I decided to ask for a refund

I decided to ask for a refund, went quicker than I anticipated, excellent staff and Customer Service, they are very friendly and eager to help with any issues

2 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This small business has gotten a lot of…

This small business has gotten a lot of abuse because of complications resulting from PS5 sales, by no fault of their own, which is evident from the many one-star ratings. It sucks that the mentioned reviews have brought down the overall rating by quite a lot, but rest assured that the people working behind the scenes are completely trustworthy. Hope this helps.

Edit: hello hi I am not a bot. I'm very human and this review is not fake. beep boop. 🙂

1 de março de 2021
Avaliação não solicitada

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