The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you
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The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you
A empresa respondeu
I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais
A empresa respondeu
Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais
A empresa respondeu
We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais
A empresa respondeu
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The installer, David McIntyre was friendly, calm and highly competent.
He was innovative, methodical and thorough taking time to offer explanations and answer questions. Very clear and exceptionally helpful

Resposta da Aes Smart
We knew the gas and electric meter install was complicated. Phil worked with us and sorted the issues. Lead pipe on outlet of meter removed and local isolater put on electrics.
Really pleased with work. Thankyou. It would be good if photo of old meter was sent with application for meter change to flag up issues and give Engineers more time etc?

Resposta da Aes Smart
Our rep Ashfey did a great job installing our Smart Meter for our SO Energy service. He was above-and-beyond friendly and very knowledgeable. We didn't mind the appointment time change (morning instead of afternoon), as he respectfully explained the reasons and was very kind and attentive. Good job overall!

Resposta da Aes Smart
Michael the engineer was very friendly when coming in, he let me know it could take up to 3 hours but only ended up being here around half that time. I appreciated Michael keeping me updated with what he was doing, letting me know when the electric was back on. He give me information about what he had done and the smart meter worked.

Resposta da Aes Smart
Michael from AES is a great guy and a professional. Completed the job in no time and my smart meter is working perfectly fine.

Resposta da Aes Smart
Just want to thank Andrew Hickey, amazing service, was really helpful, friendly and polite.

Resposta da Aes Smart
Arrived early, very polite, did a brilliant job. Cleared mess away. Would recommend.

Resposta da Aes Smart
Arrived promptly, slightly before appointment time but rang to confirm this was ok. Very pleasant and completed the job as expected and left no mess.

Resposta da Aes Smart
Efficient and accommodating to my timing needs.

Resposta da Aes Smart
Had engineer Michael Peers at my house today did a110% job as I have a disability he went above and beyond to sort the problem out
Thank you Michael

Resposta da Aes Smart
Thanks to SoEnergy, Micheal peers did a wonderful job. I will recommend always

Resposta da Aes Smart
Fast friendly service from David.
Thanks.

Resposta da Aes Smart
Good service from AES fast response and very professional. They explain the full process would use them again

Resposta da Aes Smart
Great customer care and great work carried out by the technician

Resposta da Aes Smart
Thanks Michael Peers! Quick, helpful and kind! Happy I’ve now got my smart metre fitted :)

Resposta da Aes Smart
Installer, Allessandro , was efficient and did a neat and tidy job . Told us some basic information to get us started.

Resposta da Aes Smart
Reg: wp72 bnj
17th May around 15:30 check his dashcam and how he tailgated and inch off every vehicle he was behind constantly causing unnecessary danger on small Devon A roads.

Resposta da Aes Smart
Greg L was great, quick,tidy,friendly, efficient.

Resposta da Aes Smart
After months and months of miscommunication and wasted time (So Energy at fault here), I have a Smart Meter. Still not sure if it was absolutely necessary but there you go. I cannot fault Michael Peers, the engineer, however. Professional, polite, knowledgeable. He went beyond the task he'd been given as he'd only been told about the electric meter, not that it needed to be synched with the gas (So Energy!). He got it sorted, explained how it worked and left. Job done, thank you!

Resposta da Aes Smart
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