Acrossthepondfoods Avaliações 

57
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Items came very poorly packaged and box was damaged during transit. Items inside box were crushed/ opened and no longer edible. If a little time and effort was put into the packaging to protect the it... Ver mais

Avaliado com 5 de um total de 5 estrelas

A near perfect experience with our order. The consignment of glass bottles was extremely well packaged and none were broken. However, some contents of two of the six bottles managed to leak out t... Ver mais

Avaliado com 4 de um total de 5 estrelas

I love everything I got but unfortunately one of the bags of chips/crisps had a hole in the bottom. The chocolate was melted but it was my bad for ordering them in the summer and expecting them to be... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was excited to find this business because I wanted to gift a friend some garlic sauce that she had loved when we visited Ireland last year. I placed my order and immediately realized I'd purchased... Ver mais

Detalhes da empresa

  1. Exportador de Alimentos e Bebidas

Escrito pela empresa

Across The Pond Foods is a family owned business based in Ireland serving more than 10 years in the business. We started because of a feeling well known to many: homesickness. Through the thrills of travel and the incredible ups and downs of life, one thing remains constant, we all crave the peace that comes with being home.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

57 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 7% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(57)

57 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I was in need of a gluten-free beef…

I was in need of a gluten-free beef consommé option, and Across The Pond Foods not only had exactly what I needed, but their delivery options made it possible for me to order and receive it on short notice. Their consommé although different from what I normally buy, was absolutely delicious. Thank you for the speedy delivery and a great product!

20 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

A near perfect experience with our order of Bovril…

A near perfect experience with our order.
The consignment of glass bottles was extremely well packaged and none were broken.
However, some contents of two of the six bottles managed to leak out the lid even though the seal was unbroken.
My suggestion is to Sellotape (or equivalent) them tight prior to shipping to obviate this issue.
Overall, exactly as described and very swift shipping and handling from Ireland to the USA.

18 de novembro de 2025
Avaliado com 2 de um total de 5 estrelas

I gave 2 stars because they seem a…

I gave 2 stars because they seem a sincere company and responded to all my questions. It is now 3 weeks since placing the order and supposedly shipped right after. Tracking says the package has gone through France and the Netherlands and arrived in ISA customs on 11/21. Says it was cleared by Customs on 11/21 and waiting UpS pick up. I called UPS and they said the package was still waiting to be cleared and was in California. Over a week now. I haven’t received yet so cannot comment on condition of package or anything else. However I suggest acrosshepond use a different shipper. I have ordered from other UK websites and they used Royal Mail then USPS over here. Package arrived in 5 days and Royal Mail kept me informed throughout via email. Across the pond seems like an honest company and looks like they expedited fairly quickly. UPS a disgrace. I was advised to use expedited shipping next time to get package quicker maybe in 5-6 days. However I didn’t mind waiting 10 days with non expedited shipping but 3 weeks is way too long. Even UPS admitted it shouldn’t take that long. When I called them today they still don’t know how much longer.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Big Wait for Product Delivery

Have not yet received product. Ordered product November 6. Nothing delivered as of November 20. Checked UPS tracking which now indicates the product is still in Europe and that it may arrive by November 28. Seems excessive. It would have been nice to know ahead of time delivery would take nearly a month (or possibly more). I can’t yet comment on packaging and quality of product received. So it also seems odd to get repeated notices to write a review when the only thing that has happened to date is that you have effectively processed my payment.

6 de novembro de 2025
logotipo da Acrossthepondfoods

Resposta da Acrossthepondfoods

Hi James,


**Edit** I am happy to confirm delivery of your order on November 24th. Sincere apologies again for the delay within UPS and thank you for your understanding.


------

Sincere apologies for this delay.

Our parcels are normally delivered to the U.S within 2-10 business days.

UPS tracking shows your parcel has been with them for the last 11 days.


We were not aware of the issue with your parcel being held within UPS until you wrote this review so we will now act on this immediately to establish the cause of the delay within UPS.

In the meantime, I will arrange to have a replacement order shipped via express to you today.


Apologies again for this delay with UPS shipping.

Kind regards,


Seamus.

Across The Pond Foods

Avaliado com 5 de um total de 5 estrelas

Ordered some Taytos for friends

Ordered some Taytos, Barrys Tea and Cadburys Advent calendars to ship directly to friends in California. Everything arrived within a couple of days. Got a nice thank you from my friends. Will definitely use again.

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery, well packaged.

31 de outubro de 2025
logotipo da Acrossthepondfoods

Resposta da Acrossthepondfoods

Thank you for your great review, Marcelle! We hope you enjoy what you ordered! 💐

Team Across The Pond Foods

Avaliado com 5 de um total de 5 estrelas

Old school Irish Sweets

I decided to get some old school Irish sweets over to my brother and nephews in the states for Halloween. Everything arrived in great condition and in time. Will use again.

23 de outubro de 2025
Avaliação não solicitada
logotipo da Acrossthepondfoods

Resposta da Acrossthepondfoods

Hi Eoin,

Thank you so much for your kind and supportive feedback, it truly means a lot to us! 💐

We hope your brother and nephews enjoyed everything, and we’re so glad you chose Across The Pond Foods.

Team Across The Pond Foods

Avaliado com 5 de um total de 5 estrelas

Great products and quick delivery - advent calendars

I ordered some advent calendars for delivery to Canada.
Ordering was easy, the calendars are great, they arrived really quickly, were well packed and were in perfect condition when I opened the box.

20 de outubro de 2025
logotipo da Acrossthepondfoods

Resposta da Acrossthepondfoods

Thank you for your kind feedback Jonathon 😍

⭐ We’re so pleased your advent calendars arrived quickly and in perfect condition. Wishing you a joyful season

Thank you for choosing us 💐
Team Across The Pond Foods

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