Booked meter installations via SO Energy. Engineer didn't turn up and no phone call to tell me he wouldn't. Contacted AES who told me he has been held up on a previous job and my options were 'book an... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
No Show! Appointment booked via Octopus Energy for smart meter install by aes-smartmetering. Did not turn up, nor contact me to tell me they would not be turning up. No response from phone number pr... Ver mais
A empresa respondeu
Absolute shocker - smart meters have been fitted but in the process the installer has created a gas leak resulting in my gas being turned off - now with no hot water / no heating. Claims the leak was... Ver mais
Leaving 1 star as it's sadly not possible to leave 0. Called me to arrange a smart meter upgrade appointment on behalf of our energy supplier (So Energy). Did not turn up for the appointment (th... Ver mais
2,1
Ruim
182 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fitting of EV charge point
Paul and Ernie came to fit a new ev charge point, arrived promptly and explained the whole process, they were completely professional during the visit, any inconvenience was kept to an absolute minimum, instructions on how to use the charger were clear and concise and the guys left leaving the house as clean as they found it
11 de julho de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi there,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Earl attended my property and completed…
Earl attended my property and completed my every charger and he did an excellent...100%
11 de julho de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Catherine,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Very good service from Ernie
Very good service from Ernie. Excellent job
2 de julho de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Carole,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Joe and Hameed installed our EV charger…
Joe and Hameed installed our EV charger today, very pleased with both the installation and the professionalism of both the chaps.
23 de junho de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Tim,
Thank you for the review, I will pass this feedback onto the team!
Have a great day!
Zac from AES
Just had a home ev charger installed
Just had a home ev charger installed
today by phill and is mate top class service very professional thanks phill
31 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Dylan,
Thank you for the review, I will pass this onto the team!
Have a great day.
Zac from AES
Great installation job by Jake today
Great installation job by Jake today. Took time to explain how to use the car charger, felt comfortable all safety measures followed and left everything very neat and tidy.Time chasing up surveyor prior to the job being booked was stressful though.
26 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Becky,
Thank you for the review, I will pass this onto the team!
Have a great day!
Zac from AES
Great job
After waiting 7 months for BPPulse to install a charger Motability connected me with Ohme who use AES. Nathan came this morning , worked nonstop until 5 pm, had to clamber about in a cluttered roof space as it wasn’t a straight forward installation , no complaints!
He was able to tuck the cable in beside the drain pipe , he tidied up afterwards. Splendid , I’d recommend to anyone.
20 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Jan,
Thank you for the review, I will pass this onto the AES Charge team who will be very pleased to hear!
Have a great day!
Zac from AES
Engineer was great, but admin wasn't the best
Had an EV charger installed by Paul today and he did a great job. He was very helpful, polite and tidy. I could tell he wanted to do the job properly rather than do the minimum and head off. Would definitely be 5 stars for the engineer.
The process of ordering wasn't so smooth. The website was flaky and unstable. I had to confirm I'd read Ts&Cs even though there weren't any to be found. I was told my installation was non-standard and would need to be priced and assessed before it could be booked - but payment was taken immediately anyway! I was not impressed with this side of things.
However, the important bit was the installation and I can't fault that.
18 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi David,
Thank you for the review, I do apologise for this, I will pass this feedback onto the team and have this investigated further for you.
Have a great day!
Zac from AES
Quick and Helpful
Hameed was helpful, worked quickly and was very accommodating.
13 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for the great review!
Ernie and Dave can’t thank you enough
We had Ernie and Dave this morning. They were On time; communication was excellent and their skill were on point. Thank you for the smooth transition for what was a hard job being on two floors with the electric and being a town house. Cheers guys!
5 de maio de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Claire,
Thank you for the review!
Have a great day!
Zac from AES
AES great fitters
Just had to two guys from AES come and install my smart meter this morning. They were both very polite and informative and did a quick and clean job.
At all times they told us what they were doing and what to expect, walked us through money saving tips and how to use the meter. I am just annoyed i forgot there names. but they were working in the NN5 area. Thanks
29 de abril de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Geoff,
Thank you for the review, I will pass this feedback onto the team!
Zac from AES
Excellent service.
We had Sean Matthews and his colleague Deniz out today to fit an EV Charger. Both were very polite and friendly. They did the job well and left everything clean and tidy. Very happy with the service.
20 de abril de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Sara,
Thank you for the positive feedback, the AES Charge team will be very pleased to hear this!
Zac from AES
Had aes come out today to fit my new eV…
Had aes come out today to fit my new eV charging unit, couldn't recommend them enough, very knowledgeable and I found Ijaz soofi very helpful and kind
20 de abril de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hi Robert,
Thank you for leaving such positive feedback, I will pass this to the AES Charge team.
Zac from AES
Great Job 👍
Our installer, Mitchell, did a great job. Very helpful, friendly and efficient.
31 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for the review!
Kind Regards
Charlotte at AES
Great service from our engineer Ernie
Great service from our engineer Ernie, arrived on time and did a first class job, well pleased and would recommend aes to anyone.
30 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for the review!
Kind Regards
Charlotte at AES
Engineer Failed To Attend Appointment
This Company is completely incompetent. Today I took time off work for a smart meter installation. The engineer did not arrive, and I didn't even receive any communication to explain why he did not attend. If you book a smart meter installation don't expect them to arrive or make any communication with you.
28 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hello
I am sorry to hear that you have received this service can you please email me at charlotte@aes-smartmetering.com and I will look into this for you
Kind Regards
Charlotte at AES
Had a ohme ev charger install today…
Had a ohme ev charger install today very pleased with
The quality of of the installation by there engineer phil
Very helpful chap
Thank you Phil
27 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for the review
Have a great day!
Charlotte at AES
Unhelpful customer team
When trying to resolve issues with access required to council communal flat electricity cupboard, the team was rude and unhelpful
22 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
Hello Fred
I am sorry to hear that you received this service please can you email me at charlotte@aes-smartmetering.com and I can look into this for you
Kind Regards
Charlotte at AES
Ben Sutton did an excellent job
Ben Sutton did an excellent job. Arrived on time was professional, helpful and efficient. He was tidy and respectful of our home.
22 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for the review
have a great day!
Charlotte at AES
Many thanks to Peter Hughes you were…
Many thanks to Peter Hughes you were fab polite neat took time to explain everything to me because of my dementia. Did an excellent job all round.. you are an asset to your company
16 de março de 2022
Avaliação não solicitada
Resposta da aes-smartmetering.com
thank you for your review
have a great day
Charlotte at AES
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.