We booked ghyll scrambling but the rain had made the river levels too high so a Plan B was quickly sorted. Innes took us abseiling down a quarry, tunnelling and swimming at the bottom of the quarry. V... Ver mais
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Veja o que dizem as avaliações
My 4 day climb of Toubkal Mountain was a fabulous life experience. Omar and his team were so accommodating and created a perfect hike plan for me. Omar was so responsive to all my questions prior t... Ver mais
A empresa respondeu
I wanted to book a surprise beginners sailing day for my husband’s 70th birthday. I went on the sight but wasn’t 100% sure about the booking procedure so I sent a message which was answered immediatel... Ver mais
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I found the website confusing. I wasn't sure if I was booking directly with a business operator or an umbrella company, in the UK or America. The cancellation policy and pay later options disappear... Ver mais
A empresa respondeu
Detalhes da empresa
- Esportes Radicais
- Agência de Passeios de Canoas e Caiaques
- Agência de viagens de mergulho
- Locadora de equipamentos esportivos
- Escola de surfe
- Serviço de locação de artigos para esportes aquáticos
Escrito pela empresa
adventuro, an innovative adventure sports platform that makes discovering, comparing, and booking adventure sports easier than ever before. Now there’s a marketplace for people new to adventure sports as well as experienced enthusiasts looking to sharpen their skills. adventuro guides customers with innovative learning journeys, assessing their skill level, and connecting them with knowledgeable instructors at high-quality courses and centres. adventuro makes life exciting. The sports available on adventuro include scuba diving, mountain biking, kayaking, paddleboarding, kitesurfing, surfing, wing foiling, paragliding and skydiving, with more being added every week. Customers can search by sport, experience level, and location, allowing them to easily find the right course or lesson. It promises a hassle-free experience and unparalleled information on the best locations, techniques, and equipment providers. adventuro is for beginners wanting to dip their toes into adventure sports as well as enthusiasts looking to sharpen their skills or find new spots to explore. It promises a hassle-free experience and unparalleled information on the best locations, techniques, and equipment providers. Customers can search by sport, experience level, and location, allowing them to easily find the right course, lesson or equipment hire.
Informações de contato
Fleet Street, EC4A 2DY, London, Reino Unido
- +44 330 122 6182
- team@adventuro.com
- adventuro.com
4,5
Excelente
80 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da adventuro
Hi Tim,
Thank you for taking the time to leave a review, and we're sorry to hear you're disappointed.
We’d like to clarify a few points for you and for others reading this:
No Mark-Up: We do not add any markup to prices on adventuro. The price you paid for the guided Group Giant Paddle Boarding session was exactly the same as booking it directly with the provider. There is no £120 difference in price. What you are referring to is if you booked a different bundle of activities.
Product Confusion: It appears there was some confusion between two very different activities. You booked a guided group session designed for large stag or hen groups, which includes games, instruction, and support from qualified staff. The alternative you’ve referenced in your review — a simple, unguided hire — is a smaller, self-directed rental for up to 6 people, at a different location and run by a different provider. It’s not the same product.
Transparency: The activity listing clearly stated it was a guided group session. This was shown before booking, at checkout, and in your confirmation. We also offered a goodwill refund of £20, in addition to a £20 discount applied at the time of booking, even though no error occurred on our part.
We do our best to make every listing as clear as possible, and we're always here to answer questions before booking. While we regret that this wasn’t the right activity for your group, we stand by the transparency and fairness of the service we provided.
We really hope to be able to help with another booking in the future and hope you have a fantastic day on Saturday.
Best regards,
Max
CEO of adventuro
Friendly staff members
Friendly staff members. Made you feel at ease about any concerns. Very reasonable prices
12 de abril de 2025
Resposta da adventuro
Thanks so much, Dane! We're really glad to hear the team made you feel at ease and that you found the prices reasonable. We work closely with experienced local partners to keep things friendly, professional, and good value. Hope to see you back on adventuro soon!
Gorge scrambling with children
We had a wonderful time gorge scrambling with Mark as our guide. We were a family of 4 with 2 children and we felt well looked after. Thanks so much!
11 de abril de 2025
Resposta da adventuro
Thanks, Frieda – we’re so pleased you and your family had a great time gorge scrambling! Mark’s brilliant with families and it’s lovely to hear you felt well looked after. We hope to help you plan your next outdoor experience soon through adventuro.
Paddle the Tweed
Craig was a great guide for the afternoon. Looked after us well, and made sure everyone was included. Great communication in the lead up to the event too. Thank you!
27 de março de 2025
Resposta da adventuro
Thanks for your review! I am glad you had a great time. We hope to be able to help you find more activities in the future.
Thanks,
Max
Anna was a really excellent and…
Anna was a really excellent and animated guide. We learnt heaps about Greece, it's culture and history.
30 de março de 2025
Resposta da adventuro
Thanks, Craig! We’re so glad you enjoyed the experience. Thanks for booking through adventuro!
What a great experience
What a great experience. loved it. great to try a new area and a new sport. helpful and knowledgable guide. Booking was easy and straight forward. I will be back!
13 de novembro de 2024
Great experience! Definitely worth doing
We had a great time coasteering! We were a group of 10 and felt the session was tailored to all abilities, definitely worth doing if your visiting devon!
27 de setembro de 2024
Great team experience hiring ebikes in the new forest
Great experience hiring ebikes in the forest as part of a 9 person team retreat. The bikes were good quality and decent helmets offered. We were given instructions on routes to follow. There was a mix up on arrival and we were asked for payment (had prepaid) and then normal bikes had been prepared (had booked ebikes) but staff sorted it out very quickly and we were soon off into the countryside!
18 de setembro de 2024
Resposta da adventuro
Hi Libby,
Thank you for your review and I am glad you had a good time!
I will check in with the bike provider to understand why there was a misunderstanding, so we can ensure that doesnt happen again. I apologise for any extra waiting you had!
We hope to see you book something again soon.
I have just sent you a £10 voucher for your next booking for the inconvenience.
All the best,
Max
Sunset canoe
We loved our little family adventure! Stunning views, paddling and a brew by the fire, accompanied by a lovely guide Justin. Fun had by all 😊
20 de setembro de 2024
Abseiling cathedral cave
Swift booking process perfect instructor choice for group session. Instructor was knowledgable and very motivating with a go pro that made the experience complete.
27 de agosto de 2024
Easy to search, and well organised
The owners' attention to our fun and unique experience was impressive. We trusted that our activities would not be disrupted, and that if anything happened, they would sort it. Once we arrived to the river for kayaking, the boat owner was informed and helpful
12 de novembro de 2023
Avaliação não solicitada
Amazing
Had the best day out! Had a wonderful experience kayaking with adventuro. The staff were so lovely and helpful. Will definitely come again!
15 de julho de 2024
Avaliação não solicitada
Wonderful Team
The team are just wonderful, so helpful and knowledgeable.
They helped us have a really wonderful day and create some lovely memories - I will definitely be booking with them again!
27 de agosto de 2024
Avaliação não solicitada
Brilliant!
Fantastic day out canoeing in London. Adventuro made the booking process easy and everyone was friendly and super accommodating. Would definitely use again! Thanks so much for having us.
27 de novembro de 2023
Avaliação não solicitada
Excellent service from the team at…
Excellent service from the team at adventuro. So much choice, a very straightforward booking system, and speedy, helpful response to my questions!
22 de agosto de 2024
Avaliação não solicitada
Great company
Booked kitesurfing improver session. Knowledgeable team connected me with a great coach. Cheers.
26 de agosto de 2024
Avaliação não solicitada
Had a great experience finding the best…
Had a great experience finding the best kayaking experience on adventuro! Loved all of the options they had on there
13 de agosto de 2024
Avaliação não solicitada
Unfortunately due to bad weather my…
Unfortunately due to bad weather my kayaking trip had to be cancelled twice but I was updated regularly of the cancellations so the next time I am in the area I would definitely use again.
13 de agosto de 2024
Instructor cancelled session and I am…
Instructor cancelled session and I am left chasing a refund
15 de agosto de 2024
Resposta da adventuro
Hi Jade,
I have now processed your refund.
We are sorry that you had a poor experience. We have looked through our various channels and cannot find any contact from you, so although it is a shame to receive a poor review as a new and growing business, we are pleased that you have let us know, so that we could resolve this for you.
For context, we do rely on communication from the instructor to know that the session was cancelled to process the refund. We did not receive this information, which is the reason for the delay. We sincerely apologise for this, and have reviewed our systems to make it more straightforward for our partners to notify us of a cancellation.
I have also sent through an extra voucher for your next session booked through us.
If for any reason you have not received this correspondence, please do not hesitate to contact us via our live chat, where one of our team would be more than happy to assist you.
All the best,
Max
Co-founder
Isaac was excellent
Isaac was excellent, it was a brilliant fun packed and exciting day. We all had a fantastic experience which stretched all of our limits despite ranging ages and abilities, Issac geared our experience really well and had an excellent working knowledge of the area and safety needs. Will def be back next year for round 2.
2 de agosto de 2024
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