airBaltic Avaliações 24

Although the planes are new, the crew is good, the flights are not late, but not only on this flight, but also on others, there are practically always problems with annoying passengers, who are not reprimanded by the crew. On flights of other airlines, passengers are not allowed to be too permissive and they never even try to be loud and annoy others. On the flight from Dubai to Riga, the worst passengers ever sat next to me in the row, a mother with 2 elementary school-age children (not newborns), who screamed and made noise until they were exhausted, the mother took off her shoes and slept on 3 seats, and of course her socks smelled bad. These passengers spoke Russian. On other flights, near me was a passenger who was under the influence of alcohol and continued to drink alcohol during the flight, buying it on the plane. Compared to other airlines, this is quite terrible and Air Baltic should take action so that all passengers are respected during the flight. I usualy use other airlines, but when I choose Air Baltic, I don't want to choose it for a long time.

06.10.2025
De handbagage niet gewogen en niet gecontroleerd ik de gate in Amsterdam, dus kan meer dan 8 kg mee. Alleen bij vertrek uit Riga word er bij de gate gewogen

Great aircraft and staff but the 8 kg limit on hand luggage that is aggressively enforced adds 30-60 EUR to most passengers’ ticket price. Consider this when comparing prices.

We flew air Baltic from Riga to Munich and it was not airBaltic, it was a Romanian airline called Carpatair. Inside it was just like the smelly Baltic F50s from the past, and what did we see out the window?? Airbaltic A220s with no engines.

It’s such an issue, I even saw an emergency landing in person with Airbaltic when the hydraulics failed.
Star link is good and all but bring back the Bombardier Cs300s

We arrived in Tallin and our suitcases were missing after failing to be transferred from Amsterdam flight from LHR. They were missing for over 24 hours.
I have been battling for nearly 4 weeks to get reimbursement for my out of pocket expenses for just over euros 110 for two of us.
Every email, even to their CEO have been ignored. I have threatened contacting CAA but still silence. This is not going away. Dreadful company.

I was supposed to arrive in Riga at 0600 on August 12th with airBaltic however due to overbooking we were (unlawfully, as we're both disabled) denied boarding. We were then put on a later flight which arrived at 1700 in Riga, connecting in Budapest. This meant we missed our onward connection. airBaltic gave us none of the assistance to rebook our connection or accommodation and as far as their staff were concerned we could have been wandering the streets of Riga with nowhere to stay. They subsequently refused to reimburse the costs we incurred

Disgraceful treatment

My wife and I were due to fly Belgrade to Riga and we were denied boarding by AirBaltic as the flight was overbooked. We were then put on another flight connecting in Budapest this meant we arrived 11 hours later and missed our connection. AirBaltic should have by law and their own customer service commitment assisted us to rebook our onward travel and provided us with accommodation, instead their staff told us to arrange it ourselves and claim it back. They then refused to reimburse us even after I highlighted their legal obligations

AirBaltic then advised me that if I was unhappy with the decision to contact aviation dispute resolution in the UK who it turns out don't have jurisdiction in this case and I think AirBaltic did this to annoy me

If an airline is willing to break rules like this, what other rules are they willing to break? Safety standards maybe?

It's a shame I cannot recommend this airline for the following reasons
I was due to fly from Belgrade to Riga with AirBaltic in August 2024 with my partner. We are both disabled, were wearing our sunflower lanyards and additionally I was walking with a stick
As we were waiting to board we were called out of line and told that due to overbooking we would not be able to board the flight. I told the staff that we had onward connections booked and we would miss the connections bvecause of this, I also informed them that we're both disabled and we were still denied boarding. This is a breach of the EU261/2004 Article 11 which basically states that disabled persons must be given priority to board over non-disabled passengers. We were then booked onto another flight with a connection in Buidapest to arrive in Riga around 1700 instead of 0600. When I again mentioned the issue of our onward connection we were told that the staff in Riga would help us with this. We were then put on the flight via Budapest
When we arrived in Budapest we requested assistance from the Air Baltic staff we were told to take care of ourselves. At this stage it was obvious we would have to probably stay overnight in Riga and travel onwards the next day to Tallinn. This meant we had to cut Vilnius out of our itinerary and lose a day of our holiday. When we arrived in Riga we were given EU261 compensation of EUR250 for the denied boarding and when I asked for help with the accommodation and the onward travel we were told to book it ourselves and claim it back from AirBaltic

When I tried to claim this back from Air Baltic I was then told that because they had paid us the EUR 250 that they weren't obliged to repay our expenses. When I replied that under EU261/2004 Article 9 the Airline was obliged to provide Accommodation where a stay of one or more nights becomes necessary in addition the Airline was obliged to offer transport between the accommodation and support in the way of telephone calls, emails etc

None of this was offered - The only assistance we received was a meal at Belgrade Airport. As far as the Air Baltic staff cared my partner and I could have been wandering the streets of Riga overnight

I replied to Air Baltic quoting the legislation that they had breached and they haven't replied

I wrote to Air Baltic at their Head Office in Riga and they haven't replied (And the letter was received)

In addition to breaching the legislation they have also rendered their customer care committment null and void. Said committment reads 'If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights. We will also rebook you to next fastest connection, offer refreshments, meal, hotel and transportation (if necessary) as well as pay compensation as prescribed by the Regulation (EC) No 261/2004 of the European Parliament and of the Council.'

Shame on you AirBaltic - I would have expected better from a national flag carrier

They didn’t serve the prepaid meal and refuse to refund

Jouduin sairastumisen takia perumaan lennot. Tiesin etten saa rahoja takaisin lipputyypit takia.
MUTTA, ISO MUTTA, minulla on matkavakuutus, joka korvaa äkillisen sairauden takia perutun lennon.
Se iso mutta on, että air balticilta on täysin mahdoton saada todistusta vakuutusyhtiötä varten. Ei email ei soittaminen auta. Aivan käsittämätöntä sh***iä heidän asiakaspalvelu tai "palvelu" ylipäätään. Finnairilta moisen todistuksen saa muita mutkitta, ilman päiväkausien vääntöä. Se tulee heti. Air Baltic on vieläkin huonompi kuin Ryanair ja se on jo jotain.
Olen yhä varvempi siitä ettei tätä lentoyhtiötä kannata käyttää. Siitä on pelkästään huonoja kokemuksia. Nyt tämä ja heidän puolestaan vähintään 5 lennon peruminen Tampereelta muutamaan kohteeseen. He ei ota vastuuta mistään.
Tässä tapauksessa he sai rahat mutta siitäkään huolimatta eivät anna dokumenttia vakuutusyhtiööni. Aivan käsittämätön uloste koko air baltic.
Tämä riitti tätä älytöntä vääntöä. Pääsette kaikilla muilla yhtiöillä miljoona kertaa helpommalla.
Superala-arvoinen lafka.

I was travelling from Amsterdam to Tallinn with a plan to go to St. Petersburg by bus to attend a wedding. My luggage didn’t arrive and I had to stay in Tallinn overnight to wait for it since I’m not coming back. It didn’t arrive the next day either. They first sent me an email that it will be delivered at midnight, and they just suddenly sent an email that it will be delivered the next day. My wedding guest dress is in there and I had to buy a new one and some clothes. I had to change my bus ticket twice just to end up with no luggage. I had to stay 2 extra nights in Tallinn for nothing and pay for 2 hotels!!!! I can’t even submit a claim before the luggage arrives, and if I do I’ll probably get 20 euros. Thanks for nothing.

I was travelling to Tallin, via Amsterdam, from Glasgow for a four day city break in Tallin and then on to Riga.

On arrival at Tallin my hold baggage did not arrive.

I immediately went to the lost baggage counter and had a "Property Irregularity Report" completed.

I was told they would endevour to get my baggage to me as soon a possible, with no indication of when.

As it had not arrived the next morning I went to buy some essentials, a change of t-shirt, underwear and toiletries.

My first full day in Tallin was ruined.

Since returning from my break, I have pursued Air Baltic for compensation of my expenditure. They have offered me 20 Euro

I find this derisory and they quoted the Montreal Convention Rules and use this to state they are not responsible.

I have read the Rules and it states that they should provide proof that they carried out all necessary procedures to get my baggage to me. No proof is forthcoming.

My baggage did arrive on Tuesday the 6th , later in the day. The attached delivery not stated, Reason for loss - Bags(s)not made available by inbound carrier per local agreement !!!

I am still holding out for a full refund, and as it has taken so long a gesture of "goodwill" may temper my anger.

Music instrument unfriendly!

Worst experience ever at RIGA Airport - as a travelling musician. I was not allowed to bring my guitar as hand luggage, not allowed to carry it to the gate myself. ZERO flexibility from the staff at the airport. I got to pay 60 EUR extra and the guitar went as checked-in luggage.

The flight was only 40% booked, so there would have been tons of space for my guitar in the aircraft.

They say “we deliver, we care, we grow” in their slogan. Well … they could work on delivering service and caring for costumers …

My travel TO Riga, flying with KLM, went totally smooth.

Customer service always answer their phones quickly & have been very helpful on several occasions. 100% for customer service

I bought two round trip tickets. Turns out that when I did booking I accidentally bought a ticket from the final destination to the place of departure and other way around. I called customer service and asked if it is possible to swap the dates and unfortunately it was not possible. I ended up swapping return date for additional EUR 50 per ticket and I had to cancel my flight ticket to destination place. Now I have it book 2 one way tickets to the place of destination again. Eventually I have to pay EUR 100 fee of changing dates and buy new 2 new departure tickets for more than EUR 400+. Eventually I have to pay EUR 500+ for just technical issue what might be solved just swapping both dates for additional fee. It feels like Airbaltic care only about company and not the customers.

I purchased business class tickets to fly London Gatwick to Riga and back. Just shy of €1200. With an infant. There was no queue separated off for business class check in. So we had no choice but to stand in a queue or go around and cut in at the front of the queue.
When boarding started, they didn’t board business or priority first, they call all families and families with children forward. So again - you either stand with everybody in the queue or cut in.
At the plane we left the buggy at the designated spot but when we landed they didn’t have the buggy ready -we had to get it with the luggage. This was excruciating- travelling with an infant alone with hand luggage and no buggy. As the luggage was delayed and there were huge queues at passport checks I had my little one on my arms for an hour and half. Honestly air Baltic should be ashamed .
The cabin crew brought my 1.5 year old her business class meal - it was shop bought baby purée for 4+months . She is a toddler not a baby. I said not to bother(they didn’t allow me to choose kids meal for her) They brought my 3 course vegiterain asian meal - starter: three slices of cucumber, tomato and reddish. Main - rice on one side + fried red pepper and aubergine on the other, desert - three slices of orange, kiwi and strawberry. That is a joke not a “three course meal” .
When the plane was prepared for landing , I put the seatbelt on and for my little one. But the table next to me with glass full of wine, bottle of wine and glass bottle of juice were never cleared . I realised the crew have already sat down and we were going down - I had to hold everything down during landing on the table so it all didn’t go flying all over us and the cabin.
Absolute joke . I was absolutely exhausted and tired by the time I got out of the airport .

Lovely new planes, easy to book, cheap, e mail communications were prompt.
I required assistance and that was easy to book abs reliable.
From a constant world traveller with British Airways, I was very impressed!

As mentioned by everybody else, avoid at all costs, especially regarding gift vouchers.
The original ticket was purchased on 27/04/2020 Due to coronavirus crises, the flight was canceled and, out of goodwill and to support the harshly affected airline/travel industry, I have chosen to receive my refund as a gift voucher instead of a full refund on my credit card.
Now, due to the same issue, I am unable to use the ticket I purchased using said voucher and is very disappointing to see that the company not only refuses to refund my ticket but also would only refund the incredibly low amount (airport taxes of 7 Euros) in a gift card.

It's clear now that I should have chosen a full refund at the first time as it's definitely an airline not to be dealt with anymore.

Can I give zero stars? Because this is the worst experience I had with an airline. Don't fall in the trap of gift cards! Don't ever be curious and click on the button! They cancelled the flight and they punish you for their mistake by making all the other flights more expensive! Terrible.

Had a flight booked and after the second lockdown and this airline didn't do absolutely anything , we called them to ask whats going on and what are our options, if we can move the flight or get voucher for another flight after lockdown. They told us they cannot do anything because the flight is not cancelled and only thing they can give us is 20€ back ...after a 20min call because first I was told that we can get vouchers for another flight which I happily accepted but then she had to recount something and told me she cannot give me voucher anymore ....
I had the impression that this was a respectable airline BUT not anymore , never had such a disappointing airline experience even with the cheapest airlines (even wizz and Ryanair now look good compared to this scam airline )
Wouldn't recommend dealing with them for any reason, total lost of time and resources.Very disappointed.
Avoid this company at all costs !

Have no idea how business like that is still functioning with them scaring away the few customers they got left...
Total disappointment and disgrace !