ACH Avaliações 198

Have had my aircraft floor cleaner for ten days now and I wish I had had it longer. It’s a great machine, quiet, quick to set up, simple to use and has left my floors, all vinyl, sparkling. As a person with chronic illness it’s given me more than just clean floors though, it’s given me a way to maintain my independence by enabling me to keep my home clean without causing me pain, difficulties or requiring the assistance of others.
It took a few tries to get used to its power/weight but for most physically able I’d say it’s very lightweight to manoeuvre.
Aside from the product though the reason for giving it five stars is also for the customer care I received. A website issue with my address caused a problem with placing an order but the owner was quick to reply to my emails, incredibly helpful at trying to find the solution and very generous with his time and care in helping create the order. My machine was with me within a couple of days and all the tips I was given meant it was ready to go with clear and simple instructions.
If you are looking for a machine to give you peace of mind, clean floors, is easy to use, store and care for with a customer service that means any issue will be dealt with then look no further than the aircraft

I have tried several hard floor cleaners in the past but often find they leave streaks or marks. Invariably, I end up on my hands and knees cleaning off and polishing the imperfections. Not so – my new PowerGlide. Just fill up, switch on and off I go. In the blink of an eye, I have a beautiful sparkling floor with virtually no effort. In my view, it is the best hard floor cleaner on the planet – bar none. I give PowerGlide 10/10 and recommend it to everyone

Great company, great product . Excellent customer service very efficient I would highly recommend

I love my AirCraft mop - in fact I had quite a panic when it broke as with 2 small children and pets, I have become rather reliant on it.
After emailing the company and detailing the problem (which was a small plastic part that has snapped) they diagnosed the problem and asked me to return the broken part.
It was returned fully working within a few days - with no additional charge for the repair. Excellent product and customer service.

I purchased an Aircraft PowerGlide floor cleaner after seeing it feature in an online video and I am so pleased I did. It is quick and easy to use and takes the effort out of cleaning large area’s. It does it in a fraction of the time in comparison to other methods. The thing I like the most is that it doesn’t leave your floor really wet or with smears.

After having an issue with the battery I received excellent customer service from this company.

Very prompt reply online and problems sorted out immediately with no fuss.
Very pleasant emails and could not do enough for me.
A very satisfied customer.

Excellent product which glides effortlessly over the floor making a tedious cleaning job even enjoyable - this product is highly recommended - John

Great experience with air craft, bought a mop that after few months had a battery fault , they replied within an hour of emailing and sent a new battery out that day, still had issues so sent a brand new mop to me so I had no more issues. Excellent service and the best mop I’ve ever had too. Would recommend both for the products and the customer service , 5 star review , would give more if could.

Both my brother and I have purchased an Aircraft Power Glide floor cleaner. We both have new houses and amtico flooring. This unit is a fabulous item for cleaning tiled floors. So much better than a mop and bucket. The floors dry quicker and the task is that much easier.
I had to contact Aircraft to find out a resolution to a problem. They were fantastic in their response. Fortunately I read the instruction book again and resolved it myself.
Can only recommend the product and customer care

Thank you

Pete Cartwright

I have over the years bought every cleaning machine possible to help with the cleaning and polishing of tiles floors in all kinds of rooms from a pool area to kitchen/bathrooms with different types of tiles but none in any way surpasses the Aircraft glide machine. It is truly magnificent. A pleasure to use and the ease of the gliding action is so simple... air glides along the floor!! I cannot recommend this machine highly enough and if you don't own one already, then you REALLY should.
Their customer service is exemplary and their attitude towards clients is a breath of fresh air!
Well done to you and thank you
GP

Recently bought a power glide cleaner which is an excellent floor cleaner. I unfortunately had a problem with the battery. I emailed customer service and received a response almost immediately. Problem dealt with without hesitation. The customer service is impeccable. 100% recommended this product and service.

I bought a PowerGlide from Lakeland which had small problem. Rather than going back to Lakeland I contacted AirCraft directly for some advice. They replied immediately & couldn't have been more helpful. They went above & beyond to resolve the issue. I'm seriously impressed with their customer service.

The PowerGlide itself is a great bit of equipment!

I purchased an Aicraft Pilot vacuum in 2017. Less than 6 months after having it, it had to be returned for repairs. This was of no issue and dealt with quickly. However, just 5 months later, before having owned the vacuum for a full 12 months, it again malfunctioned, it had a faulty wheel that prevented it from going anywhere.

During this time it took over 6 weeks to get the problem sorted. The customer service was basically non existent. They rarely replied to my emails. Eventually they offered to repair it but after taking it, it took over 2 weeks to return the vacuum to me and again, there was no contact or information from them regarding the status of repair.

Now, just 12 months later the vacuum is again, broken, with the same problem. Again, I contacted Aircraft and received one reply saying that they would be in touch. That was over two weeks ago. I have heard nothing.

Although the vacuum is good when it works, it’s not worth the hassle when it is broken. Terrible customer service.