AJVOYAGE Avaliações 

567
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I returned my boots because they’re terrible quality and you have refused to give me a refund as your tracking number doesn’t work!! Scam!! Even Instagram sent me a message asking if I thought you we... Ver mais

Avaliado com 5 de um total de 5 estrelas

The boots are absolutely amazing I love them I wear them with everything they’re my new favourite pair of shoes! The quality is 10/10 don’t loose shape they feel amazing be defiantly buying from AJ ag... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very disappointed with customer service I ordered the wrong size (my mistake) but emailed them as soon as the confirmation email came through. Emailed again the same day to say that I had made... Ver mais

Avaliado com 5 de um total de 5 estrelas

On my second order of boots as the first were so comfy even though they were a lot higher than I normally wear. Returns were simple, and even though the return cost was taken from my refund, I was re... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina

Escrito pela empresa

Free Uk delivery over £50 - Easy returns - worldwide delivery


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

567 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(567)

22 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Perfect boots

Perfect boots I love them and so does everyone else, everyone asks where I got my boots from. They are exactly how they were advertised, I will be buying more. They fit amazing, very true to size. They came quickly considering all postal strikes. Customer service is on point very friendly and kept me up to date with my order. Recommended Ajvoyage to all friends and family.

30 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid smelly boots and zero customer…

Avoid smelly boots and zero customer service!
You can't call them and sending contact message means never get a reply.
Bought a pair of boots for £45 and paid £5 for delivery, when they arrived, they were so smelly it was impossible to wear them. Smell of glue or plastic? My whole room smelt after I opened the box.

I contacted them straight away to say I will return them, added note to return box and asked not to be charged for return. I have not heard anything back for more than a week and got refund email saying they are charging me £6 for return!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

18 de novembro de 2022
Avaliação não solicitada
logotipo da AJVOYAGE

Resposta da AJVOYAGE

Hey Katarzyna,

our customer service team respond promptly to customer emails, I can see you emailed at 8.14am this morning and we responded at 9.07am. Each email received since was replied to within 15 minutes. We do not refund outgoing postage costs as this has been paid to get the item to you, and as next day was selected this cost is £4.99, as you used our returns label to return the item to us Royal Mail charge £1.99 for the use of this service which is deducted from the total refund, unfortunately at this time we do not offer free returns.

Our returns department has inspected the pair of boots you have returned to us and do not deem these to be faulty, newly manufactured footwear can have a smell when first opened however once they are taken out of the box this quickly subsides.

We however have taken your comments on board and If there is anything further we can assist with please don’t hesitate to get in touch, thank you

Avaliado com 1 de um total de 5 estrelas

Returned a pair of boots and they said…

Returned a pair of boots and they said the item had been worn when they had never left the house I tried them on in my bedroom for 1 minute disgusting company will never use them again complete con

23 de novembro de 2022
Avaliação não solicitada
logotipo da AJVOYAGE

Resposta da AJVOYAGE

Hey Molly, the pair of boots we received back from yourself today have mud/make up marks and scuffs on the soles, which can be seen on the images we have sent to you via email.

Our returns policy states that items must be returned in the same condition that they were sent in and be fit for resale, if the item shows signs of wear we are not able to accept a return, even if the item was only worn for a few minutes.

It is important to take extra care when trying on items to avoid causing any damage or wear to the soles, we're sorry this is not the outcome you were expecting however it is important that we maintain a high level of quality control and we would be unable to send these boots out to another customer now that they are in this condition, thank you x

Avaliado com 5 de um total de 5 estrelas

Happy with quality of products

I have purchased two pairs of sandles and two pairs of boots and have always been happy with the quality of the product, delivery and communication

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Already seen my next purchase

I have purchased 3 pairs of sandals and 1 pair of boots and I am so pleased with them. They are stylish and so on trend, they are so comfortable the sandals are like walking on clouds. I would highly recommend. They also have a quick delivery time so no long wait when wanting to wear your new purchase

13 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

FABULOUS BOOTS

From ordering, to arriving so easy i clan not fault! And when my boots arrived WOW they are gorgeous, so comfy! The material is fab, I honestly couldn't not fault them in the slightest I'm 100% going to be a returning customer I love the stock they have and to now have revived mine and there stunning I'm just so so happy, also customer service also fab can not fault and will not fault, brilliant experience from start to finish and once again, AMAZING QUALITY! and stunning to look at I think my next purchase will literally be today after receiving my first ever pair of boots from aj voyage, there fabulous there's not much more to say, I love love LOVE!

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AJVOYAGE

Couldn’t be anymore happier with the quality of the boots I have bought. High quality material and they are comfortable from the moment you first put them on. They are the comfiest, cutest boots I’ve ever purchased. I bought two pairs in different colours. Highly recommend!

1 de novembro de 2022
Avaliação não solicitada

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