Aesthetics Supplies Avaliações 

Resposta da Aesthetics Supplies

13 de mai. de 2021

Dear Carolina,
Unfortunately you have posted this review under the wrong company. You have presumably been scammed by the company trading from the website www.aesthetics-supplies.com. This is an entirely unaffiliated website to our site www.aesthetics-supplies.co.uk.
I urge you to send your complaint to the bank you sent the money to and also report to the hosting provider of the website.

Resposta da Aesthetics Supplies

Atualizado em 14 de abr. de 2021

Dear Gurbinder, I assume that you placing your order on April 1st means that this is a belated April Fools joke?
Let's give some context shall we:

1) You paid by credit card so a) we don't get paid until we deliver b) you are fully protected at all times

2) You ordered late on April 1st. There was then 2 bank holidays and a weekend. You selected "free delivery" which (and as per our terms is 7-10 working days maximum).

3) You have not yet emailed us asking for an update

4) You were told on our online chat that we had received a deluge of orders from the re-opening of practice's and as such had a backlog of nearly 1900 orders to go through. You were offered a refund at this stage but you failed to respond.

If you would kindly like to email us we will gladly refund you back to your payment card, ideally before you waste police time on an issue that you have invented in your own head.

EDIT- To reflect your most recent comments. When we say "credit card" we mean it generically to cover any card; debit or credit, the important point is that you paid by card.

Secondly our email is info@aesthetics-supplies.co.uk it is plastered all over our site so I am not sure what you have been emailing.

Our tracker shows you received and opened the email relating to the delay/refund.

Your chat reply was sent when you were "offline" which again means it went via email, and again you have read this.

I absolutely agree, fact checking is vital.

Resposta da Aesthetics Supplies

12 de abr. de 2021

Oh Adrian, how utterly predictable, for a paramedic you have an incredibly low patience threshold.

Where to begin.....

Let's start with your first two orders with us, September 21st and October 23rd, both delivered next day without issue, not entirely sure why you wouldn't reference that in your review other than it doesn't fit your narrative.

Moving on to the issue at hand, you ordered in Easter week, and your delivery schedule fell across the easter weekend, it is not therefore an unrealistic expectation to assume that an order may be delayed due to 2 bank holidays and a Sunday.
Unfortunately by the time the Easter weekend had finished, you had become so irate and abusive toward our staff that we cancelled the order, informing you that your custom was not welcome, apparently those of us in the distribution trade are not entitled to time off.
We were so relieved to discover that you were a paramedic because frankly you appeared to be in the verge of an aneurysm.

An important fact you missed out of your "review" is that your payment was made by card.... Intimating that you paid by another means obviously suits your agenda better to portray us having conned you, but again in the interests of balance I feel it necessary to correct you.
All of our payments at Aesthetics Supplies are made by credit/debit card card, this gives you and all of our other customers (thousands) the security of knowing you literally cannot get scammed.

We informed you that your payment would be refunded back to your payment card and we processed the refund accordingly.
You have subsequently seen fit to email and harass us every day regarding this, including the attempted use of (misguided) blackmail.
Our message has been the same, we have processed the refund via our merchant partner and that this can take up to 7 working days to reflect back on to your payment card.

Clearly you are a man of little patience (and probably other little things) but your issue isn't with us, your issue is with the wider banking system in respect of how card payments are taken/processed. Did you know, Adrian, that the largest e-commerce card processor in the world- "Stripe" actually takes up to 10 working days to process refunds? Heaven forbid we used Stripe as it's possible you may have exploded by that point.

So all in all, 66% of your transactions with us have gone without a hitch.

Your lack of patience, probably relating to an underlying narcissistic complex caused us to cancel your order.

As your order was placed by card we have to refund back to the payment card and this has a set timeframe that is not controlled by us.

So no fraud, no low life scammers, nothing of the sort.

In terms of your temper, may I recommend the self-help book:

Christopher's
Uncle
Nearly
Tumbled

Resposta da Aesthetics Supplies

18 de mar. de 2021

Dear Dragomira, I am very sorry that you have been scammed however like many others you are confusing our company with one with a very similar name.
We are www.aesthetics-supplies.co.uk and the company that you purchased from is probably www.aesthetics-supplies.com trading under the name of Aesthetics Supplies PVT Ltd. We are not in any way related to this company and we have been working hard with hosting providers to have their site shut down, unfortunately they do keep re-appearing.
If you would like to contact me at info@aesthetics-supplies.co.uk I can provide you with the personal information for the owner of the site so that you can contact the authorities in his country.
Thanks
Aesthetics Supplies Ltd

Resposta da Aesthetics Supplies

1 de fev. de 2021

Hi Christel,
Firstly I am very sorry that you have fallen victim to the scam website www.aesthetics-supplies.com.
Please be aware however that you have left a review of our website www.aesthetics-supplies.co.uk which is an entirely unrelated business.
We are working with hosting provider to get this scam site shut down but we can only do so if you post reviews in the correct company listing.
If you would like contact details of the owner of the store that scammed you, you can contact me on info@aesthetics-supplies.co.uk

Best regards,

Aesthetics-Supplies.co.uk

Resposta da Aesthetics Supplies

27 de jan. de 2021

Hi Ewa,
Firstly I am very sorry that you have fallen victim to a scam, it is all too common in our industry and we are working tirelessly to try and get the perpetrator removed from the internet.

The company that you are referring to is www.aesthetics-supplies.com, we area entirely different company with the web domain www.aesthetics-supplies.co.uk.

We have had aesthetics-supplies.com removed from one web-hosting provider however they simply migrated to another.
I have the contact details for the owner of the site so if you would like to message me on info@aesthetics-supplies.co.uk I can share this with you.

Please do rectify this post by putting it under the correct website- www.aesthetics-supplies.com and not our perfectly legitimate and long-standing aesthetics supplier site www.aesthetics-supplies.co.uk.

Thanks

Resposta da Aesthetics Supplies

8 de abr. de 2020

You are referring to the Nigerian fraud company Aesthetic Supplies Pvt Ltd, not the UK company Aesthetics Supplies Ltd

Resposta da Aesthetics Supplies

8 de abr. de 2020

Unfortunately it was yourself who led the scam via chargeback and this was used as “evidence” in the case.

Resposta da Aesthetics Supplies

8 de abr. de 2020

Unfortunately it was you who included the additional “o”. Our staff have a basic grasp of spelling. I also suspect your memory has failed you seeing as you forget to report that you were in fact refunded.

Resposta da Aesthetics Supplies

12 de fev. de 2020

Gillian, your £8 was refunded within the timeframes set out by our website

Resposta da Aesthetics Supplies

18 de set. de 2019

Dear Bree, I wish to make two points here because your comment lacks the necessary context for it to be classed as ‘honest’. Firstly, you came to us hoping to secure Botulinum Toxin because you did not have access to a prescriber (we assume our refusal to do this is behind your review). Secondly, there was no mention of the orders we did successfully send to you. Finally, you were very clearly told that due to the fraudulent activities if your peers, our merchant provider terminated our contract, this meant that we were unable to refund directly as for PCA compliance we don’t hold card details. You were advised at the earliest opportunity to reclaim via your card provider as that was the only option available. Your chargeback request was uncontested which enabled you to recoup your funds very quickly. As per the above, the reason for this issue was that a very large number of non-medic practitioners appear to believe it to be ok to take large orders from us and then try and claim the product wasn’t delivered. I assume you have little to no experience of taking card payments, but I can tell you that this illegal practice is the death of many online businesses. As it stands there is nobody who is owed anything by our company. We also explicitly state on our website that we reserve the right to take up to 30 days to deliver and that no practitioner should be ordering stock on a ‘just in time basis’ as our supply chain is from Scandinavia. I would also add that in reference to the orders you speak of, you ordered the lowest price filler which upon inspection we decided not to release due to health concerns. Context and a balanced description are vital to avoid defamation suits.

Resposta da Aesthetics Supplies

29 de ago. de 2019

Hi Chloe,
We aren’t really sure why you have left such a review given what occurred with your order.
You placed it on May 29th using a discount code that you weren’t entitled to. Nonetheless we honoured the order. On the day that we were shipping (inside our terms and conditions) you emailed us demanding a refund. We subsequently processed the refund when requested and also provided you with proof of postage generated.

Note on August 28th you ordered again from us?
Regards