Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Ver mais
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Veja o que dizem as avaliações
The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Ver mais
A empresa respondeu
The delivery service is 5 star & the assembly service is 5 star. The man who done both, he was lovely, pleasant & polite. The reason for the 4 star and not 5 is because the headboard is slightly... Ver mais
A empresa respondeu
Delivery was exactly when told. The customer service team have been excellent in answering my emails. Bed is beautiful. Thank you to you all.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Informações de contato
Reino Unido
- adelinewaterson.co.uk
4,3
Excelente
193 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wow! what a company
Wow what a company !
Ordered bed but asked for a delayed delivery as wasn’t sure on availability to be at property.
On day of delivery we had travel issues and were going to be later then originally thought. Contacted the drivers who immediately sorted the issue and delivered later in the day.
Zed and James were the delivery guys who went above and beyond. Quickly removing the old bed and then bringing in and building the beautiful new bed.
Once complete gave some tips on using the ottoman bed.
Bed is gorgeous and really comfortable.
Would recommend this company
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear your experience was so positive and that our delivery team were able to accommodate the changes on the day for you.
It’s great to know Zed and James provided such helpful, professional service and took the time to ensure everything was set up properly, including guidance on your ottoman bed. We will be sure to pass on your kind feedback to them.
We’re also pleased to hear you’re happy with your new bed and finding it both beautiful and comfortable.
Thank you for taking the time to share your experience and for your recommendation.
So pleased with my experience ☺
19 de novembro de 2024
Resposta da Adeline Waterson
We’re so pleased to hear you’re happy with your experience.
Thank you for taking the time to leave your feedback, it’s greatly appreciated.
Resposta da Adeline Waterson
We’re delighted to hear you’re well pleased with your new mattress and happy with its quality.
Thank you for taking the time to share your feedback.
High Quality beds at competitive prices
11 de novembro de 2024
Resposta da Adeline Waterson
We’re pleased to hear you’re happy with the quality of our beds and the value for money.
Thank you for taking the time to leave your feedback.
Very fast delivery
Very fast delivery . I had to reschedule due to an emergency. They were very helpful 🙂
29 de outubro de 2024
Resposta da Adeline Waterson
We’re pleased to hear you were happy with the fast delivery and that our team were able to assist when you needed to reschedule.
Thank you for taking the time to leave your feedback.
Excelent service
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re pleased to hear you’re happy with the service you received.
Thank you for taking the time to leave your feedback.
Very good
Very good and excellent service I am very happy
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re pleased to hear you’re very happy with the service and had a positive experience.
Thank you for taking the time to leave your feedback.
Fast delivery
Fast delivery, excellent condition ( quality ) very good customer service thank you very much.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re pleased to hear you’re happy with the fast delivery, product quality, and customer service.
Thank you for taking the time to leave your feedback.
Brilliant products and great services
Brilliant products and great services. Order mattress and came out on time and when I sleep on it I feel like sleeping in heaven
2 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you’re so happy with your mattress and that delivery was on time.
It’s great to know you’re enjoying the comfort of your new bed, and we really appreciate your kind feedback.
Thank you for taking the time to leave your review.
Excellent customer service 👏 👌 👍
Excellent customer service 👏 👌 👍
14 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you’re happy with our customer service.
Thank you for taking the time to leave your feedback.
This company was recommended by a…
This company was recommended by a friend and I must say their service was excellent. I’m very pleased with my new bed. I’ve already recommended them to some friends and I’ll definitely be using them again. Highly recommended
18 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you’re so pleased with your new bed and that you had an excellent experience with our service.
It’s great to know you would recommend us and are considering using us again in the future.
Thank you for taking the time to share your feedback.
Excellent service
Terrific service and quality products would highly recommend 👌
13 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you’re happy with the service and quality of our products.
Thank you for taking the time to leave your feedback and for your recommendation.
Excellent service
Excellent service, very satisfied with my order
18 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re pleased to hear you’re very satisfied with your order and had an excellent experience.
Thank you for taking the time to leave your feedback.
I left a review on Google so wanted to…
I left a review on Google so wanted to add my bit here, I’d just gotten delivery of one of the supreme 2500 pocket mattresses from the site, absolutely amazing quality! Would deffo buy again.. most likely when this one has lived its life.
Great customer after care too I must add!
15 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you’re so pleased with your Supreme 2500 pocket mattress and that you’re enjoying the quality.
It’s also great to know you’ve had a positive experience with our aftercare team, and we really appreciate you taking the time to share your feedback across platforms.
Thank you for your support, and we look forward to helping you again in the future.
Great Work Team Adeline
After trying the usual high street shops DFS and the likes. I came across Adeline Waterson thanks to the recommendation of a dear friend. I can not thank these guys enough the service from start to finish was utmost proffessional. The guys here went above and beyond. I am very fussy in terms of what I like. These guys answered my every question from the start of the process to the end. Will be using these guys again.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you had such a positive experience with us from start to finish and that our team were able to support you throughout the process.
It’s great to know we were able to meet your expectations and answer all your questions, especially given how important the right choice was for you.
Thank you for taking the time to share your feedback and for your recommendation.
Excellent service very pleased with my…
Excellent service very pleased with my order ⭐️✨✨✨
10 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re pleased to hear you’re very happy with your order and had an excellent experience with our service.
Thank you for taking the time to leave your feedback.
Incredible experience
Incredible experience! The mattress is unbelievably comfortable, and the attention to detail in both product and service was amazing. I would highly recommend to others.
10 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We’re delighted to hear you had such an incredible experience and that you’re enjoying the comfort of your new mattress.
It’s great to know you were pleased with both the product and the service, and we really appreciate your recommendation.
Thank you for taking the time to share your feedback.
Exceptional quality and comfort
Exceptional quality and comfort! The mattress provides perfect support, and the customer service was outstanding from start to finish. Highly recommended!
10 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you For your kind words :))
Excellent customer service …
Excellent customer service and always happy to help, fast delivery and quality product not to expensive.
Very happy with my purchase
Definitely recommend and would be using them in future
9 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
Thank you 🙂
Fast delivery
Fast delivery. Excellent service and helpful staff . Great quality products. Will visit again for sure .
9 de outubro de 2024
Avaliação não solicitada
Resposta da Adeline Waterson
We look forward to serving you again 🙂
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