Air Dolomiti Avaliações 

Absolute criminal behaviour:
1) They lost my luggage, after which i submitted a lost baggage claim at the airport upon arrival. 5 days later they still have yet to contact me, or answer the dozens of calls and emails I have made daily over the past 5 days.
2) Our flight to Munich left an hour late from Montreal, after which my wife, infant daughter, and I just made it to the gate at the start of boarding. My parents were sitting further back on the flight from Montreal, so they arrived at the gate 15 minutes later. This was still 15 minutes before the scheduled takeoff time, and the bus from the gate to airplane was still waiting at the gate. Despite this, the gate agent denied my elderly parents (in their 80s) boarding, forcing them to be rerouted with 2 more flights (instead of 1) and 8 more hours of travel after we had already been travelling for 20 hours. (In addition, our plane to Genoa left 25 minutes late as they spent the time removing my parents' luggage from the plane rather than allowing them to board during those 40 minutes.) We then had to arrange a 2nd taxi for my parents from Genoa to Chiavari that evening.

Volo da anni ….. questa compagnia non e’ affidabile. Veramente sconsigliatissima!! Piu’ di 2 ore di ritardo… nessuna assistenza nessuna informazioni per il volo in coincidenza che abbiamo rischiato di perdere

Evitare!

Stesso volo VERONA-MONACO. Stessa cancellazione del volo di ritorno. Stessa situazione.
Due trattamenti completamente diversi.
Io e una collega viaggiamo insieme con Air Dolomiti
Il volo di rientro viene cancellato a poche ore dall’arrivo a destinazione.
Fin qui può succedere.
Quello che invece lascia perplessi è il dopo.
A parità di prenotazione, tratta e disservizio:
- a una viene riconosciuto il rimborso,
- all’altra no.
Quanta poca credibilità

Very poor experience. Had issues on a flight home and raised the issue with the airline. I got one response asking me to repeat everything that I had put into the complaint form. Then they proceed to ignore emails and not respond. I will be contacting my bank to get the payments owed.

You can tell
They are a new inexperienced airline who are lacking the basics any airline should have. Even Ryanair have better customer service than these

Nun muss auch mal wieder eine positive Geschichte berichtet werden... Flugverspätung von Florenz nach Frankfurt, dort keine Weiterbeförderung da Nachtflugverbot - betroffen 4 Personen. Übernachtung wurde von Lufthansa organisiert, auf nächsten Morgen umgebucht. Habe an Air Dolomiti geschrieben, und relativ schnell ne Antwort bekommen, dann aber nichts mehr. Habe euflight involviert - die haben den Fall aber abgelehnt. Und dann habe ich einfach alle paar Tage an Air Dolomiti geschrieben - und voila, heute, 1 Monat nach Flug kam die Zusage für 250 Euro pro Person plus Auslagen (Essen und Parken). Es geht also mit etwas Hartnäckigkeit ohne Anwalt und co.

Flug wurde gestrichen und ein Tag später urchgefühlt dazu die Ersattung der Mehrkosten und Hotel wird bis heute ignoriert. Ich finde es sehr anmaßend auf Schreiben und Anfragen grundlegend garnicht zu antworten.
das verhalten zeigt die geschäftspolitik von diesen extrem schlecht organisierten Unternehmen.

I don't think the pilots have their license.
I flew from Geneva to Munich in 2023. It was my first and last flight with AirDolomiti. Worst take off and landing. The journey was terrifying that I had to grab the hand of the passenger next to me - we are both experienced travellers over 35 and promised to never take any flight with AD, if we would have made it to stay alive!

Our flight with Cathy Pacific had a delay. So they rebooked our flight with Air Dolomiti.
Our luggage is heavily damaged. 1 wheel is broken of and the complete back (of a hard luggage) is completely broken.
We submitted a damage file but still after one month we didn't hear anything. We sended already two mails for some clarification of the taken actions but no reply. Now I tried with there online chat with no result yet.... see the communication hereunder

*beginning of conversation

We are online – How can we assist you?
To chat with an agent, click the following key
Connecting. Please be patient
How can we help you?
Hello

We submitted a time ago a report of a damaged luggage but didn't received anything back

If you have the reference number of the claim we can send an internal reminder to the colleagues

I have number: 2********S and number 2********S

perfect, thank you

can you send me some kind of confirmation to *********@*****.com

this is an internal procedure

so again... I do not have any confirmation of an action from your side...

the colleagues will reply to you as soon as possible

For now I can talk to a stranger on the streets and the result is the same

The reference numbers are the proof of the correct registration of your claims

Can be. But how can I see the progress? It can stay a perfect registration for years

as soon as the colleagues have reviewed your case, they will reply to you

To summarize... we can only hope that they will respond. How much time should I gif them to respond?

It could take up to one month or more, we do not have the exact waiting time

To be honoust... that seems not fair. We are already waiting for about one month.. the 10 of november was our 1st report

The internal reminder has been sent

*end of conversation

Die deutsche Sprache von pilot und Crew lässt sehr zu wünschen übrig! Nicht pünktlich. Habe mich beim borden verletzt/auf Treppe gestürzt: hat keinen interessiert, musste erst bei flugbegleiterin fragen. Die kam dann mit nem Pflaster, für eine Wunde wie mein Ellenbogen.... Info zum kostenlosen einchecken von Gepäck erhielt ich als ich bereits durch die Kontrolle war ...(da ich Flüssigkeiten dabei hatte wurde mir der check in unter Zahlung von 60 Pfund vorgeschlagen

I forbindelse med flyrejse for 2 mdr. siden, var forsinkelsen 1 døgn. Anmeldte forsinkelsen straks efter hjemkomst. Air Dolimiti har bekræftet anmeldelsen, men har ikke reageret på 2 rykkere som jeg har sendt.

J'ai introduit une réclamation le 1 octobre, sous la référence T25929111S , nous sommes le 1! novembre et je n'ai aucun retour... Je n'ai pas pu prendre une correspondance à cause d'un retard... Aucune indemnité proposée et aucun remboursement des frais supplémentaires... Aucun respect du client.

Was können sie nicht?
Genau Pünktlichkeit.
Was ist besser Flügen wichtig?
Pünktlichkeit.
Tschüss Anschlussflug.
Danke für nichts

It's been 1.5 months since my flight, yet no luggage. I bought a ticket with lufthansa, Cape Town to Graz, I sent them a picture of my suitcase, yet they sent me a baggage claims form, I do want my luggage, not file a claim. They sent me a form to list my items. Apparently they need it to find my suitcase. It's been a to and fro email saga... they are the worse...!!!

Man bucht Business und es wird nicht mal darauf geschaut wie die Leute dran genommen werden , diese Fluggesellschaft ist nicht zu empfehlen

Volo Torino Francoforte cancellato mezz'ora prima dell'orario di partenza. Ore di coda per venire riprenotati lungo una tratta diversa, lunghissima attesa prima di venire portati in hotel. Il giorno dopo viaggio allucinante con uno scalo di 12 ore a Istambul e 6 ore a Cape Town. Arrivati a destinazione con 34 ore di ritardo! Dopo quasi due mesi nessuna risposta alle mie richieste di rimborso

Pessima esperienza. Un delirio. Volo cancellato da Pisa per Francoforte, persa la coi coincidenza per Reykjavík, volo riprogrammato per il giorno dopo all’alba, con una coincidenza a Zurigo di 7 ore - oltre 24 ore per arrivare a destinazione. Attesa al desk 2h, attesa del transfer su altro aereoporto 3 ore - un’unica assistente a riorganizzare i trasferimenti di un aereo intero. Appena 2h in albergo. Assolutamente negativo. Evitare questa compagnia.

Trotz gültiger bordkarte auf warteliste gesetzt. Mitarbeiter zuckt nur mit der Schulter. Nie wieder air dolomiti

Volo cancellato. Attesa al call center di 2H e 53minuti, dopodichè hanno chiuso la chiamata senza rispondere. Oltre ad essere sempre in ritardo, in caso di problemi non è possibile contattali. NON VOLATE CON LORO

I will never book Air Dolomiti again. Had a terrible experience with them a few years ago flying from Florence to Munich. They lost our luggage, didn’t tell us the luggage was lost so we waited at baggage claim for over an hour. It was horrible. Gave them another shot because we are flying from Munich to Venice. And they canceled our flight two hours before! Rescheduled us for way later in the evening. Two terrible experiences. Avoid at all costs. Check Lufthansa bookings to make sure it isn’t operated by air dolomiti.

Hin und Rückflug Frankfurt-Pula-Frankfurt jeweils über 1h Verspätung, da kann ich auch gleich mit der Bahn fahren