I ordered a two pice suit took my money.then said I had no order number sent them proof from the bank then my item come one leg was longer the the other. That was in June and I am still waiting... Ver mais
A empresa respondeu
Alivelyshop
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Veja o que dizem as avaliações
Ordered 3 pack of bras, poor quality, poor finish, not true to size, asked for free return address in order to receive a refund from ‘Grace’ instead offered another pack which I declined then offered... Ver mais
A empresa respondeu
My parcel seemed to be taking a long i e mailed them and they was very nice and quick to respond keeping me updated assuring me it was on its way
Absolutely terrible awful and total liars . I have never received my order never had a notification of delivery no tracking number apparently it has been delivered and signed for but it wasn’t me . I... Ver mais
Detalhes da empresa
- Loja de Roupas
- também em
- Loja de moda feminina
Informações de contato
Reino Unido
- alivelyshop.com
Violação das diretrizes
Still waiting for an agreed refund…
Update. 4November. After lots and lots of emails and promises, refund arrived. Only taken 6 months. Will never deal with this company again
Still waiting for an agreed refund since May. I just keep getting 'we will deal with your request'.
What a terrible company , I suspect that the positive reviews aren't real but are made up.
16 de maio de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Support bra's with no support
Hi, I ordered some sports bras from here, they were meant to be full support bras, when they arrived they were poor quality not as described, the back of the bra was so that it wouldn't support anything, trying to get in contact with customer service, but can't find a phone number so emailed them and was told I had to pay for the return, I don't see why I need to pay just because they are selling poor quality items, sent email telling them this but have not had a reply, I won't be buying anything here again.
19 de agosto de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered 3 pack of bras
Ordered 3 pack of bras, poor quality, poor finish, not true to size, asked for free return address in order to receive a refund from ‘Grace’ instead offered another pack which I declined then offered £10 and to keep bras, I accepted as I thought it would be better than nothing. Their website doesn’t let you write a review! Very misleading adds, total waste of money!
13 de agosto de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your concerns and will resolve the issue. We fully honor our customers' wishes. We stand behind every product. If you have any further questions, please contact our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Supportive bras
I ordered the 'supportive' pack of 3 bras. The bras arrived 8 days later. They were cheap and nasty and absolutely no support whatsoever. This company's claims about these bras is very misleading. I have told them I will return them and I want a full refund. They asked me to send photos and or a video. I am not about to send photos of my boobs hanging out of their useless bra!
08/08/2025
I have this morning received an email from Grace informing me I will receive a full refund and I should dispose of the items.
I am very pleased to confirm I have received a full refund. Good customer service 👍
7 de agosto de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. Please send us pictures of the product and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
All negative. Feel scammed )-:
What I Had ordered came with a different name, I ordered qianhui toilet tablets. But Lichi tablets came. No instructions. I googled video, u just drop tablet & it fizzes a lot. I dropped a tablet in the toilet, no fizz at all and after 2 flushes disappeared and no fragrance smell at all, like they say. The toilet didnt luk any cleaner, just plain blue water at bottom of toilet. I’ve messaged them for refund. No reply yet..
5 de agosto de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@alivelyshop.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Absolutely shocking quality
Absolutely shocking quality, like a dishcloth! Wish I’d read these reviews. No returns labels or info in parcel. Can’t even get rid of the dresses on Vinted as so awful. Looks like they will be going in the bin!
1 de agosto de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I was a bit unsure about this bra at…
I was a bit unsure about this bra at first, but after a day at the amusement park, the straps didn't dig in at all and left no marks. It's such a simple and reliable design!
2 de agosto de 2025
I don’t know where to start I am still…
I don’t know where to start I am still waiting for a lively shop after the 23rd may to contact me I am disgusted it took them 6 weeks to write on trust pilot to say they contact their customer with in 24 hours.
23 de maio de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@alivelyshop.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
DONT BUY FROM THIS COMPANY
DONT BUY FROM THIS COMPANY. The worst experience ever. They promise free returns but you can't get a returns label. It is all done by email. The sizing is bad and the quality. When you request a refund they offer to send you a replacement and to keep the original because it is too expensive to return. I only paid £2.99 Postage why wasn't it the same to send back. I continued to argue and they offered me £5 Then £12. I continued to fight and eventually requested £19 as I paid £21 plus postage. Dire company cheap products wouldn't touch with a barge pole. Some charity shop will benefit from the dress they didn't want back.
17 de julho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
We apologize for your inconvenience and understand your concerns. Please rest assured that we have a 100% return and exchange policy. If you would like a full refund, please contact us immediately. We guarantee that we will resolve your issue promptly and without delay. Please contact our customer service email address: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
TERRIBLE
I gave this company a bad review for trousers I bought only to recieve an email from them stating that I would get a refund if I changed my bad review. I was given half my money back and was told I would receive my other half when I changed my review. I told them to keep my money. DO NOT BUY FROM THIS SHOP!!!
29 de julho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email atservice@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I ordered two dresses they were not as…
I ordered two dresses they were not as nice as the picture sonI contacted Alivelyshop to get the returns address but was rudely told that they will not except the returns as it was described as the picture it was cheaply made and the material was thick and heavy surely if it’s not suitable as a consumer I have the right to return them I contacted PayPal whom I purchased them from but they closed the case in the sellers favour where as a customer has this come from I own a shop and I always find that if you want business it’s best to be fair
Will I buy from them again
NEVER EVER !!!!! So future customers think twice as the item are not cheap like on some sites I’ve seen @£25 each it’s not the cheapest and now I’ve two dresses that I would never wear I’m £50 down
27 de junho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Hello, we are deeply sorry that you received a product that did not meet your expectations. We will report the issue to the supplier and ask them to strengthen quality control. Please rest assured that we provide excellent after-sales service and a 100% return and exchange policy. To more efficiently resolve your issue, please send your details to our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours. We will not let you end this shopping experience with anger and loss.
DO NOT ORDER ANYTHING FROM THIS COMPANY…
DO NOT ORDER ANYTHING FROM THIS COMPANY YOU CANNOT RETURN ANY ITEMS
8 de julho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@alivelyshop.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I wish I had read the reviews on here…
I wish I had read the reviews on here first. I ordered a pack of 3 bras. I chose a 38C cup and was sent XL.. far too large. You can not shorten the straps so they kept falling off my shoulders and the back was far to loose.
They will not send a return address and it is not free return as advertised.
4 de junho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
We apologize for the unpleasant shopping experience you've experienced. Rest assured, we offer excellent after-sales service and a 100% return and exchange policy. Whether you require a size change or a return for a refund, we will handle it with all due care. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Avoid like the plague unless you want your money taken
Awful website.
My item never turned up. Disgraceful customer service who only replied when I I put in a claim through klarna that my item had not turned up and so the next payment would be paused
They miracously then started to reply to my emails. Told me it takes a while because its in a different country, this was on day 32 of waiting, despite the fact I had an email to say "on its way" 2 days after purchase.
It was never coming.
Scam, avoid.
Thankfully got my refund but I believe it was down to klarna I have to thank for that.
Do not waste your money!!
8 de maio de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Thank you for sharing your feedback. We're deeply sorry that your recent shopping experience didn't meet your expectations; this isn't the standard we strive for.
Due to international shipping, uncontrollable factors may affect delivery. However, we are committed to integrity. Even if you didn't receive your package, we proactively initiated a refund upon identifying the issue to minimize losses. If you're still dissatisfied with our after-sales service, we can offer you a store voucher worth a certain amount as an apology. To more efficiently resolve your issue, please contact our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Dreadful quality
Dreadful quality, and that's polite. Shockingly bad.
12 de junho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Thank you for your feedback. We have reported this to the supplier. Rest assured, we offer excellent after-sales service and a 100% return and exchange policy. To resolve your issue more efficiently, please contact our customer service email at service@alivelyshop.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours.
Shoplively . Crap
Absolutely crap company. Customer service is crap. Won’t send return address and cannot speak to anyone as there is no legit number. Wrong order sent and won’t give details to return. Will never order from this rip off company again. Frustrating to deal with.
19 de maio de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Hello, this may be because you didn't contact the correct store email address, which has delayed resolving the issue. Regarding the incorrect shipment, we've reported it to the carrier and are working to resend the package and expedite the order. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
Worst company to deal with
Worst company to deal with, no customer service, generic emails but no answers to you questions, products awful, trying to return themselves a nightmare. Don’t buy from them.
2 de junho de 2025
Avaliação não solicitada
Resposta da Alivelyshop
We understand your concerns. Rest assured, we offer excellent after-sales service and a 100% return and exchange policy, and we can process refunds unconditionally.
To resolve your issue more efficiently, please contact our customer service email address: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
The items I ordered were really over…
The items I ordered were really over sized wanted a return address so emailed there response was it is going to cost you to much in shipping cost not to bother sending the bras back. So please anyone wanting to place an order please think very carefully before doing so. I wish I had read the reviews before I ordered it would have saved me £25 and all the time I have spent emailing them.
24 de maio de 2025
Avaliação não solicitada
Resposta da Alivelyshop
Hello, thank you for your feedback. If the product you received is too large, we can resize it for you free of charge. If you no longer need the product, we will refund you unconditionally. We understand your concerns, and to resolve your issue more efficiently, please contact our customer service email: service@alivelyshop.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
No refund or exchange offered, terrible customer service
The items were not suitable and you get a standard email to say they will ‘provide a reasonable solution’. Then you never hear from them again despite several more emails.
28 de maio de 2025
Avaliação não solicitada
Avoid company at all costs
Item received, far too big and very poor quality, cannot seem to get an address for a return! Meaning I won’t get a refund, shocking!!
19 de maio de 2025
Avaliação não solicitada
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