I bought the cambodian OUD and it smelt rancide. It smelt like the worst smell i have ever smelt and nothing else. Just like horse poo. I tried to refund it but they said we don't refund on any 3ml o... Ver mais
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Veja o que dizem as avaliações
Best service By Fakir Mohammad I placed an order and by mistake given my old address and I mentioned in email very quick they corrected my mistake now delivery on my right address Very helpful c... Ver mais
I had previously purchased a 200mL bottle of Amber Oud and was impressed by how cheap and yet what a luxurious scent I had bought. A relative sent me a discount code and I bought 2 bottles each of 3... Ver mais
A empresa respondeu
The best perfume company ever. I am a fan of Al Haramain, I'm having a collection of their perfumes and I love them all. Good quality, long lasting, quick delivery and very good customer service. I a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to the Official home of Al Haramain Perfumes UK, catering for perfume lovers in the UK and across Europe. Explore our range of authentically Arabian pure Oud and Atar Oils, the finest range of Eau de Parfums including Amber Oud and L'Aventure collections, and Bukhoor and pure Agarwood for a distinctly Arabian home fragrance experience. Enjoy FREE delivery to the UK on orders over £50 and FREE or Half Price shipping available to Europe and selected worldwide destinations. With over 50 years of crafting the finest fragrances, discover why our customers adore Al Haramain Perfumes.
Informações de contato
4 Corners Distribution Ltd, Unit 3 Renwick Road, Renwick Industrial Estate, Barking , IG11 0SD, London, Reino Unido
- sales@alharamainperfumes.co.uk
- alharamainperfumes.co.uk
4,1
Muito Bom
453 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Al Haramain Perfumes UK
Sohail,
Thanks for the review and pleased you were impressed.
Thanks
Al Haramain Perfumes UK
Resposta da Al Haramain Perfumes UK
Thanks Lipgloss, happy to be of service.
I am happy with my purchase
I am happy with my purchase
The delivery was good and on time
6 de janeiro de 2023
Resposta da Al Haramain Perfumes UK
Nathalie,
Thanks for the review you have left us. Delighted you are happy with your purchase and service and we look forward to servicing you again soon.
Regards
Al Haramain Perfumes UK
Usually dont trust this website but Al…..
Usually dont trust this website but shopping with Al Haramain was easy and painless. Delivery within a couple
days including all bank holidays too.
30 de dezembro de 2022
Resposta da Al Haramain Perfumes UK
Shreyak,
Thanks for the kind words. Appreciate your honesty and do let us know if we can help you again.
Al Haramain Perfumes UK
got what we ordered quickly, and iit was what we expected.
exactly what we expected, when we expected it.
2 de janeiro de 2023
Resposta da Al Haramain Perfumes UK
R.E,
Thanks for the review and thrilled you were impressed.
Thanks
Al Haramain Perfumes UK
Nice item fast delivery
1 de dezembro de 2022
Resposta da Al Haramain Perfumes UK
Ghulam,
Thanks
Al Haramain Perfumes UK
Perfume worth waiting for
The ordering process was quite seamless however delivery took about 12days because of the royal mail strike. The wait was well worth it though because the fragrance was all that and more.
9 de dezembro de 2022
Resposta da Al Haramain Perfumes UK
Hi and thanks for the kind words, we appreciate the feedback. Thanks for your patience, we know the Royal Mail disruption came at the worst time and we are happy you understand those logistics are not in our hands.
Thrilled the fragrance met and exceeded your expectations
Thanks
Al Haramain Perfumes UK
Excellent!
Excellent!! Fast dispatch, sealed perfume and well packaged for delivery. Received some complimentary samples and a gift case too! Thank you very much.
26 de novembro de 2022
Resposta da Al Haramain Perfumes UK
Masood,
Thanks for the review and pleased you are happy with the products. We hope we are able to help you again in the future.
Al Haramain Perfumes UK
Fantastic heavenly scent
Fantastic heavenly scent! I received a big bottle of a tester as well as a bonus and that smells just as divine as what I have ordered.
I highly recommend this company if you want to purchase a good quality and a unique perfume.
3 de dezembro de 2022
Resposta da Al Haramain Perfumes UK
KD,
Thanks for the review. We are pleased you were impressed, but you did not mention which scent you purchased. Thanks for the recommendation.
Al Haramain Perfumes UK
Overall, very happy with product and delivery
The delivery updates were not the nest but the items arrived well packed and with a nice little extra tester included. Overall, I am very happy with the product and delivery and will certainly purchase from them again
1 de dezembro de 2022
Resposta da Al Haramain Perfumes UK
Mike,
Thanks for the feedback and we are delighted you were impressed. Of late we have had issues with deliveries, particularly due to Royal Mail strikes but our website does explain the exact shipping policy and how our deliveries will be affected.
Thanks
Al Haramain Perfumes UK
Resposta da Al Haramain Perfumes UK
Averyl,
Thanks for the feedback.
Al Haramain Perfumes UK
Disappointed by the quality of service
This company commits on up to 5 days of delivery. However, in my case, it has already been more than 5 days and I still have not received my order!
True, Royal Mail are on multiple days of strikes lately, but this is definitely not an excuse for a company which aims to respect itself and particularly its customers. All Royal Mail strikes are pre-advertised, so they obviously knew about them in advance but still acted as there's nothing to worry about. No alternate shipping method they could think of, nor any alert from them before completing my order that it may be delayed due to strikes. I had to chase them multiple times both on phone and online chat, and had to ask for the shipping refund (which had to specifically be approved by a manager). Why couldn't they offer this themselves as a gesture of good will instead of me asking?... And still, no parcel delivered due to further delays with Royal Mail. No customer service orientation... Their last reply to me was that their shipping policy on their website informs about potential delays due to strikes, but is avoiding to take responsibility for the delay by hiding behind their small letter pages is appropriate? Obviously not!! No one can guess what changes they included in their shipping policy unless they draw your attention to it during the order process, and my order process didn't show anything of such!!!
This is not a proper way of thinking, and definitely not the way to serve your customers!!
23 de novembro de 2022
Avaliação não solicitada
Resposta da Al Haramain Perfumes UK
Dear Elad,
Thank you for providing feedback,
We understand your view on the situation and apologise for any inconvenience caused.
Royal Mail strikes are outlined on our terms and conditions/ shipping policy and delivery & returns. Before checkout, customers are required to accept terms and conditions. Without accepting the terms an order cannot be placed. We do this to ensure customers are aware of our policy.
Our policy states that we won't be held liable for any delays, however despite this we decided to refund you for the delivery cost as a good-will gesture.
All refunds and transactions have to be approved by management before anything can be processed. This is so we can provide the most suitable response.
The purpose of notifying our customers of Royal Mail strikes is so that they can prepare in advance for any delays.
We appreciate the feedback you have provided and will take this into consideration for the future.
Kind regards
Orders Team, Al Haramain Perfumes
Resposta da Al Haramain Perfumes UK
Thanks
Resposta da Al Haramain Perfumes UK
Cidi,
Thanks for the review and we appreciate the feedback.
Al Haramain Perfumes UK
First time buying from this company
First time buying from this company. And I’ll be using again. Delivery was on the day that was sent to me and the scent of the aftershave is outstanding.
9 de novembro de 2022
Resposta da Al Haramain Perfumes UK
Callum,
Thanks for the review and delighted you were impressed with us on your first shop. Delighted you will use again and we look forward to assisting you in the future.
Thanks
Al Haramain Perfumes UK
Great service
Excellent love ordering from these guys quick too and well wrapped would recommend
7 de novembro de 2022
Resposta da Al Haramain Perfumes UK
Fitbird,
Thanks for the positive feedback and we appreciate the review. Thank you for the recommendation
Al Haramain Perfumes UK
Quick delivery and a quality product
9 de novembro de 2022
Resposta da Al Haramain Perfumes UK
David,
Thanks for the review. We are thrilled you were impressed with our product and hope you shop again with us soon.
Al Haramain Perfumes UK
Great service fantastic products
11 de novembro de 2022
Resposta da Al Haramain Perfumes UK
K 3,
Thanks for the review
Al Haramain Perfumes UK
Resposta da Al Haramain Perfumes UK
Thanks for the review
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