logotipo da Alpha Warranty Services
Visitar o site

Alpha Warranty Services Avaliações 

838
•
O TrustScore é 3.5 de um total de 5

3,6

Associação ou Organização
Escreva uma avaliaçãoVisitar o site
Escreva uma avaliação

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covere... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy disc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação ou Organização

Escrito pela empresa

Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.

Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

838 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(838)

118 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 1 de um total de 5 estrelas

In my warranty it says mechanical…

In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.

13 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I made a few calls regarding the issue…

I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.

5 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was good until I had to pay the…

It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My Jeep Liberty

My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an outstanding experience with the Alpha Team

I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!

29 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THIS WARRANTY SUXXXXX

THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN

28 de janeiro de 2025
Avaliação não solicitada
logotipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.

Avaliado com 1 de um total de 5 estrelas

I stand by my statement!!

I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Alpha Warranty Services

Resposta da Alpha Warranty Services

Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.

Avaliado com 5 de um total de 5 estrelas

I would recommend!

They are very quick to pay and authorize once a repair facility calls about the problems I am having with my vehicle.(usually same day or next.) And they also cover a good amount of the total costs.

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Alpha always comes through!!

Alpha always comes through!!! They’re always fast in their decisions and provide great customer service/support if you have any questions..

11 de janeiro de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais