Since March..over 5 months and counting i have been waiting for my pension drawdown. I registered a complaint by phone with them in May ...no impact they said they are investigating..still no response... Ver mais
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Veja o que dizem as avaliações
Giving Alltrust one star is too much! What an absolutely terrible company to deal with. It's one thing to say that you are registered as an FCA business, but another to act like one, which Alltr... Ver mais
I am so surprised by virtually all reviews being negative. I have just made an had hoc withdrawal from RL360 and Alltrust and been assisted by a Lauren Russell at Alltrust. Sorry to disagree with ever... Ver mais
A empresa respondeu
Do not - I can’t say this strongly enough - do not - use this company. Every communication response takes a minimum of 3 weeks. I’m told that my case is being treated with high priority -... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Alltrust, established in 2005, is an award-winning UK-based provider of trustee and administration services for Self-Invested Personal Pensions (SIPPs), Family Pension Trust (FPT) and Small Self-Administered Schemes (SSAS). We have offices based in Salisbury, Cardiff, Melksham, Silsoe, Bolton, and Spain. As a longstanding provider of SIPP and SSAS arrangements, we are committed to helping members maximise the value of their pension schemes and achieve their long-term financial goals.
Informações de contato
Suite 201, Warner House, Castle Street, SP1 3TB, Salisbury, Reino Unido
- 0330 838 3705
- sipp@alltrust.co.uk
- alltrust.co.uk
2,0
Ruim
26 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Giving Alltrust one star is too much!
Giving Alltrust one star is too much!
What an absolutely terrible company to deal with. It's one thing to say that you are registered as an FCA business, but another to act like one, which Alltrust certainly doesn't.
I've had the misfortune of having this lot act as a trustee of my pension. I did not select this business; I was unlucky that they bought the book of business that my pension belonged to. They have no idea how to act as a trustee; they are terrible to communicate with; they are claiming fees they aren't entitled to, and they are simply made up. To add to the problem, they have no idea how to handle a complaint, which has meant that they have been referred to the FSO.
If you can avoid this company, do so at all costs, and if you have money stuck with this lot, I truly sympathise. They do not know the meaning of treating the customer fairly, and it looks like the major part of their operation is buying distressed books of business, extracting as many fees as they can out of them before selling on whatever they can't make money out of.
Never before has "trust" been so badly misrepresented.
8 de maio de 2026
Avaliação não solicitada
Since March..over 5 months and counting…
Since March..over 5 months and counting i have been waiting for my pension drawdown. I registered a complaint by phone with them in May ...no impact they said they are investigating..still no response so i will be contacting the ombudsman .I have read the other comments and concur the service is hopeless and unresponsive..they cannot be considered a company worth using.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Nicholas,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating this delay must be.
At present, we are still awaiting receipt of the funds from the third-party investment provider before we can complete your drawdown request. We recognise that this has taken longer than expected and understand the concern this has caused.
We have chased the provider again today for an update, and a member of our team has copied you into this correspondence so that you have visibility of the action being taken and our ongoing efforts to progress matters as quickly as possible.
We sincerely apologise for the delays and any inconvenience caused. Please be assured that we will continue to pursue this with the provider and keep you updated on any developments. If you would like to discuss your case further, please contact our team directly and we will be happy to assist.
Kind regards,
The Alltrust team
AVOID AT ALL COSTS
My god, this must be the worst pension company in the world, and any 5-star review here is definitely posted by a friend that works there. If you want any income, you will be lucky to get it in 6 months.
I have been working with my advisor, who has been trying to get my income for half a year now. Every time you email them with the outstanding issues, it takes them about 3 weeks to reply, and then they ask you for more stuff which could have been requested in the initial email.
Phone call? Good luck. We have tried 3 or 4 times a day for a few weeks, then gave up. If you do get someone, they will just say, "the person in that department is not free." You will be lucky if you get a good connection, as many work from home and use that as an excuse.
The thing is, they are dealing with pensions, this is our retirement and how they are acting is surely illegal. It was fine when it was PSG a few years back, but since Alltrust, as you can see from many of the reviews, they should be ashamed of how they treat clients.
And of course, this is not a recent problem, so they have had plenty of time to identify and fix it.
AVOID AT ALL COSTS FOR ANYONE THINKING OF USING THEM!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Alltrust
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will have received an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.
Kind regards,
The Alltrust Team
I have recently exchanged messages/…
I have recently exchanged messages/ emails with members of the Alltrust team. I have to say that the service received from Becki Horrocks was exceptional. From networking internally to keeping me informed of progress was much more than I expected. If more companies had an individual of this caliber business would be guaranteed to work smoother and more efficiently
6 de agosto de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr Mcgill
Thank you for taking the time to share your experience with the Alltrust team.
We are delighted to hear that Becki provided such exceptional service. Becki is passionate about supporting our customers, and it's wonderful to know that her proactive communication, internal collaboration, and commitment to keeping you informed made such a positive difference.
Your comments are greatly appreciated and will be shared with Becki and the wider team.
Thank you again for your kind words and for choosing Alltrust. We look forward to continuing to support you with your pension and helping you throughout your retirement journey.
The Alltrust Team
Absolutely terrible
Absolutely terrible, like a SCAM! No one is responding on phone or email, been trying over a month to access my SIPP account. If Alltrust see this, CONTACT ME IMMEDIATELY.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr Renault,
Thank you for taking the time to update us following our recent conversation.
We are sorry to hear about your experience and understand the frustration caused when you were unable to access the information you needed. Following our discussion, we were able to establish that our previous email responses had unfortunately been filtered into your spam folder, which meant you had not received the updates we had already sent. We are pleased that these were subsequently located and that we were able to clarify the position and we will notify you as soon as the portal access is available with full visibility of your SIPP.
In the meantime, we are happy to provide monthly Allica statements on request to ensure you continue to have visibility of your holdings and will provide an update next week, once we have received confirmation on whether online view only access can be arranged.
We appreciate the opportunity to resolve this matter with you and thank you for your patience while we work towards a longer-term solution.
Kind regards,
The Alltrust Team
Alltrust is an abysmal company to work…
Alltrust is an abysmal company to work with. It's communication with clients and financial advisors is poor at best and shocking at it's worst. In trying to withdraw money from my account, it is taken an extraordinarily long time, and the lack of communication is terrible. I requested the withdrawal over 4 weeks ago and to date I'm still waiting.
I had no influence on the use of Alltrust as they took over a previous SIPP company. I would not recommend anyone to use this company. They are appalling.
29 de junho de 2026
Avaliação não solicitada
Resposta da Alltrust
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate how frustrating the delay must have been while waiting for your withdrawal to be processed.
We would like to provide some context regarding your case. The payment is currently dependent on funds being received from a third-party provider. We were initially advised last week that these funds had been sent to us; however, we have since been informed that the transfer had not been completed. The provider has now confirmed that the payment is being sent to us yesterday (03/08).
In addition, as the nominated payment account is based in the United States, we were required to obtain some additional banking documentation to meet payment and verification requirements. We received the requested statements from your financial adviser yesterday and are reviewing these as a priority. We will confirm as soon as possible whether the documentation is sufficient to allow us to proceed.
We understand that, from your perspective, the process has taken longer than expected, and we apologise for the frustration this has caused. Please be assured that we are actively progressing the matter and working to complete the payment at the earliest opportunity once all requirements have been satisfied.
Thank you for your patience and understanding.
Kind regards,
The Alltrust team
I am so surprised by virtually all…
I am so surprised by virtually all reviews being negative. I have just made an had hoc withdrawal from RL360 and Alltrust and been assisted by a Lauren Russell at Alltrust. Sorry to disagree with everyone but I am being 100% honest when I say everything went to plan. I think customers need to understand that withdrawing from a SIPP is not like withdrawing from an ATM machine and plan their finances in advance. No complaints fro me at all. Lauren is a star.
31 de julho de 2026
Avaliação não solicitada
Resposta da Alltrust
Hi Patrick,
Thank you very much for your review and feedback. We appreciate you taking the time to write this, and we will pass your feedback on to Lauren.
Kind regards,
The Alltrust Team
Alltrust very rarely reply to our…
Alltrust very rarely reply to our emails, even after chasing. Difficult to speak to the person dealing with your application. Don't telephone you back. And above all take way too long in dealing/processing withdrawal requests. A terrible experience.
28 de julho de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Maria,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will receive an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.
Kind regards,
The Alltrust Team
Do not use this company
Do not - I can’t say this strongly enough - do not - use this company.
Every communication response takes a minimum of 3 weeks.
I’m told that my case is being treated with high priority - super escalated etc - meaningless lies.
It is clear that any paperwork sent in is not reviewed for at least 2-3 weeks before a response. Even if the question could have taken minutes to identify.
So - when you want to access your funds … it’s not going to happen quickly.
So - all I can do is warn you never use this company - stop using them before you actually need to access anything.
23 de julho de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Sir/Madam,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will receive an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.
Kind regards,
The Alltrust Team
Criminals
The large number of one-star reviews speaks for itself, but I feel it's important to share my own experience.
Over two months ago, my financial adviser requested a tax-free lump sum from my pension on my behalf. Despite this being my own pension funds, I have still not received the payment.
Throughout this period, both my adviser and I have repeatedly requested updates from a senior relationship manager. Unfortunately, communication has been poor, and despite numerous follow-ups, the funds have still not been released.
I am extremely disappointed by the apparent delays and what I consider to be unacceptable levels of service. The lack of timely communication and progress has caused unnecessary frustration and has significantly reduced my confidence in the company.
Unfortunately, I remain tied to Alltrust for another 14 months. As soon as I am able to do so, I intend to transfer both my pension and my wife's pension to AJ Bell.
For anyone wondering why I chose Alltrust, I didn't. My pension was originally held with PSG SIPP, and Alltrust took over the administration.
I find it difficult to understand how so many customers appear to have had similar experiences, yet there seems to have been little regulatory intervention. Based on my own experience, I would not recommend this company, come on FOS and FCA!!
7 de julho de 2026
Avaliação não solicitada
Alltrust - more like NO TRUST
Alltrust have got to be the most useless financial services company operating in the UK.
Ring them up - no answer or if they do answer - no one currently available so will call me back (still waiting for the call back after 6 months!).
As for email, not sure they even read them as never get a reply.
It has taken 8 months for a simply SIPP transfer from Alltrust to AJ Bell when it should only take 6-8 weeks.
I simply got excuse after excuse and they even delayed the process by stating that their "internal process was pointing out that they need to point out the possible risk of being scammed". I am transferring to one of the most well known Financial institutions in the UK, so not sure how I could possibly be scammed and one of the main reasons I was transferring to AJ Bell in the first place was due to exorbitantly high charges by Alltrust.
No communication, no useful updates to explain where we are in the process, no nothing...totally shambolic and if it wasn't for me ringing them continuously to complain I would still be none the wiser!!
I was eventually asked to upload my ID through their Phone App Portal, yet they somehow managed to lose that info and after 4 months I had to do it all over again...!!
I could go on but there isn't enough room on the page, so I will sign off by saying there is absolutely NO TRUST in Alltrust - instead avoid at all costs unless you enjoy working with a living nightmare of a company...its a shame we cant give them zero stars as 1 star is one too many.
2 de outubro de 2025
Avaliação não solicitada
Resposta da Alltrust
Dear Paul,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate how frustrating the delays and lack of communication must have been.
While we are unable to discuss the specifics of your transfer in a public forum, we can confirm it has now been completed and confirmation was issued to you at the end of June.
We appreciate that this does not change the inconvenience and frustration caused throughout the process and this was addressed with you in full by our Customer Relations team. Feedback such as yours is taken seriously and has been shared with the relevant teams as part of our ongoing efforts to improve our service, communication, and transfer processes.
If there are any outstanding concerns you would like us to address, please contact our customer services team directly and we will be happy to review your experience in more detail.
Kind regards,
Alltrust Services
This company doesn't function
This company doesn't function. They have contact numbers but no-one answers the phone (except the property department). They have contact email addresses but you're lucky to get a response from them many weeks after emailing several times. You make a complaint and they don't even respond to that, not even a holding response. Shambolic. Alltrust? Don't trust!
5 de junho de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr Bird,
Thank you for your feedback. We are very sorry to hear about your experience and appreciate you taking the time to highlight your concerns.
Your complaint was submitted to us over a bank holiday weekend in the UK, and the benefits team provided an update to you on 1 June before escalating it to a full complaint on 5 June, and we acknowledge this delay.
As soon as the complaint was brought to our attention, we issued an acknowledgement the same day. A member of our team also contacted you directly on 5 June to provide an update, and we subsequently confirmed that a payment would be processed by 11 June, as agreed.
We recognise that delays in communication can be frustrating and do not reflect the standard of service we aim to provide. Your feedback regarding responsiveness, both by phone and email, is taken seriously, and we are actively reviewing these areas to improve our service.
We value your feedback and are committed to ensuring a smoother and more responsive experience going forward.
Kind regards
The Alltrust Team
I’ve only given 1 star as you cannot…
I’ve only given 1 star as you cannot give zero stars. Absolutely appalling customer service , my pension transferred from PSG, it took many asks and two years to get a valuation and then it was at least a year old, and therefore pointless. In the end I decided to transfer out a like for like SIPP and we are now 5 months into an estimated 8 week transfer. Badly named company and very misleading
27 de maio de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr Whatford,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating delays can be, particularly when dealing with valuations and transfers.
We would like to clarify that part of the delay in progressing your transfer has been due to requirements set by the third‑party investment provider. The documentation initially submitted has unfortunately been rejected by them, and they have requested additional information before they can proceed. A member of our team has already been in contact with you regarding these requirements and to support you through the next steps.
While we always strive to make the process as smooth and timely as possible, we are, in these cases, reliant on the third‑party provider’s processes and acceptance criteria, which are outside of our control. We fully appreciate the inconvenience this causes and remain committed to assisting you in meeting their requirements so your transfer can progress as quickly as possible.
If there is anything further we can do to support you, please do not hesitate to get in touch with our team.
Kind regards,
The Alltrust Team
Terrible service.
If you, as I have been, unfortunate enough to be dumped on this company, then I suggest you trasfer out. The SIPP dept are just downright unproffesional and rude. 9 days and no response to my email, 3 subsequent ones sent. Finally recieved a reply stating the dept was busy. Im still awaiting a reply to another question. I see simliar reviews here, noted months ago. And managment still has not addressed the issue. Incompitent !
5 de maio de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr Lee,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will shortly receive an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.
Kind regards,
The Alltrust Team
This seems to be the only way to get a…
This seems to be the only way to get a response. I received an email after my last comment I posted but then nothing !!! Can I ask your help to get someone to respond to my emails and we close on the outstanding actions.
5 de maio de 2026
Avaliação não solicitada
Resposta da Alltrust
Hi Ingo,
I’m very sorry to hear that you haven’t received a response to your recent email. This has been picked up and escalated internally. Please rest assured that our team is working to provide you with a response as soon as possible.
Kind regards
The Alltrust Team
Like many other unfortunate people…
Like many other unfortunate people here, I got dumped with this company when they bought out another SIPP provider. It’s hard to know where to start to describe just how inept they are! If you are thinking of using them, my very strong advice would be to avoid them like the plague. I reside is the US and have a NT (no tax code status) meaning I only pay tax in the US under the tax treaty between the 2 countries. When I eventually got some of my money out of them, after 10 long weeks of back and forth (don’t bother with email, they don’t reply). I resorted to calling them
every other day to get them to send me my money. Instead of asking me about my UK tax position, they applied 40% HMRC tax and sent the money with this amount deducted. I am truly speechless and am now going to move to another SIPP provider who knows what they are doing. Their people are very nice and I was careful not to lose my rag, but the left arm has no idea what the right arm is doing and they need to brought to book by the UK authorities and fast. Hopefully when the $7et hits the fan, I will no longer be tied to them. I feel sorry for their staff and if I worked there I would be rapidly looking for another job. Is it possible to give less than 1 star? 😱
27 de março de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mike,
We’re very sorry to read about your experience. We appreciate that this can be frustrating, particularly where overseas tax treaties are involved.
To clarify, we can only apply an NT (no tax) code where HMRC has formally notified us of this status. Unfortunately, at the time your income payment was made, we had not been issued with an NT code for your SIPP. Following that payment, HMRC subsequently provided us with an updated tax code, which was not an NT code.
For all future income payments, we are required to deduct tax based strictly on the latest HMRC instructions we hold. If you believe an NT code should apply, HMRC would need to issue this directly to us via their payroll system before we are able to process payments on that basis.
We regret the delays and communication issues you experienced and are sorry this led to dissatisfaction with our service. Our team has been in contact to explain the position and to provide you with Alltrust Payroll information, should you need this when contacting HMRC.
Thank you for taking the time to share your feedback.
The Alltrust Team
Avoid Alltrust if you possibly can
We have a SIPP with Alltrust after it took over from another company and , honestly, they are a nightmare. They hardly ever answer any emails even when it is stated as urgently requiring a response....our last few emails have been ignored. They are taking a fee from us without doing anything for it. Avoid them if you can!!!
6 de março de 2026
Avaliação não solicitada
Resposta da Alltrust
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. You will shortly receive an email from Trustpilot requesting some additional information. Please provide the details requested so that we can pass this to our Operations team, who will then be in touch with you directly.
Kind regards,
The Alltrust Team
Brite Payment
Have been trying to close this Sipp after the brite debacle told I must sign a disclaimer but still waiting for the forms as I do not want to leave gbp 5000 for any further payment from brite
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Alltrust
Dear Mr McCool,
Thank you for your review. We appreciate your concern and the distress this has caused you. Our team will be in touch today to fully explain the situation. If you have any further questions or concerns, please contact us at sipp@alltrust.co.uk
Kind regards,
The Alltrust team
The worst customer service ever…
I have been trying to contact and discuss my pension with all trust for the last year and trying to Get in contact with someone is impossible. The fact that they manage my pension pot won’t respond to simple requests astounds me. Time to change pension management company!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Alltrust
Hi David,
Thank you for leaving your review. We are very sorry to hear about your experience, and we are actively taking steps to improve our service. Your feedback has been shared with our Operations team, and a member of our team will be in touch to discuss your situation directly.
Kind regards,
The Alltrust Team
I have been trying to do a pension draw…
I have been trying to do a pension draw down since 21 Dec 25 and to date no progress. The excuse is “we are experiencing higher than expected demand”. When I was able to speak to someone I was told they’d lost staff but he would escalate my situation. Still nothing and we’re now at 5 Feb 26.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Alltrust
Thank you for taking the time to leave your review. We are sorry to hear about your experience and understand how frustrating this situation must be.
A member of our team has been in direct contact with you to discuss the matter and will continue to keep you updated on progress. Please be assured that we are actively working to resolve this as quickly as possible and will notify you immediately once the funds have been received.
Kind regards,
The Alltrust Team
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