AirRide  Avaliações 

Kit was purchased with promises of 6 weeks delivery. 12 weeks later the kit did eventually arrive with no comms in between.

Kit was supplied with the wrong brackets, contact was attempted via phone and email however no response till a week later when an out of office appeared. A week after the out of office expired (4 weeks since the wrong brackets were supplied) a response was made. By that point the vehicle had been on the ramp for too long and alternative brackets had to be purchased - £250.

Kit now installed - the reservoir supplied needs filled 3 times to inflate the bags. New air tank purchased - another £500.

The compressor supplied is also vastly underspecced and is louder than the engine on my 20 year old defender. A competing air bag firm pointed me in the right direction, now fitting 2 larger compressors which run 15db quieter, a huge difference. Another £500.

Airride controller is specced with the wrong lines, as confirmed by the US manufacturer. This means a slow inflate and deflate. I’ll need to rerun the lines and hope that adapters solve the issue. If not it’s a new controller. Running new lines will be around £200. If it’s a new controller that’ll be another £1,500. Really hope it doesn’t come to that.

Still no response from Airride. Asked for a partial refund due to the wrong brackets but no joy. I’ve contacted the supplier of the air suspension controller and the air bag company so they’re aware of the company they’re dealing with.

Another thing to be aware of is they seem to be in a habit of creating new companies. As you’re asked to transfer via bank transfer you could be in a fair bit of trouble if they fold the company again and haven’t supplied your kit.

All in all it’s made one of the modifications I was most excited for a right hassle start to finish. These don’t come cheap, would recommend really having a think about whether to use this firm.

Can’t fault the speed of service,only?is high posting cost
Making item expensive

service was very professional. Now have to fit the system

very fast delivery

I ordered what is termed a Load Support Kit for a Nissan NV200 and received with no problems except that one of the air connections was missing but after battling to contact them as they were all away I then was sent the missing part. However when I installed the kit to my vehicle it felt like I was driving on solid rubber blocks and the whole vehicle was shaking when going over the small stones in the road or any small bump. It was totally undriveable no matter how high or low the inflation pressure was set to. So I immediately removed the kit after it having only been on my vehicle for less than 30 minutes and driven less that 300 yards as the ride comfort was terrible. Ithe contacted the company and explained my predicament and requested that I return the kit as it was not fit for purpose. Well I received a very rude email stating that they had correctly supplied the kit that I had ordered and it was my fault that I had ordered a Kit that was only meant to be used for vehicles that are at full load all of the time. Well nowhere on their web site does it state this is only for use on a fully loaded vehicle but it does state that it improves ride quality, stability, handling and reduces roll. Well these statements are all incorrect because as I said it is like driving on a solid block of rubber without any suspension at all! As for me being able to return the kit that was still brand new this was completely rejected as I had installed the kit. irrespective of me explaining that it only been on for a very short duration they made the accusations that the kit was now scratched and damaged and that they had no use for it and refused offering me any compensation whatsoever. They then insulted my intelligence by saying that i did not know the difference between a motorhome and a campervan. This is the worst customer service that I have received and DO NOT recommend anyone to make use of this company as they simply do not care for their customers and insult them as well.

Excellent product good service helpful staff

Great service very helpful will use again

Great customer service, kept me update on when they received the bags and when the had be shipped to myself

Some of the best after sales service I've ever had

Very helpful people. Swapped misordered parts promptly and without any fuss.

For some reason I didn’t receive a confirmation email ( it later turned up in spam) but I contacted AirRide to confirm purchase and possible delivery, very prompt and friendly reply, received the air bag next morning, fitted the same day perfect, brilliant service

Extremely helpful from start to finish. We needed an emergency part for our motorhome whilst on holiday. Kristine sorted the part out and sent it to site reception. We can now travel home safely. Highly recommend 😄

Ignoring all messages
Description is very misleading
Not helpful at all
What a waste of money!!

The bespoke product and personalized service provided by Airride was second to none and have ensured that we now have a smooth ride in our converted Doblo. The only thing that was a bit of a let down was not having the ability to track our parcel, as it meant we missed the delivery of the airbag suspension and then had to organise a new delivery slot which meant delaying have the product fitted. Other than that I would whole heartedly recommend using Air Ride for any suspension system.

Had rear air suspension fitted on my Motorhome. Airide did a fantastic job, everything works and looks great. Would highly recommend using them, very professional.

Very helpful staff.... Didn't have exactly what I wanted but I now have a better solution ... very happy

Simple and effective. Thanks.

Have been very helpful trying to tell me how to fit the airbag i ordered