The Umarex Notos was delivered as ordered. Communication could have been a bit more timely, but I would definitely order from them again
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Veja o que dizem as avaliações
Not only easy to use your site but I was contacted about and order that was in question . Very good customer service without even requesting.
It was just something, I guess intuition, that made me trust this company. Let's just say the majority of the time when I listen, I'm always satisfied. This is one of those times. Gr wt service and ve... Ver mais
A empresa respondeu
I initially made a mistake when placing an order with Airgun Tactical and was concerned that I would just have to accept the loss and order again. NO ! I looked up their phone number on their webs... Ver mais
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Detalhes da empresa
Escrito pela empresa
AirGun Tactical loves airguns as much as you do! Understanding and recognizing the joy and experiences airgun sporting can bring is extremely important to what we do. When happiness is at the core of what we do, we ensure that our airguns and products deliver that same level of happiness to you! Whether you're a casual backyard plinker or a seasoned hunter, we cater to all enthusiasts with a range of airguns to suit your needs. Our knowledge of our products is comprehensive, backed by an exceptional service to support you in your airgun journey. We empower individuals with the necessary tools to hunt and provide food for their families creating a fulfilling lifestyle within the sport of airgun hunting. AirGun Tactical serves as your ultimate source for all tactical airgun requirements. From precision tactical airguns to powerful big bore hunting and survival defense gear, encompassing SHTF, preparedness, end of world scenarios, home Invasion, and apocalyptic needs, we have you covered. Offering both lethal and non-lethal options, our website conveniently lists the F.P.E. (Foot Pounds Energy) for all airgun rifles and pistols, ensuring transparency and informed choices for our customers. Beyond premium semi-automatic and fully-automatic airguns, we proudly stock some of the most powerful airguns available worldwide. Every item showcased on our website is carefully vetted and endorsed by us, eliminating the hassle of sifting through countless products. We've curated our selection so that you can easily find precisely what you need without being overwhelmed by unnecessary choices. Understanding the importance of privacy and reliability in online shopping, we prioritize your security and privacy. Shop with confidence at AirGun Tactical, knowing that your safety is our top priority, allowing you to focus solely on finding the perfect airgun for your needs.
Informações de contato
211 East Ave G #305, 76065, Midlothian, Estados Unidos
- 469-596-6496
- support@airguntactical.com
- airguntactical.com
4,3
Excelente
149 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Umarex Notos was delivered as…
The Umarex Notos was delivered as ordered. Communication could have been a bit more timely, but I would definitely order from them again
31 de março de 2026
Excellent service!!
1 de abril de 2026
Not only easy to use your site but I…
Not only easy to use your site but I was contacted about and order that was in question . Very good customer service without even requesting.
31 de março de 2026
Resposta de AirGun Tactical
Thank you for the kind words — we’re glad you had a positive experience! We look forward to serving you again soon.
Everything went great until I opened it
Everything went great until I opened my moderator. After getting written confirmation via email from the AirGun Tactical Support/Sales team that the moderator I selected would get the threads on my gun I placed an order for the product. It was delivered and due to work overseas I was not able to open it for use until a couple months later. Upon opening I discovered the threads were not the correct size. I contacted AirGun Tactical for an exchange. They told me it was too far after the purchase date and there was nothing they could do. Then they said they would make an exception if I paid for shipping. Then when they gave me the return steps that added in that I would need to pay a 30% restocking fee.
For a “reputable” company who made an honest mistake I would have expected them to make an effort to correct it without the hoops and cost. Very disappointing, I wish I could just do an exchange for the correct size..
20 de março de 2026
Avaliação não solicitada
Resposta de AirGun Tactical
Austin, we’re happy to accept your return for a full refund and will waive all fees, as this was an honest mistake. The moderator you received is for a higher-caliber version of your rifle, which is why it doesn’t fit.
Normally, we have time limits for returns after delivery, but in your case we made an exception. We understand you’d prefer the correct model; however, the manufacturer is currently out of stock and it’s on backorder, so we’ll refund you instead.
The email you received was our standard return template and didn’t reflect the specifics of our conversation.
Please follow the return instructions.
Thank you!
Great company.
It was just something, I guess intuition, that made me trust this company. Let's just say the majority of the time when I listen, I'm always satisfied. This is one of those times. Gr wt service and very dependable.
31 de março de 2026
Resposta de AirGun Tactical
Thank you for trusting us and for the review. We’re really glad your intuition led you our way and that you’re satisfied with our service and reliability. We appreciate you and look forward to helping you again in the future.
Good service
Good service, the slim Jim is a nice surprise in the package. My only small complaint would be it took 5 days for my order to ship out after i placed the order. But overall good service
30 de março de 2026
Resposta de AirGun Tactical
Thank you for the review and we’re glad you liked the Slim Jim surprise in your package! We appreciate your patience with the processing time, please keep in mind orders that come in over the weekend tend to get a little backedup with processing, however we will keep working to ship orders out as fast as possible. We’re happy you’re satisfied with the service. Thanks again!
Airgun Tactical goes the extra mile to please customers.
I initially made a mistake when placing an order with Airgun Tactical and was concerned that I would just have to accept the loss and order again. NO !
I looked up their phone number on their website and called. In very short order they looked up my order and corrected my mistake, sending me what I wanted, not what I mistakenly ordered. They were kind and threw in an extended fill female Foster fitting as, unbeknownst to me, this add on required it.
So in contacting Airgun Tactical , not only did I get what I intended, I also got an adapter free which I was unaware I needed and they just gave it to me.
Exceptional service in my book.
5 de fevereiro de 2026
Resposta de AirGun Tactical
Thank you for such a detailed and kind review. We’re really glad you reached out so we could fix the order and make sure you received exactly what you wanted. Catching that you’d need the extended fill Foster fitting and being able to include it for you was our pleasure. We appreciate your trust and look forward to helping you again.
Shipping was a little high
Shipping was a little high, but great service and product
2 de março de 2026
Resposta de AirGun Tactical
Thank you for your feedback! We’re glad you’re happy with the service and product. We understand shipping costs can feel high at times and we’re always reviewing carriers and rates to keep them as reasonable as possible.
All accessories were installed upon…
All accessories were installed upon arrival. When I inquired about a back ordered item I was told should be in the shop in 3 more days and will ship by end of week. That was 100% accurate. Great people to work with.
3 de março de 2026
Resposta de AirGun Tactical
Thank you for the great review! We’re glad everything arrived fully installed and that our update on the back-ordered item was accurate. We appreciate your trust and look forward to working with you again.
Taxes On Merchadise
Tax. The tax is outrageous. I usually don't get charged for tax if ordering from out state.If I do get charged I'm good with that, which is 4.712% in Hawaii. Did not review complete order before placing order. Also, shipping packaging could have been better. Item arrived in good condition, but merchandise container was kinda beaten up.
Other than that, order received as described, and arrived in a timely manner.
2 de março de 2026
Resposta de AirGun Tactical
Thank you for your feedback and for noting that your order arrived as described and on time.
Regarding tax: we charge sales tax in accordance with Texas state sales tax regulations. Many states (including Hawaii) now require out‑of‑state online sellers to collect tax once certain thresholds are met, so the rate you see is based on those rules rather than something we set arbitrarily.
On the packaging: we do our best to pack items securely, but we don’t control how carriers handle packages in transit. The product arrived in good condition, but we understand it’s frustrating to see a beaten‑up container. We’ll review your comments with our shipping team to see where we can improve padding and protection.
Thank you again for your order and for taking the time to leave a review.
Pre-order is something new me
Pre-order is something new me. It first happened when I started getting into airguns. AirGun tactical does shipping right. Haven't used my GK 1 yet. Looks great!
3 de março de 2026
Resposta de AirGun Tactical
Thank you for the 5-star review and for giving pre‑ordering with us a try! We’re glad your GK1 arrived smoothly and that you’re happy with how it looks. When you get a chance to shoot it, we’d love to hear what you think.
Received in a timely manner.product was…
Received in a timely manner.product was as it should be.
2 de março de 2026
Resposta de AirGun Tactical
Thank you for your review! We’re glad your order arrived in a timely manner and that the product met your expectations. If you need anything else, we’re here to help.
Less than one star
Less than one star. Read all the one star reviews on this company. Like dealing with the feds on purchasing an air gun. After making many attempts to get the verification process to go through and multiple calls to no avail I ask for a refund. They respond by saying they are canceling not refunding in all caps, due to me refusing to verify the order. Also putting me on a do not sell to list.
10 de março de 2026
Avaliação não solicitada
Resposta de AirGun Tactical
Unfortunately, we can’t please everyone, and in this case we had to follow our fraud‑prevention policies. The order was placed using one person’s name and billing address, but requested to be shipped to a different name and address. In situations like this, we are required to verify that the actual cardholder authorized the transaction.
The customer declined to complete our ID verification and then requested a refund. We explained that there was no completed charge to refund — only a temporary authorization hold — and that we would void the authorization and cancel the order. The customer ultimately received 100% of their funds back when the hold was released.
Because this transaction was flagged by our system as potentially fraudulent and the customer refused verification, we will not allow further purchases under those mixed names/addresses. Our verification policy is in place to protect both cardholders and our business.
you where honest
4 de março de 2026
Resposta de AirGun Tactical
Thank you — we appreciate your trust and glad we could be honest and helpful. If you need anything else, please reach out.
Great Launcher, One Problem, Poor Customer Service
The launcher is in almost every way fantastic. I do truly love the design, especially the power.
My negative notes are with regard to the 3-1 quick change assembly for the CO2 canister. I reported that I was having to press much harder than the instructions and the videos available suggest and that the puncture is weak, when I manage to make it happen. I wrote to AGT and was referred to MCS, where I was treated, I feel, somewhat dismissively despite bending over backwards to be courteous and even complimentary myself. The point is, the assumption was made that I was "being to gentle." Maybe that's true but it is a poor assumption. All I wanted was to be shipped a replacement assembly (the quick change cap, the whole 3-1) or if necessary I would even buy it if the warranty won't be honored. But I received no further responses from AGT and don't even want to try with MCS at this point.
3 de março de 2026
Resposta de AirGun Tactical
Thanks for the detailed feedback — we’re glad you love the launcher and its power, and we’re truly sorry for the poor experience with MCS support. Please forward us your email correspondence from MCS so we can try and step in to help navigate the manufacturers warranty.
Customer service is second to none…
The customer service is second to none and so is the quality of the products he sells.
2 de março de 2026
Resposta de AirGun Tactical
Thank you — we really appreciate your kind words. We're glad you’re happy with our customer service and product quality.
Thanks for your support!
Quick to return a item i didn't need…
Quick to return a item i didn't need after all.
2 de março de 2026
Resposta de AirGun Tactical
Thanks for the review — glad the return was quick and easy. If you need anything else or have questions, contact us anytime!
My husband loves the pistelle .68 it's…
My husband loves the pistelle .68 it's a very well made air pistol and shots amazing. He's already looking at other air pistols. Keep up the amazing job..!!! Thanks again ..
5 de fevereiro de 2026
Resposta de AirGun Tactical
Thank you — we’re thrilled your husband loves the Pistelle .68! Glad it’s performing well, and we’re honored he’s already looking at other models. If you need recommendations or help with future purchases, please let us know.
Fast shipping and easy to work with
6 de fevereiro de 2026
Resposta de AirGun Tactical
Thanks for the review! Glad shipping was fast and we made things easy — reach out if you need anything else.
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