Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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Veja o que dizem as avaliações
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful Americ... Ver mais
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% wh... Ver mais
A empresa respondeu
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Air Sanctuary
Escrito pela empresa
Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.
Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.
We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.
Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Informações de contato
1621 Central Avenue, 82001, Cheyenne, Estados Unidos
- (844) 247-7262
- info@airsanctuary.com
- airsanctuary.com
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great price & customer service
great price & customer service, personal email follow-up with additional discount for future purchase was much appreciated
Communication was excellent
Communication was excellent. Shipping was prompt. Dehumidifier is exactly as advertised and works perfectly. Holds humidity in our basement at a preset 45%.
Would recommend this company and Alorair products.
Great customer service
Great customer service. Air Sanctuary reached out for an out of stock item in my order and offered an open box replacement at a lower price. I’m getting my order on time and saving money in the process. Thanks!
Outstanding customer service.
The Best shopping experience
Air Sanctuary customer service is great. not only help you save money .They understand what do you need and help you to get the best option . Thank you so much !!!
fast response
Alley has been great to work with very…
Alley has been great to work with very responsive and helpful
In reference to the review I left
In reference to the review I left, I have to take it back. There were a comedy of errors, miscommunications, phone system issues, etc. Air Sanctuary in fact did respond to and handled my issues. Again, after some confusion and manufacturer logistics problems, the Mr Cool system is working fine for hopefully many years to come!
Little confusion, but all was well
Received package in good shape. Did not receive item was shipped email. Since the item was shipped from manufacture and not vendor, there was some confusion whether I had received it. the service who is picking up my mail did not recognize the name I gave them, so they did not know the package delivered. after an email to the vendor, The package was identified in my mail. Thank you for your assistance.
Air sanctuary did exactly what they…
Air sanctuary did exactly what they said. Reasonable rates. Fast shipping. A flawless exchange. Highly recommend using air sanctuary for your air scrubber and filter needs.

Resposta da Air Sanctuary

Resposta da Air Sanctuary
Paid attention to detail
Company contacted me to make sure I had enough communication cable for my application because I had ordered extra hose length. Very professional and very satisfied they were looking out for me! Thank you!

Resposta da Air Sanctuary
Website said 2-5 business day waiting…
Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.

Resposta da Air Sanctuary
Assisted with ordering my mini splits…
Assisted with ordering my mini splits system very professional website user friendly

Resposta da Air Sanctuary
Good place to buy.
I ordered my DIY Mr Cool mini split and hanging bracket from air sanctuary. The mini split came in a relatively short period of time, but there was a unusual delay on the bracket. Being in touch with air sanctuary, they looked into the problem and did their best to correct it. I feel their solution was very fair in getting it all solved. I was pleased, and would do business again with these people

Resposta da Air Sanctuary
Excellent service
Excellent service. I am very satisfied and impressed with my purchase from Air Sanctuary. Friendly staff that go above and beyond.

Resposta da Air Sanctuary
Customer service was excellent great to…
Customer service was excellent great to deal with highly recommend

Resposta da Air Sanctuary
So far so good
So far so good. Customer service was helpful and quick to respond.

Resposta da Air Sanctuary
Not trust wordy
Not trust wordy . I booked an in stock furnace, they take the payment . A week later they asked extra 200 buxs for the same unit. Not a way to do business

Resposta da Air Sanctuary
Excellent customer service
Excellent customer service! Real people actually respond back to you in a timely manner instead of robots. Thank you!

Resposta da Air Sanctuary
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