alliancehempco.com Avaliações 

Resposta da alliancehempco.com

Atualizado em 12 de dez. de 2024

SUSPICOUS REVIEW

Hi John,

We would really appreciate if you could give us more details on how this experience came about since you are not a customer. We do hope that you have not fallen victim to the many fake Alliance products, that are advertised on Facebook and Amazon.

As a small business, we take all reviews very seriously. We just want to know where this review is coming from since you have never ordered our products before. Unfortunately, we have fallen victim to a scam by a brand called Farm Alliance, customers of theirs are receiving fake products & our brands information is being used.

Your review is very unusual and does not tie to our brand in any way shape or form. There is almost always prof of some sort of customer relationship in order to receive a review, good or bad. When all of this information is missing, it is usually suspicious.

We care enough to respond, because we genuinely care about every customer's experience. We will always work diligently to be sure every customer is satisfied, as we truly believe in our products. We do also understand we cannot please everyone; we just ask for some sort of proof that backs this review as legitimate.

Please send us an email to orders@alliancehempco.com with more information so we can further help you,

We hope that trust pilot will remove your review as you have never been associated with this us before. You have never placed an order, requested a live chat, never sent an email or called us before.

We would love to know why you have gone out of your way to leave a one-star review.

Resposta da alliancehempco.com

12 de dez. de 2024

Hey Anita,

From all of the Alliance team, we appreciate your kind words & love to hear how the gummies have helped you!

Resposta da alliancehempco.com

12 de dez. de 2024

Hi Kai,

We genuinely appreciated the chance to fix your order!

Resposta da alliancehempco.com

Atualizado em 23 de set. de 2024

Hi Bonn,

We apologize you were not happy with your shipping experience this last order.

We unfortunately experienced postal delays, recently. Many packages were delayed in transit with UPS, and we cannot do anything once it has left the building.

We understand how frustrating that is, we always do what we can to make it right!

We are going to email you a special code as an apology, we hope we get another chance to turn this review to a 5-star experience!

Our orders ship out pretty fast. Usually within 1-3 business days up to 3-5 business days. The orders take several business days to travel through the mail, once shipped. This is usually one full week, on average, to deliver to you after you have placed the order.

Please check your email for that code.

Sincerely,

Alliance Team

Resposta da alliancehempco.com

Atualizado em 31 de jul. de 2024

(UPDATED REPLY)

Patricia,

We are truly sorry you are unhappy. As well as we are a little stumped by your response.

We looked at your history. You have been ordering the same two skus for 9 months now, regularly.

One being full spectrum CBD gummies, the other our GRAMZ twisted spectrum gummies. Your most recent order were the CBD gummies, which are extremely mild compared to the GRAMZ twisted spectrum, that you also sometimes order.

We only wish to resolve the issue for you and provide accurate information. We are very confident there are no issues with the products themselves.

We would love to send you a free order of GRAMZ gummies, that you have ordered previously, as these have much stronger effects than the CBD gummies you recently ordered.

We appreciate your business & truly want you to be happy either way.

Please email us with any further needs or concerns! ORDERS@ALLIANCEHEMPCO.COM

Sincerely,

(ORGINAL REPLY)

Hi Patricia,

It looks like you have been ordering the same SKUs from us for a while & always satisfied.

There are no changes to the potency in the gummies you most recently received, they were also the same batch as the order prior.

We are sad that they did not seem to work for you this time. Please keep in mind that people’s tolerances can build up and the effects may not be as strong.

We highly recommend upping your dose! We do also have other products with even stronger effects that we may recommend. If your tolerance has grown too high for your current product preference.

We hope we can offer you something different if upping the dose does not work for you!

Sincerely,

Resposta da alliancehempco.com

Atualizado em 28 de mai. de 2024

Hi James,

We are bummed you are leaving us a 1 star review. We’ve communicated with you in every way. We hope that in some way we are able to change your review 🥹.

Your order shipped out on May 13th, to Hawaii. The original shipment is scheduled for deliver today, May 28th, which is 11 businesses days.

Hawaii shipments do take longer, which unfortunately we can’t control.

Please keep in mind there was a holiday weekend and severe weather delays.

We understand your frustration and we have done everything we can to make your experience a good one!

We did get a new box packaged to ship out as a courtesy & good customer care in the event the original package was experiencing unusual delays.

Please let us know what else we could have done. We shipped the package in a timely manner and our customer care team was reachable to answer all of your questions and concerns, the package is out for delivery 😊.

Resposta da alliancehempco.com

10 de abr. de 2024

Hi Todd,

We truly appreciate this feedback! We will have our 30 count thc gummies available soon. 😊 We are re vamping our commercial kitchen and it has added delays on some re stocks!

We love the idea of additional discounts when purchasing multiples of the same SKUs! We will bring this suggestion to the team.

Just a reminder, we offer loyalty rewards on every purchase. These can be used on top of the discount codes we share!

Thanks again, we appreciate you!

Resposta da alliancehempco.com

28 de mar. de 2024

We appreciate the great feedback!