Aladdinscavejewelleryuk Avaliações 

249
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Beautiful necklace, as always from you. Great quality for the price. Titanium has turned out to be the only metal I don’t have a sensitivity to, so I appreciate you carrying it. Delivery was very quic... Ver mais

Avaliado com 5 de um total de 5 estrelas

Looked around for a stainless steel mens Court wedding ring to use on holiday in place of my expensive platinum ring. This company had the best price being almost half the price of the main high stree... Ver mais

Avaliado com 5 de um total de 5 estrelas

4th purchase from Chris. Rings are beautiful and look far more expensive than they cost. I've had many compliments on my engagement, eternity and wedding band. My rings are titanium with moissanite st... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am so impressed with the jewellery I received - unusual materials and great quality. I was even offered a choice of rarely combined metals. The communication was excellent. Postage was rapid, to a u... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Handmade jewellery, preciously made


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

249 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,7

Todas as avaliações

(249)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

At first they were great

At first they were great, worked with me after I needed my rings resized and cut a deal since they ended up sending me the wrong ring. I received my new rings and after 2 days of light wear on one ring bent, cracked and lost a gemstone. Customer service offered to repair after I payed $30 plus shipping fees to them. I’ve already spent over $200 on the rings, plus $30 to ship them back to be resized and exchange the incorrect band plus $50 for the resizing. The quality of the ring is obviously poor, I am unsure the opals are even true opals at this point. I cannot update my review on etsy since they have commented on it. I regret all the money I’ve put into these rings. Next time I will spend my money with a reputable jeweler.

1 de janeiro de 2025
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Resposta da Aladdinscavejewelleryuk

Firstly we would like to confirm that this review has no relation to this website or our trustpilot. The purchase was made on Etsy.com.

You purchased 3x rings, admittedly we sent you 1x ring with the wrong stones. You got your sizing wrong, and completely cut one of the rings because you could not remove it from your finger.
We clearly state we do not accept any damaged items back, for refund or for alteration. However in goodwill because of the stone issue on one ring, we accepted back the damaged ring and charged you only $50 for the work, this included resizing two of the rings and completely remaking the ring you destroyed and also shipping back to you.
We normally charge $40 PER ITEM for alteration so we feel this is very reasonable as the charge should have been at least $80 and we should not have accepted back the destroyed ring.

After the work was completed and you received the rings, you damaged one of them and completely bent it out of shape, this caused one of the stones to fall out. This is not our fault.. we cannot be held responsible if you did not care for your ring and damaged it and we said we would repair it for you but would not do so for free as you demanded.

We always do our best to help our customers as much as possible, and sometimes we may make mistakes, given the mix up on one ring we offered extremely fair fees to have all the rings corrected despite you destroying one.

Avaliado com 5 de um total de 5 estrelas

Amazing

So, so pleased with our rings. The quality is amazing and I am so glad I went for titanium instead of the white gold.
We cannot wait to wear them. Thank you so much

9 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Beautiful rings

Beautiful rings! Purchased an engagement ring and wedding ring in titanium. I stupidly guessed the wrong size for my partner but it wasn't a problem getting them resized. Chris was very accommodating and we got them back very quickly even though it is the Christmas period.

5 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Just delightful start to finish

Just delightful start to finish. Chris and Sorrel have created my dream ring. The quality and service is second to none. I will be ordering a lot more. Thank you so much.

7 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So beautiful

So beautiful! The quality is superb, postage was fast. We are just so pleased with them. Thank you so much!

21 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Beautiful jewellery

The ring I purchased is a beautiful piece of jewellery. I'm so pleased as I hadn't expected such a lovely piece for such a small price!
Quick delivery too!

Definitely recommend.

28 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wedding rings

Their website said some delays due to being busy but the rings were here quite quickly. They look and feel a quality product. We are very happy with our matching polished titanium wedding bands. Would recommend and would use them again

17 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Aquamarine ring in 10k gold

It is not my first purchase and not going to be last either. I love their craftsmanship. Recently bought a one off piece in 10k gold. It is such an amazing piece to cherish for the many years to come. Absolutely would recommend this seller.

24 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Items received quickly

Items received quickly, high quality rings, well made, beautiful. I have been a repeat customer many times. I definitely recommend.

8 de outubro de 2024

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