Al Quddus Travels and Tours Ltd Avaliações 61

Warning: Do Not Book with Mr. Mansoor or This Agency

I had an extremely disappointing experience with this agency, especially with the agent Mr. Mansoor. I booked my Umrah hotels through him, paying a significant amount for stays at the Makkah Pullman ZamZam and the Madina Sofitel.

While I was en route for Umrah, I received a notification from Mr. Mansoor that my hotel bookings had been cancelled. His reasoning was that the cancellations were due to the ongoing conflict, which I found to be an absurd explanation. This left me in a very difficult situation as I was already in transit.

While on the plane, I tried to reach Mr. Mansoor through WhatsApp, pleading with him to find me a replacement hotel in Makkah. I knew that once I landed in Jeddah, I would have no place to stay. Unfortunately, Mr. Mansoor was unable to resolve the issue, and he escalated the matter to his manager. After much back and forth, the manager finally arranged a non-refundable booking at M Makkah Hotel, which was 1.5 miles away from the Haram.

Given the circumstances, I had no choice but to accept the hotel, despite the inconvenience. However, after staying there for just one night, I decided to leave due to the distance from the Haram. I then arranged a new hotel at my own expense. This resulted in a financial loss, as the manager’s non-refundable booking could not be refunded.

Avoid this agency at all costs. Mr. Mansoor’s lack of professionalism and the agency's poor handling of my booking made an already stressful trip even more difficult.

We booked our holy trip with Al Quddus travels Hayes
Their team member contacted me in the morning as well that he is coming to pick us up once we landed at Jeddah .
We booked direct flights and both Hotles were near to Harm nice and clean in this busy time.
Company’s service was excellent. Driver was very helpful , friendly and polite. We booked full trip.
Insha Allah we will use this company again in the future
We recommend to every one for their services 🫶🏼

We recently travelled for Umrah with Al Quddus Travels and had a very good experience. Even during a difficult time in the Gulf, their team remained very professional and supportive throughout our journey.

Their customer service and communication were excellent from start to finish. They always kept us updated and were quick to respond whenever we had any questions.

Our package was bespoke for our family and everything was arranged very professionally. What they promised is exactly what they delivered. The hotels in both Makkah and Madinah were very good, the flights were well organised, and the transport was comfortable and reliable.

Travelling for Umrah with family can sometimes be stressful, but Al Quddus Travels made everything smooth and easy for us, even during uncertain times. We were very happy with the service they provided and it allowed us to focus on our Umrah without worrying about arrangements.

I would definitely recommend Al Quddus Travels to anyone planning Umrah, and we would happily travel with them again in the future.🌟🌟🌟🌟🌟

Al Quddus Travels team specially Mansoor is working good thank you for everything and appreciate JAZAKALLAH

Well-managed Umrah arrangements with great attention to detail. Suleman Haider provided excellent support throughout.
Thank you so much to give is hassel free trip🙂

Excellent Umrah arrangements. Everything was well organized and smooth. Special thanks to Suleman Haider for his honest guidance and support.

I booked my Ummrah package and everything is very smooth. I like there services. Hotel and transport are up to the mark. Highly recommended.

Thank you so much for your good service in Makka and Madina . Accommodation was good and hotel staff was very kind and supportive.we really enjoyed our tour thanks

The experience with Al Quddus Travels and Tour Ltd has been incredibly stressful for our family. We were assured of a comprehensive Umrah package that included hotel accommodations, flights, and transportation, for which we paid £5,000 upfront before any arrangements were made. However, when it came time for confirmation, we were informed that the quoted price was contingent upon having two children under the age of two, necessitating an additional payment of £650 to proceed. Despite our protests that we had not been made aware of this stipulation and having submitted our passports over a week earlier, we reluctantly agreed to pay half of the extra fee. After two days without communication, we reached out again, only to learn that the price had changed and they could no longer honor our booking. Fortunately, we ultimately received a full refund, but we would not recommend their services to anyone.

We used this company two months ago and it was an absolute nightmare. We booked a travel package online and paid the required fees. They requested documents, which we provided immediately.

Our group included two adults and one child, with one adult holding a Pakistani passport.

After a few days, we contacted them only to be told that they had not even started the visa application for the Pakistani passport, claiming we had not sent payment – a blatant lie, as we had paid upon their request. Despite multiple follow-ups, they applied for the visa.

One of the adults in our group was unwell, and we informed the company about this. They charged us extra to book better hotels, but without our consent, they gave us downgraded hotels of inferior quality, far from our intended destinations. Rather than refunding us the money for these poor arrangements, they still demanded and took more money from us.

The trip was ruined, and the original purpose of the trip could not be fulfilled due to their unprofessionalism, dishonesty, and disorganization, causing significant financial loss and stress.

This company is not just incompetent – they are scammers who deliberately mislead and exploit their clients. If there were a negative star option, we would give them minus five stars.

Please do not fall for these 5 stars reviews as these are either done by their friends/ family members or employees.

I just want to express how pleased I am with the service provided with this travel agency.

For starters, they did the Visa applications for two destination as we opted to do Umrah before going back to our motherland.

They sent us the details by email of the whole journey, from the day we exited our house, all the way to the day we re-entered our home back here.

Furthermore, the choice of hotels booked was sufficient with our needs (e.g. Needs to be close to X site).

The agency they choose to pick us and drive from place to place in Saudi Arabia was also sufficient for the amount of passengers and luggage lugged around.

Furthermore, even after Umrah, they kept us updated if our flight was delayed or advanced, which allowed us to travel to the airport in a timely manner.

Big thank you for Al Quddus Travels and my agent, Laiba!

I would like to take a moment to share my recent experience with Al Quddus Travel, as I believe it could be valuable for others contemplating their services.

Unfortunately, my experience did not meet my expectations, and I felt misled regarding the services I received. After making my payment, I noticed a significant decline in service quality. The travel package I purchased was not delivered as described, resulting in a particularly disappointing visit to Medina. To add to my frustrations, my hotel reservation was not processed as agreed upon in my package, and I was pressured to pay extra fees for a closer hotel, or else risk being placed in a location far from the Haram.

Furthermore, after making my payment, the company failed to accommodate check-in baggage, which had been previously included in my package. Additionally, there was a mistake with my wife's name on her flight ticket, causing unnecessary complications.

Throughout the process, I experienced frequent requests for money transfers, which only compounded my dissatisfaction.

I urge potential customers to exercise caution and verify all details thoroughly before booking, as I found the company’s commitment to customer satisfaction lacking. My interactions with their agents, Rimsha and Mansour, were particularly disappointing, as I felt dismissed rather than supported when I raised my concerns.

Moreover, I faced issues with their drivers, who often made me wait for extended periods and demonstrated little regard for customer service. The hotel in Medina, for which I paid extra, was not up to standard—being only a one-star establishment with unsafe electrical sockets that posed risks to my children.

It is evident to me that the company prioritizes its own interests over those of its customers. Their response to my feedback was disappointing, as they did not accept responsibility or offer an apology.

In conclusion, I sincerely urge future travelers to be cautious when considering Al Quddus Travel for their needs. Thank you for taking the time to consider .

I'm really happy to usama my very good friend now I'm always very good service very happy to visit Dubai 😀 my kids really happy to thank to usama he gave us really good pakg for Dubai InshaAll we booked again My Allah bless you all ❤️ 😊

Recently I have done my second Umrah with Al quddus travels with my family Allhumdulillah I found the service from this company more then my expectations we got the flights Hotels and transport as described, their Saudi team member was in touch with us in through out the journey, the Umrah guide was really knowledgeable and good person Miss Ayesha helped us a lot to guide us in right way she is skilled and experienced, definitely I recommend this agency to everyone
Thanks you very much Al Quddus travels from special care of my family

Public Notice

I would like to share my recent experience with Al Quddus Travel. Unfortunately, my experience did not meet expectations, and I felt misled regarding the services I received. After payment, the quality of service declined significantly, and my package was not delivered as described. My visit to Medina was particularly disappointing. I advise others to exercise caution and thoroughly verify all details before booking as this firm cannot be trusted in anyway possible. The agents especially Aresha Younas doesn't know what she is doing and has an extremely bad attitude towards her customers when challenged.

This company seems to care about theirselves but not their customers well-being. Instead of acknowledging their mistakes and apologizing, they asked me to remove or update my review. I complied with their request and updated it.

Furthermore, do not trust their drivers — they make you wait for hours and show no real interest in helping. This company is utterly unprofessional, supporting dishonest drivers without considering the facts.

I was dropped off at Medina Airport with my young son, who was unwell at the time, so our attention was focused on him. The driver unloaded our luggage and drove away. We immediately realized that one of our bags was missing, so we contacted the driver right away — he was still nearby. He confirmed that he would pull over, check, and return the bag, saying it was his duty to do so.

However, once he found the bag, his attitude completely changed — he demanded payment to bring it back to us. It is the driver’s responsibility to ensure all passengers’ belongings are removed before leaving, and other drivers at the scene agreed. Despite this, Aresha Younas sided with the driver and refused to acknowledge our complaint.

This company clearly protects dishonest drivers instead of standing by their customers. Truly a crooked firm supporting crooked practices.

Furthermore, Mr. Zabair, the Operations Manager, took over my file once the complaint was submitted. Mr. Zabair acknowledged that the issues raised should not have occurred. He originally informed me that the compensation will be deducted from Aresha Younas salary which i thought at the beginning wasn't fair. He informed me that he would provide his WhatsApp details so I could forward all the evidence; however, to this day, I have not received them. When questioned, he stated that Aresha Younas had admitted full responsibility and accepted that she had not provided satisfactory service. This is the reason why he didn't provide them.

Mr Zabair tune now has changed when I requested i want to forward my evidence that is now not considered. Aresha Younas evidence has been considered only but not mine. This what you call justice. May Allah SWT give these people the right path.

A decision was then made to offer £50 compensation per passenger, totalling £250 for five passengers. However, this compensation was to be issued as vouchers (credit notes). We immediately declined this offer, as we do not intend to use their services again. Our request for cash compensation was denied, which we believe is another way for the company to profit from our inconvenience.

We also requested to speak directly with the company’s Director, Mr. Rafique Muhammed, who is also the owner. This request was refused, as we were informed that company policy prohibits members of the public from speaking with him. It is extremely disappointing that the owner is unwilling to engage with customers but is more than willing to take their money. This shows that what the leader is and the team is working under.

Based on this experience, I would never recommend or use their services again. If it were possible to give a rating below one star, I certainly would, as they do not deserve any rating at all. Their service is completely unfit for

Please disregard the positive ratings, as reviewers are often pressured to revise negative feedback. Many of the favorable reviews appear to be fabricated.

Thanks to Ayesha younas for organising my travel ticket. Great customer service and went above and beyond to help out.

At the Umrah prep and booking stage Ayesha was very helpful. Daily updates on plans. Made adjustments without any issues. Good value on price too. We haven’t actually travelled yet, so hoping everything goes to plan.

I recently performed Umrah with the help of the travel agent Miss Laibah and the entire experience was smoothly organised and spiritually uplifting.
Many thanks

Good quality packages and service as well as communication with the agents i was speaking to, Ayesha Younas. Would recommend

This is the 2nd time I have been privileged to get a ticket from Muhammad Usman he was Very kind helpful in me getting ticket