The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Ver mais
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I orders a small double bed for my guest room and it is perfect. Great quality finish and it looks so luxurious in the room. I would highly recommend this company and when the time comes, I’d hap... Ver mais
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Ver mais
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Absolutely dreadful company. Turned up 2 days late due to a ‘van breaking down’- looking at reviews this has happened before to other customers. Finally arrived today but the bottom half doesn’t match... Ver mais
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Detalhes da empresa
Escrito pela empresa
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Informações de contato
Reino Unido
- adelinewaterson.co.uk
4,3
Excelente
189 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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I’m very pleased with the product had a very good experience staff very helpful highly recommendstaff very helpful looks very nice five stars
Very happy with the product the staff was very helpful when I made an enquiry about installing highly recommend. Looks very nice in my bedroom. Regards Alan Stock.
1 de abril de 2026
Resposta da Adeline Waterson
Hi Alan,
Thank you so much for your 5-star review!
We’re really pleased to hear you’re happy with your product and that our team was helpful with your installation enquiry. It’s great to know it looks so nice in your bedroom.
We truly appreciate your recommendation and kind words.
Excellent service delivery was very…
Excellent service delivery was very fast bed is beautiful the only issue is I couldn’t get the headboard up the stairs so this amazing company kindly collected old one and replaced it with a split one the same size I’m honestly overwhelmed at the fantastic customer service I have received thank you 5 stars
31 de março de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Hi Sarah,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with your new bed and the fast delivery. We’re especially pleased our team was able to step in and help with the headboard issue and arrange a suitable replacement for you.
It really means a lot to hear such kind words about our customer service, and we’re so glad we could get everything sorted for you.
Thank you again for your support!
Product great, service lacking
Product great, service lacking. Really pleased with the bed and quick timescales. Received a call as promised to agree delivery date. Not easy to contact. Sent two emails and had no response. Delivery was about 20 mins late, gone 6pm for a weekend afternoon slot, had to phone & message to chase up. Didn’t take up to our room (not expected although found later in FAqs (wasn’t clear). Website sells “two man delivery”, assembled, inspected, packaging removed, enjoy”. Far from it, I had all items in my hallway to move and assemble myself, and now have all the packing to dispose of. not impressed!
As a result of the feedback the Company is looking into this and has addressed my issues directly with me. This follow up was good in retrospect.
28 de março de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Hi Louise,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the bed itself and that the delivery date was arranged as promised. However, we’re very sorry that the overall service and communication did not meet your expectations, and for the inconvenience caused with the delivery timing and setup.
We also understand your frustration regarding the delivery expectations and packaging removal, and we appreciate you highlighting this so we can improve clarity for future customers.
We’re glad we were able to follow up with you directly and address your concerns, and we appreciate your fairness in acknowledging that.
If you ever need anything further, please don’t hesitate to contact us on 01924 806426.
Thank you again for your feedback and support.
Had the worst night's sleep ever
Had the worst night's sleep ever
26 de março de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Hi Barbara,
We’re really sorry to hear you had such a difficult night’s sleep, that’s never the experience we want for our customers.
We did offer to exchange the mattress for an alternative that may have been more suitable, but we understand you preferred to proceed with a return instead. A full refund was processed.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We appreciate your feedback and the opportunity to put things right.
I received the wrong mattress
The mattress was too big for the bed, it turns out that they had sent a mislabelled, king size one, after a chat with the customer service department they bent over backwards to put right the error. I now have a very comfortable new bed and they have refunded part to compensate me for the trouble
19 de março de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Hi Sharon,
Thank you so much for your lovely review and for your patience while we got this sorted.
We’re really sorry again for the initial mix-up with the mattress size, that’s certainly not the experience we aim to deliver. That said, we’re so pleased to hear our customer service team was able to turn things around and get everything put right for you.
It’s great to know you’re now enjoying a comfortable new bed, and we hope it brings you many restful nights ahead! If there’s ever anything more we can help with, we’re always here.
Very good quality bed frame and…
Very good quality bed frame and mattress and the delivery period was prompt...I would definitely be buying from them again
17 de março de 2026
Resposta da Adeline Waterson
Hi,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the quality of your bed frame and mattress, and that everything arrived promptly. That’s exactly the experience we aim to deliver.
It really means a lot to know you’d choose to shop with us again, we look forward to helping you in the future. Enjoy your new bed and many great nights of sleep!
mattress delivered on time no problems …
mattress delivered on time no problems very happy
13 de março de 2026
Resposta da Adeline Waterson
Thank you for your review.
We’re very pleased to hear your mattress was delivered on time and that everything went smoothly. It’s great to know you’re happy with your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Free deliovery even the next day !
12 de março de 2026
Resposta da Adeline Waterson
Thank you for your fantastic review!
We’re delighted to hear you were pleased with the free next-day delivery, we know how important a quick and smooth service is.
We hope you enjoy your purchase, and if there’s anything else we can help with, please feel free to get in touch.
Excellent experience quality products😊
9 de março de 2026
Resposta da Adeline Waterson
Thank you for your wonderful review!
We’re delighted to hear you had an excellent experience and are happy with the quality of your products. Your feedback means a great deal to us.
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Great delivery driver
The communication was very good and the delivery man was exceptional, very kind and professional. He carried everything up a narrow staircase to the top floor of my daughter's new care home even though I could see he was exhausted. This man deserves a medal!
5 de março de 2026
Resposta da Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you were happy with the communication and that your delivery experience stood out in such a positive way. Your kind words about our delivery colleague mean a great deal, we’ll be sure to pass this feedback on to the team, as they’ll really appreciate it.
We hope your daughter is settling comfortably into her new home. If there is anything further we can assist you with, please do not hesitate to contact us.
Excellent mattress and delivery experience
I chose an Adeline Waterson mattress because of the wide range available, it’s manufactured in UK and a donation to charity is made for every bed and mattress sold. The delivery was great even though the delivery van broke down on the way to us from Yorkshire, which meant the driver didn’t get to us until late evening. Driver Sadiq was still cheerful and super helpful. So far we are delighted with our new Sapphire 2000 mattress. It’s a perfect fit on our kingsized divan base and very comfy. Highly recommended.
5 de março de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you, Sharon, for such a thoughtful and detailed review.
We’re delighted to hear you chose an Adeline Waterson mattress and are enjoying your Sapphire 2000, especially that it’s a perfect fit and so comfortable on your divan base.
We’re also very pleased our delivery team were able to get everything to you safely despite the unexpected vehicle breakdown, and we really appreciate your patience with the delayed evening delivery. Your kind comments about Sadiq’s cheerful and helpful service will be shared with him and the wider team.
It’s great to hear you value the wider brand commitments as well, and we’re so pleased you’re happy with your experience overall.
Thank you again for your recommendation.
Had one of the ottoman beds and there…
Had one of the ottoman beds and there was an issue with it when it arrived but Adeline Waterson sorted it out! Have to say it’s a really sturdy bed and the fabrics is beautifully finished off! Would definitely return to this site, thank u so much 😊
2 de março de 2026
Resposta da Adeline Waterson
Thank you so much for your kind review.
We’re sorry there was an issue with your ottoman bed on arrival, but we’re really pleased our team was able to resolve it quickly for you. It’s great to hear you’re happy with the quality, especially the sturdy build and the fabric finish.
We truly appreciate your feedback and are delighted you would consider shopping with us again. If you ever need anything in the future, we’re always here to help.
Resposta da Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with both the product and the service you received. Your feedback is greatly appreciated and means a lot to the team.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I’m loving my new mattress
I’m loving my new mattress, it’s so comfortable. The product matches the description on the website and the price was good as well,
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re enjoying your new mattress and finding it so comfortable. It’s also great to know the product met your expectations and matched the description on our website.
We really appreciate your feedback and hope you continue to enjoy a great night’s sleep. If you need anything in the future, please don’t hesitate to get in touch.
Absolutely stunning...great bed looking…
Absolutely stunning...great bed looking absolutely beautiful...in fact I will soon order a second one for my daughter I definitely recommend them to everyone
19 de fevereiro de 2026
Resposta da Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you’re so pleased with your new bed and that it looks beautiful in your home. It’s fantastic to know you’re considering ordering a second one for your daughter, we really appreciate your recommendation.
If there’s anything we can help with when you’re ready to place your next order, please don’t hesitate to get in touch.
They were great thankyou for helping me…
They were great thankyou for helping me out
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you for your kind review.
We’re really pleased to hear that you were happy with the service and that we could help you out. Your feedback is greatly appreciated.
If you need anything in the future, please don’t hesitate to get in touch.
Excellent service from start to finish…
Excellent service from start to finish quality 100% not like these cheap facebook beds
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you for your review.
We’re delighted to hear you were pleased with the service from start to finish and that you’re happy with the quality of your purchase.
We really appreciate your feedback and are glad you chose us. If you need anything in the future, please don’t hesitate to get in touch.
Excellent quality beds highly recommend…
Excellent quality beds highly recommend buying from this supplier of high quality beds.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re pleased with the quality of your bed, and we really appreciate you taking the time to share your recommendation.
If there is anything we can assist you with in the future, please don’t hesitate to get in touch.
Refused delivery to a disabled customer, still no refund
My experience with ADELINE WATERSON has been appalling.
Before the bed was even taken off the delivery van, I clearly explained that I required delivery to my first-floor flat, as stated on the order. I am disabled and physically unable to move a large item myself. Despite this, two young, able-bodied delivery men flatly refused to deliver the bed to my home.
As a result, I refused the delivery and left in my car. Only after I had gone did I receive a text message from the courier claiming the bed had been “left outside.” I did not consent to this, it was not delivered to my address, and leaving a bed outside in heavy rain is neither acceptable nor a valid delivery.
What followed was a string of ignorant, dismissive messages and a complete failure to take responsibility. I have now formally requested a refund four times, yet no refund has been issued.
This was not just poor service, it showed a clear disregard for accessibility and disabled customers, coupled with misleading communication and a refusal to resolve the issue properly.
I would strongly advise against using this company. If you value basic customer care, honesty, and respect, look elsewhere.
14 de fevereiro de 2026
Avaliação não solicitada
It was raining and very muddy in places…0n 07 02 26
It was raining and very muddy in places The men delivering were very polite and took their shoes off. The mattress had some muddy scuff marks on the corners of one end which I didnt see until they had left. It measured 51.5inches so it over hung the 48inch 48 inch base,however. I have decided to keep it as its too much bother to try to exchange or get an exact fit.It is very comfortable as well .
9 de fevereiro de 2026
Resposta da Adeline Waterson
Thank you, Marion, for taking the time to leave your review.
We’re sorry to hear about the muddy scuff marks on arrival and that the mattress overhung your base slightly. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention.
That said, we’re really pleased to hear the delivery team were polite and considerate, and that you’re finding the mattress very comfortable. We hope it continues to serve you well.
If there is anything we can assist with in the future, please don’t hesitate to get in touch.
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