I was assisted by Sydney Chandler to check on my authorisation for a acl reconstruction surgery and she shared detailed info that assisted me to move ahead with my surgery. She's well spoken, patient... Ver mais
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"I'm extremely grateful for Leigh - Ann Andrews' exceptional service and advice! She went above and beyond to help me explore alternative birth options when my medical insurance wasn't an option. Her... Ver mais
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Absolute worst service I have ever encountered. While I understand that this is Medical Insurance the service is beyond shocking. A call was logged 28/08/26 at 18.44. A follow up message only came thr... Ver mais
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The Affinity Health team was so helpful and efficient in getting authorisations for casualty and emergency visits. I have three boys, two sporty ones so we've had many injuries in a few months but the... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Informações de contato
1 Dingler Street, 1501, Rynfield, África do Sul
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4,1
Muito Bom
107 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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As pessoas também visitaram
Absolute worst service
Absolute worst service I have ever encountered. While I understand that this is Medical Insurance the service is beyond shocking. A call was logged 28/08/26 at 18.44. A follow up message only came through 29/08/26 at 10.46. I rate 1 star as there is no 0 stars. The clinician took almost 3 hours to suggest that I see a Doctor. No sense of urgency at all. Their lack of communication is very unprofessional.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Affinity Health
Dear Rui,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the response time and communication you received.
We take concerns regarding delays in medical assistance and the service provided by our clinicians seriously. We would like the opportunity to have your concerns formally reviewed by our Complaints Department.
Kindly email your policy details and a summary of your complaint to complaints@affinityhealth.co.za. A Complaints Officer will review the matter and will be in contact with you to provide feedback following the investigation.
Thank you for bringing this matter to our attention and for allowing us the opportunity to investigate your concerns.
Warm regards,
Affinity Health Management Team
Good day i complain about affinity…
Good day i complain about affinity because I’ve made operation then i see that my tablets is not enough so they send me to public hospital but im in pain and the worst part is that they deduct money for medical every month
21 de agosto de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Bongani,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and would like to look into this matter further.
Kindly send an email with your membership details to: complaints@affinityhealth.co.za, and a Complaints Officer will be in touch to assist.
Kind Regards,
Affinity Health Management Team
Thanks for the awesome service
14 de agosto de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day,
Thank you so much for the 5-star review! ⭐ We’re delighted to hear that you received awesome service. Your kind feedback means a lot to us, and we truly appreciate you choosing Affinity Health.
We look forward to continuing to provide you with excellent service!
Kind regards,
Affinity Health Management Team
This is the worst medical insurer you…
This is the worst medical insurer you can ever come across in south Africa the nurses dont want to issue pre authorization and the nurses dont call you back like today I've made a request at 09:00 now its 3 hour later and nothing when you call they tell you the nurse will call once I find a different way I could use I'll definitely go to a different medical insurer yerrr they dont even deserve a 1 star review damn hope this business closes down because they are eating people's monies and dont want to offer the service they paid for geeez I've sent countless emails to the ohsa ombudsman about this hopefully they'll get what's coming to them.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Sinethemba,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and would like to look into this matter further.
Kindly send an email with your membership details to: complaints@affinityhealth.co.za, and a Complaints Officer will be in touch to assist.
Kind Regards,
Affinity Health Management Team
I have been on Affinity Health I think…
I have been on Affinity Health I think since 2024 or 23, we hardly ever get sick. So we use it for emergencies such as injuries, etc. 2025i had to give birth, I had initially planned to go to midwives but I had to undergo emergency c section. Let me tell you they paid the midwives, paid the hospital and paid for the baby’s NICU expenses. And on top of that they paid for the baby’s expenses at another hospital as we had moved to another hospital closer to home. He was a brand new baby and they added and paid for him without hassles. Today I went again for my son’s injury in his hand. They paid same time, my older son was bitten by a dog in 2025, still no problems whatsoever getting assistance.
I don’t know I get sad when I see the negative comments and seeing how some hospitals also treat the Affinity name. Not to take away from anyone’s bad experiences. I think one bad experience I had was when signing up, I had been told that there was pharmacy fees which I never followed up on when I couldn’t use them. But Thank you Affinity
17 de agosto de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Sinethemba,
Thank you so much for taking the time to share such a detailed and heartfelt review!
We are truly grateful to hear about your positive experiences with Affinity Health over the years. It means so much to know that we were able to support you and your family during some very important and unexpected moments
We’re especially pleased to hear that your claims were handled efficiently and that your baby was added and assisted without any unnecessary difficulties.
Your kind words and continued trust in Affinity Health mean a great deal to us. Thank you for choosing Affinity Health and for allowing us to be there for you and your family when you needed us most. We truly appreciate your support and loyalty!
Kind Regards,
Affinity Health Team
Words cannot express how grateful I am…
Words cannot express how grateful I am for Affinity Health. Incredible service. Every person I speak to is super helpful and informative. Cannot recommend this Insurer enough.
17 de junho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Dear Meghan,
Thank you so much for your kind words and wonderful feedback. We are delighted to hear that you have had such a positive experience with Affinity Health and that our team has been helpful and informative. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
Affinity Health Management Team
Getting a pre-authorisation is such a waiting game
Getting a pre-authorisation is so difficult here. I used to use WhatsApp, but that was useless. Calling was simpler just last month- 5 minutes and im good to go. That has changed again to a call centre specialising in making you wait. I was on hold forever, and I still have not received assistance. I have whatsapped, and that is a long way to nowhere because I will wait for this agent that I have been transferred to for at least 2 business days, according to previous experience.
20 de julho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Othembele,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and would like to look into this matter further.
Kindly send an email with your membership details to: complaints@affinityhealth.co.za, and a Complaints Officer will be in touch to assist.
Kind Regards,
Affinity Health Management Team
Poor poor poor service
When I initially joined affinity I told them I was pregnant and wanted to join so that I get my antenatal appointments done at private institutions. I never not even once went to a gynaecologist or a private Dr on affinity. Everytime I tried accessing funds to go they had stories on top of stories. The one time they told me it's long weekend I should wait until Wednesday the following week and I was in so much pain I needed to know what was going on. On top of paying affinity every month I still had to pay cash at a private clinic for care as public clinics were closed and I didn't wanna be in a public hospital line all day. I eventually cancelled my membership with affinity and asked what would happen of my unused funds and was told I'm due a refund. I cancelled around March/April and have been waiting for my refund since. It's still story on story even now and now they're telling me no money is due to me. I wish people check your reviews before they join you. You may not have been the people that killed my baby but you played a role in it thank you very much.
4 de abril de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Afikile,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and would like to look into this matter further.
Kindly send an email with your membership details to: complaints@affinityhealth.co.za, and a Complaints Officer will be in touch to assist.
Kind Regards,
Affinity Health Management Team
Affinity Reality - Insurance companies will do anything not to pay.
Really, don't bother with Affinity. They are a Health Insurance and like all Insurance companies, if they can get out of paying, THEY WILL DO EVERYTHING IN THEIR POWER NOT TO PAY. Simply as that. Don't trust them, don't give them money. They take, but then they will refuse your medical claim for any reason that they can find. DO NOT trust them with your medical sanity, unless you like medical debt - as their shortfalls are shockingly bad. Read the small print. Shocking when you realise you are giving them money with very little in return.
8 de julho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Dear Gavin,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience has left you feeling dissatisfied.
We take all member feedback seriously and would like the opportunity to review the concerns you have raised regarding your claims and membership. Your review has been referred to our Complaints Department for investigation, and a Complaints Officer will be in contact with you to discuss the matter further and provide feedback following the investigation.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to investigate the matter.
Warm regards,
Affinity Health Management Team
This affinity health is a no good…
This affinity health is a no good nothing worth health service provider everything about them and services is very bad for days they can provide me with a doctor reference number every department they put you through have drifrent stories after the sister make contact and asked you all the details they will sent you the reference number then they don't sent then you have to phone back this is going on for like days now im fedup now which all security service providers must change to a different company or service provider
29 de junho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Johannes
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and would like to look into this matter further.
Kindly send an email with your membership details to: complaints@affinityhealth.co.za, and a Complaints Officer will be in touch to assist.
Best regards
Affinity Health Management Team
I needed pain medication at pharmacy…
I needed pain medication at pharmacy 16:00 they said they log a ticket. By 17:46 no one phoned so needless to say people pay them for a 24 hour service but dont get it.
18 de junho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day,
We sincerely apologise for the delay you have experienced.
Kindly send your complaint to complaints@affinityhealth.co.za, together with your membership details and contact information, so that we can investigate the matter thoroughly and provide you with the necessary assistance and feedback.
We appreciate your patience and look forward to resolving your query as soon as possible.
Kind Regards,
Affinity Health Management Team
I've been waiting for pre authorisation…
I've been waiting for pre authorisation since 1pm it's now 17pm, I'm sick and unable to work
18 de junho de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day,
We sincerely apologise for the delay you have experienced.
Kindly send your complaint to complaints@affinityhealth.co.za, together with your membership details and contact information, so that we can investigate the matter thoroughly and provide you with the necessary assistance and feedback.
We appreciate your patience and look forward to resolving your query as soon as possible.
Kind Regards,
Affinity Health Management Team
deeply disappointing experience with Affinity Health South Africa
"I had a deeply disappointing experience with Affinity Health. Despite making timely payments for April and May, they improperly allocated my funds to previous months, leaving me without coverage. Their own policy states that if a month isn’t paid, you’re not covered—yet they still refused to fix it. To make matters worse, their customer service was appalling: a representative spoke over me, dismissed my concerns, and was outright arrogant. I would caution anyone considering Affinity Health—this is not how a professional insurer should treat its customers."
15 de maio de 2026
Avaliação não solicitada
Resposta da Affinity Health
Dear Cornelius,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and dissatisfaction caused by your recent experience. We understand your concerns regarding the allocation of payments, the impact this had on your cover, and the manner in which the interaction with the consultant was handled.
Please be assured that your complaint has been noted and will be referred to the Complaints Department for a full investigation. The matter will be reviewed thoroughly, including the payment allocation and the service interaction you experienced, and feedback will be provided to you as soon as possible.
We value your feedback and appreciate you giving us the opportunity to address your concerns.
Warm regards,
Affinity Health Management Team
THENDO MBULAHENI excellent service from…
THENDO MBULAHENI excellent service from this gentleman. Thank you for being on top of things and sorting it out
5 de maio de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Helena,
Thank you so much for the excellent feedback.
We are thrilled to hear that Thendo Mbulaheni provided such proactive service and got everything sorted out for you.
We strive to stay 'on top of things' so our members don't have to worry.
We look forward to hearing from you again soon.
Kind regards,
Affinity Health Management Team
New member application a disaster
Good Day
I was in communication with Ronelle who has advised that she is a Senior at Affinity Health and duing our call she confirmed that my accidental cover will kick in with immedite effect from the 3rd of February and the medicsl aid plan will kick in on the 1st of March 2026 after they have taken the first direct debit on the 25th of February.
Today when I asked Ronelle to send me through confirmation of what was discussed and agreed to she told me my policy is being reviewed
Ronelle also handed the phone to her trainee Juzeven who also confirmed my policy is active immediately on accidental and medical cover from the 1st.
I find it very unprofessional of both of them to call constantly with different versions of what was discussed yesterday and when I joined the whatsup platform I was told by application has not been processed.
This is so much hassle for a first time joiner and the fact that you are told different versions by a superior is very concerning
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day R L,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience and dissatisfaction you experienced.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Resposta da Affinity Health
Dear Kim,
Thank you for your kind feedback. We’re pleased to hear that you had a positive experience. Your trust and appreciation mean a great deal to us.
Warm regards,
Affinity Health Management Team
Mpho Pule was very helpful and…
Mpho Pule was very helpful and answering on time, He/she answered my questions very clear.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good Day Hulisani
Thank you for the 5-star review! We’re delighted to hear that Mpho was able to assist you quickly and efficiently.
We truly appreciate your kind feedback.
Kind Regards
Affinity Health Management Team
Dear Affinity Team,
Dear Affinity Team,
I'm writing to express my extreme concern and distress regarding my ticket that's been pending since in the morning .
I've been waiting at the doctor's office since 12:00 PM and it's now 15:24. I'm afraid the doctor will be closing soon.
l've made all necessary calls and reached out to Affinity for assistance, but I'm getting increasingly anxious. The wait has been incredibly stressful, and I'm feeling helpless.
Could someone please provide me with an update on my ticket status or assist me in resolving this matter urgently?
I'm worried that I might miss the doctor's consultation due to the delay.
I appreciate your prompt attention to this matter and look forward to hearing from you soon.
Sincerely,
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Zenzile,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and dissatisfaction you experienced.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Not a medical aid!!!
MPORTANT: AFFINITY HEALTH IS A SCAM.
They are not a medical aid, and they WILL pick and choose what they will pay for when the time comes. They do not have to follow the rules that normal medical aid schemes follow - and when things really go bad they will NOT pay. I broke my back in an accident - was hospitalised and they have not paid a cent. They also refused my uncles CANCER treatment.
AVOID AT ALL COSTS. JUST GET AN ENTRY LEVEL HOSPITAL PLAN FROM A REAL MEDICAL AID!!!
5 de novembro de 2025
Avaliação não solicitada
Resposta da Affinity Health
Good day Callan,
Thank you for bringing your concerns to our attention.
Because Affinity Health is a medical insurance provider, comparing Affinity Health Insurance to a medical aid can lead to confusion regarding benefit limits and authorizations. Thus we prioritize member education and always suggest contacting our team if any part of the policy is unclear.
May you kindly send an email with your details to complaints@affinityhealth.co.za in order for our dedicated Complaints Team to look into your concerns and assist accordingly.
We look forward to hearing from you.
Kind Regards,
Affinity Health Management Team
Staff is alway on point
Staff is alway on point. Understan exactly what i ask. Communication on whats app makes it so easy and convenient.Dimpho pule your a star thanks for your kindness your doing a good job.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Affinity Health
Good day Nico,
Thank you for your kind words! We are delighted to hear that our staff consistently meets your expectations and understands exactly what you ask for.
We pride ourselves on providing exceptional communication and convenience through WhatsApp, and we're thrilled that it has made your experience seamless.
We've passed your compliments along to Dimpho Pule, and she is incredibly grateful for the recognition of her kindness and hard work. Your feedback means a lot to us and motivates our entire team. We look forward to continuing to provide you with excellent service!
Kind Regards,
Affinity Health Management Team
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