I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Ver mais
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Veja o que dizem as avaliações
Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Ver mais
Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covere... Ver mais
Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy disc... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Informações de contato
PO Box 95790, 84095, South Jordan, Estados Unidos
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3,6
Bom
838 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Repairs covered without any problems
23 de dezembro de 2025
Avaliação não solicitada
Covered my water pump and helping me…
Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!
23 de dezembro de 2025
Avaliação não solicitada
They were very helpful and informative
They were very helpful and informative. Repaired facility were dragging their feet and also not keeping me informed but all the representatives at Alpha were more than happy to help me and keep me informed as it came available.
19 de dezembro de 2025
Avaliação não solicitada
Coverage approval comes fast
Coverage approval comes fast, allowing work to be completed in a timely manner.
23 de dezembro de 2025
Avaliação não solicitada
Need more repair locations
We live in Bellevue, NE.
The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle. I tried to get a tow truck, but after numerous calls no service was available for next 2/3 days.
Great if you had more service center location!
19 de dezembro de 2025
Avaliação não solicitada
Absolutely the biggest sham artists on…
Absolutely the biggest sham artists on the planet. They look for every reason not to pay. I've seen income tax refunds with a faster time line. They don't even pay the face value of the contract. Not really sure how these clowns sleep at night.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Robert,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is when a repair doesn't go as expected. Our goal is always to provide clear coverage and fair support.
We’d like to look into this right away, but haven’t been able to locate a matching contract or claim based on the information in your review. To help us understand what happened and verify the details of your coverage, could you please reach out to our team at 800-662-5519 with your contract or claim number?
Once we have that information, we can review your file, clarify any details, and make sure you receive an accurate resolution.
Thank you again for bringing this to our attention.
-Alpha Warranty Services
Well no problem in my complain dont…
Well no problem in my complain dont give me any hard time no to many questions and faster thant i inspected
17 de dezembro de 2025
Avaliação não solicitada
Alpha Warranty services is a scam
Alpha Warranty services is a scam, They don’t cover problems they claim to cover, Don’t bother buying this, it’s of no use.
UPDATE; If you want to look up the contract, its under Todd Runnels,
When I was sold the contract it the dealer stated it covered drive axles, and when your sales company tried to sell me another contract for the same vehicle again a year later he stated it covers drive axles, we have a drive bad drive axle you refuse to replace it under warranty, now we have other unknown problems with the vehicle and question if it will be covered or not?
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Hi,
We’re concerned to read your comments and take claims-related feedback seriously.
At this time, we’re unable to locate a contract or claim associated with this review, which makes it difficult for us to investigate what may have happened. Alpha Warranty Services is committed to honoring coverage as outlined in each customer’s contract, and we want the opportunity to review your experience in detail.
We’d appreciate the chance to help. Please reach out to our team at 800-662-5519 with your name and contract number, or any additional details that would allow us to locate your account. You can also reply here if you are comfortable sharing that information in a reply. We can review the situation and provide clarity.
Thank you for bringing this to our attention, and we hope to hear from you so we can work toward a resolution.
— Alpha Warranty Services
Be more assuring at the start the work will be covered.
I like how this warranty claim was eventually covered without too much static. However, I wish Alpha would have been more involved at the start to assure the the garage work would be covered instead of waiting until the end to inform me. This would have made the use of this warranty less stressful.
10 de novembro de 2025
Avaliação não solicitada
If someone tells you a car warranty is a scam, believe them
When buying my vehicle from St. Charles Mercedes Benz I was sold a warranty from Alpha Warranty Services for over $4,200, and told it covered "everything". OK, we can quickly anticipate that was an exaggeration, but with so much complicated equipment, the gamble seemed like a good wager to be a good value. After my first attempt at a claim, that is far from the truth.
When I had the actual warranty contract sent to me, since what the MB dealership gave me was more promotional than details, I think it would be a smaller document if they listed what IS covered. When I told the gal answering the phone what the issue was, I used the word, "wire". She quickly came back stating that, "In item 14, it states, 'spark plugs and wires'", therefore anything with a wire is not included. Mind you, item 14 has several items separated by commas. Taking one word out of context and elevating it to an exclusion of its own is an enormous stretch. I questioned if her logic held, why didn't the creator of the contract have a specific item, separated by commas, that clearly stated, "anything with a wire". I suggested that she did a word search for "wire", had a match, and therefore anything with a wire is excluded. She essentially agreed. I suggested had I called it a copper filament surrounded by an insulator, the repair would have been covered since there was no match. She seemed proud to use te term, "an exclusionary contract", and proudly shared with me that if a repair could loosely fall into one of the 30 or so bullet points of related items, they were excluded from the warranty. Only if she couldn't find a word that closely watched a word in the 14 -page document would it be covered.
When I asked how to contest the interpretation, she informed me there wasn't one, as if her logic dictated all consideration of coverage and contract interpretation.
So, the moral of the story is not just that you need to read the small print, but realize just about nothing is covered and a mildly educated young girl with a foreign accent is the judge and jury of how the contract will be interpretated.
I strongly feel I was dooped by St. Charles Mercedes Benz and wasted over $4,200. Learn from my mistakes and take a pass, at least if the warranty is from Alpha Warranty Services.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Hi Robert,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it can be when the details of coverage aren’t immediately clear, especially after purchasing a vehicle service contract you expected to bring peace of mind.
After reviewing your account, we found that no claim was filed under your contract. It appears there was a misunderstanding during your initial call regarding the type of component in question. The “wires” exclusion your representative referenced applies only to spark plug wires, which are entirely different from the seat wiring harness you were asking about. The wiring harness may still be eligible for coverage under your PriorityOne contract once the issue is properly diagnosed by a licensed repair facility.
We apologize that this wasn’t communicated more clearly at the time of your call. Our customer service teams are being coached to ensure this kind of confusion doesn’t happen in the future.
If you’d like to move forward, please take your vehicle to a repair facility and have them contact us directly once the problem is diagnosed. Our claims team will then review it to determine coverage according to your contract.
We appreciate your feedback. It helps us improve the way we communicate and support our customers. If you have any questions or would like help revisiting this inquiry, you’re welcome to reach out to our team at 800-662-5519.
Sincerely,
Alpha Warranty Services
Worst place to get an extended…
Worst place to get an extended warranty!! They will not approve any of your claims and make you pay everything!! This place is a damn joke!! Avoid them at all costs!!! DO NOT PURCHASE A CONTRACT WITH THEM!!!!!!!
5 de novembro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
We’re concerned to hear about your experience and want to make things right. At Alpha Warranty, we aim to provide timely, fair claim decisions while giving our customers the guidance and support they need. Unfortunately, we couldn’t identify any account associated with your review.
We’d like the opportunity to understand the situation better and help resolve any issues. Please contact us at 800-662-5519 so we can take a closer look.
Thank you,
Alpha Warranty Services
Very misleading
Very misleading, denied coverage, horrible wait times, rude staffing, and finally…..not worth the extra money on top of your already expensive vehicle. Save the money you would pay them and just put it in a piggy bank for your future repairs. They’ll make you pay for them with or without their coverage.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Sebastian,
Thank you for bringing your concerns to our attention. We’ve reviewed your contract and the associated claim in detail.
Our records show that your contract is an A+ plan, which provides stated (or itemized) coverage for specific listed components. In this case, the repair facility submitted a claim for a water pump and a coolant hose. The water pump and related labor were approved and paid according to the coverage limits outlined in the contract. However, the coolant hose is not listed as a covered component and therefore was not eligible for reimbursement under the plan terms.
We understand your frustration and recognize that vehicle repairs can be stressful. The representative you spoke with explained that Alpha Warranty Services administers the contract but did not sell it directly, as vehicle service contracts are typically purchased through the selling dealership. We are sorry that you felt our representative was rude. We have passed that information along to the customer service team and will take any necessary steps to improve. We remain committed to supporting our customers by processing claims in full accordance with the terms of the coverage purchased.
If you would like to discuss your contract details further or review what is included under your specific plan, our team would be happy to assist. You can reach them at 800-662-5519.
Alpha Warranty Services
Im a dealer selling the warranties
Im a dealer selling the warranties. Had to stop because they won't pay the claims. Someone needs to start a class action lawsuit.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Hi Dave,
We’re sorry to hear about your experience and take this feedback seriously. We work hard to provide fair and timely claim decisions while supporting our dealer partners with clear communication and training. Unfortunately, we weren’t able to locate any account information based on your review.
We’d appreciate the chance to learn more and address your concerns directly. Please reach out to our team at sales@alphawarranty.com or provide your dealer name. We’ll be happy to review the situation in detail.
Sincerely,
Alpha Warranty Services
As a provider of the repairs...
As a provider of the services (repairs), for the love of God people READ the contract. WHAT's covered, if its not covered DONT expect the warranty company to just pay for it. The Warranty Company is NOT a non-profit, they are NOT, just going to pay for anything. What is in the contract they pay for, if its not on the list forget about it.
26 de setembro de 2025
Avaliação não solicitada
Very promt response from Alpha
Very promt response from Alpha. Will recommend to everyone!
15 de setembro de 2025
Avaliação não solicitada
Very convenient and quick review of…
Very convenient and quick review of covered service. Very good communication, with prompt responses.
8 de setembro de 2025
Avaliação não solicitada
Major ABS system failure
Have a major brake issue and they say it's not covered. I have bumper to bumper warranty and it doesn't cover major braking components such as anything to do with the ABS system so I have to pay for an almost 4000 dollar repair that we cannot afford... I had to fight and fight for them to cover a major drive train failure also
Will never use this warranty again after it expires
5 de setembro de 2025
Avaliação não solicitada
Resposta da Alpha Warranty Services
Rebecca,
We are sorry to hear about the brake issues you are experiencing and understand how stressful unexpected repair costs can be. After reviewing your claim, we confirmed that your vehicle is covered under an A+ Enhanced contract, which is not a bumper-to-bumper plan. The coverage is limited to specific listed components, and unfortunately, the ABS system is not included under the “What Is Covered” section of your contract.
We recognize that this is not the outcome you were hoping for, especially given the cost of repairs. If you would like, our customer service team would be happy to walk through your contract in detail and explain exactly what is and is not covered so there is no confusion moving forward. Please feel free to reach us at (800) 662-5519.
– Alpha Warranty Services
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