Al Thahani New & Used Furniture Avaliações 

Resposta da Al Thahani New & Used Furniture

13 de jun. de 2026

Dear Valued Customer,

Thank you so much for your fantastic feedback! We are absolutely delighted to hear that you found our products excellent, our service excellent, and our quality high — all at an affordable price.

Delivering the perfect balance of quality and value is what we strive for every day at Al Thahani, and your kind words confirm that we are on the right track.

We've shared your appreciation with our entire team — they are honored and motivated by your recognition.

Thank you for choosing us. We look forward to serving you again soon!

Warm regards,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

13 de jun. de 2026

Dear Valued Customer,

Thank you for sharing your feedback. We have carefully reviewed your comments and would like to respectfully clarify the facts regarding your purchase.

1. Product Size & Fit:
At Al Thahani, we always encourage customers to measure their space—including doorways, staircases, and elevators—before purchasing furniture. Unfortunately, we cannot be held responsible for size incompatibility issues that arise after the sale, as these should be verified by the customer prior to purchase.

2. Exchange & Pricing:
You requested to exchange the L-shaped sofa (purchased for 1,400 AED) for a 5-seater sofa originally priced at 1,000 AED. However, the exchange was not refused. The price adjustment to 1,500 AED reflected the condition, quality, and market value of the 5-seater model you selected at the time of exchange. This was not an act of taking advantage but a fair business decision based on the specific item you chose.

3. Delivery Charges:
The delivery fees were communicated and agreed upon prior to service. Any charges incurred were for services rendered, and no hidden fees were added.

4. Request for Refund of 500 AED:
We have reviewed our records thoroughly. There is no record of any overcharge or outstanding refund due to you. The total amount paid reflects the items and services you received.

Final Statement:
We regret that you feel dissatisfied with the outcome. However, Al Thahani has acted professionally and in accordance with fair business practices throughout this transaction. We will not be issuing any refund, as none is owed.

If you wish to discuss this matter further, please contact us directly.

Sincerely,
Arbaab & The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you so much for your fantastic feedback! We're absolutely delighted to hear that you sold your appliances and furniture to Al Thahani and received good value for them. Being recognized as the best buyer for used furniture means the world to us.

At Al Thahani, we strive to offer fair prices based on current market value and item condition, while ensuring a smooth and transparent selling experience. Your satisfaction and trust are our greatest rewards.

We've shared your kind words with our entire team—they are honored and motivated by your appreciation.

We look forward to serving you again whenever you need to buy or sell quality used furniture and appliances!

Warm regards,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Wow – thank you so much for your incredibly kind and detailed review! We are absolutely thrilled to hear that your experience with Ahmed and the entire Al Thahani team was second to none.

It brings us great pride to know that Ahmed was helpful, patient, and efficient, and that he kept you fully informed throughout the entire process—from selection to delivery and installation. Going the extra mile by sharing videos and pictures is something we truly believe in, especially for customers who are trusting us from a distance or are new to the area.

We're also delighted that the delivery and installation team made sure you were completely satisfied before they left. That level of care and attention is exactly what we strive for every single day.

Your strong recommendation means the world to us, especially to those who are new to Abu Dhabi and looking for a trustworthy one-stop shop for home items.

We've shared your beautiful feedback with Ahmed and the entire team – they are deeply honored and motivated by your appreciation.

Thank you again for choosing Al Thahani. We look forward to serving you and anyone you refer to us with the same dedication and warmth.

Warm regards,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you so much for your wonderful feedback and for trusting Al Thahani to furnish your entire apartment with a purchase of 15,000 AED! We are absolutely delighted to hear that you were pleased with the cleanliness of the items, and that we were able to deliver and install everything on the same day.

A special thank you for recognizing Ahmed – he takes great pride in ensuring that every customer, especially those furnishing an entire home, receives a seamless, stress-free experience. We will be sure to share your kind words with him and the entire team.

Your satisfaction is our greatest reward. We look forward to serving you again whenever you need quality furniture or appliances!

Warm regards,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you so much for sharing your wonderful experience with us! We're absolutely delighted to hear that you were impressed with your purchase of a used sofa set and refrigerator from Al Thahani.

It's great to know that our staff was friendly and helpful and that you received a good offer on both items. We truly believe in providing fair value and professional service to every customer.

We're also pleased that the on-time pickup of your old items added convenience to your experience. Making the process smooth and hassle-free is always our goal.

Thank you for choosing Al Thahani. We look forward to serving you again whenever you need quality used furniture or appliances!

Warm regards,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you for sharing your feedback. We take all customer concerns seriously and would like to respectfully clarify the facts regarding your experience.

1. Initial Price Estimate vs. Final Offer
You mentioned that an initial price was negotiated without a physical inspection. At Al Thahani, we always provide preliminary estimates based on the condition and details shared by the customer. However, our final offer is always subject to an in-person inspection of the items. This is standard practice in the used furniture industry and was explained to you during our communication. Any initial discussion of price is an estimate, not a final commitment.

2. The Inspection Visit
When our team arrived, they conducted a physical inspection of your items. After assessing the actual condition, wear, and marketability of the furniture and appliances, they determined that the items did not meet the quality standards we require for resale. As a result, a revised offer was made — not to deceive, but to reflect the true value of the items based on our professional evaluation.

3. Communication with Ahmed
Our team leader was present and authorized to make decisions on-site. Ahmed remained available by phone throughout the process and was not "radio silent." If you attempted to reach him, we have no record of missed calls or messages during that time. We are happy to review any evidence you may have.

4. Our Position
Al Thahani has been in business since 1989 and has built a reputation for honesty and transparency. We do not engage in "bait and switch" tactics. A preliminary estimate is never a guaranteed final price. We reserve the right to adjust our offer based on the actual condition of items upon physical inspection.

We regret that you feel disappointed, but we acted professionally and ethically throughout. We wish you well with the remainder of your move.

Sincerely,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you for taking the time to share your feedback, though we are genuinely sorry to hear that you found our team to be rude. This is certainly not the impression we wish to leave with any customer.

At Al Thahani, we pride ourselves on treating every customer with respect, patience, and professionalism. Without specific details about your interaction, it is difficult for us to fully understand what went wrong or to address the situation appropriately.

We would greatly appreciate the opportunity to learn more about your experience and, if possible, make things right. Please feel free to contact us directly at [Phone Number] or info@althahanifurniture.com with more details about your visit or interaction.

We value every customer and are committed to continuous improvement. We hope you will give us a chance to better understand your concerns.

Sincerely,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you for taking the time to share your experience in such detail. We take all feedback seriously and have carefully reviewed each of the points you raised.

1. Pricing on Initial Visit vs. End of Day
You mentioned that our representative gave you good prices initially but then adjusted them later in the day.
Our clarification:
Pricing on used furniture and appliances can be subject to change based on demand, the time of purchase, and the total volume of items selected. However, any price adjustment would have been clearly communicated before you agreed to proceed. If at any point you felt the final price was unreasonable, you were free not to complete the purchase. You stated that overall you still found the total price “reasonable.”

2. Delivery Charges – From AED 350 to AED 750 (then AED 600)
You agreed to a provisional delivery fee of AED 350, to be confirmed closer to the delivery date.
Our clarification:
When the delivery date arrived, our team assessed the actual volume and size of the items to be delivered. Because the furniture required a larger truck and multiple trips, the final cost increased. This was explained to you at that time. After negotiation, you agreed to pay AED 600 – a reduction from the quoted AED 750.
We acknowledge that the delivery took longer than expected (approximately 5 hours), and for that we apologize. However, the fee was based on the size and complexity of the move, not the number of hours alone.

3. Broken Couch – Request for AED 150 to Fix
You reported that the couch was delivered broken, and when you sent pictures, we offered to repair it for an additional AED 150.
Our clarification:
We take responsibility for items damaged during delivery. However, because the issue was discovered after delivery and after the delivery team had left, we offered to cover the repair at a reduced cost (AED 150) rather than the full market rate. We regret that you found this unsatisfactory. As a gesture of goodwill, we are willing to revisit this issue if you contact us directly.

4. TV Stand – Scratched Condition
You accepted a TV stand based on photos, but upon delivery found it scratched and requested a return.
Our clarification:
We agreed to the return on the spot, which you acknowledged. The item was not forced upon you, and the issue was resolved immediately. We do not see any ongoing problem regarding the TV stand.

5. TV Pricing – AED 1,800 for a Used 60″ LG TV
You compared our price to a new 65″ LG TV available for AED 2,000.
Our clarification:
Used appliance pricing depends on the specific model, age, original retail price, condition, and market availability. A new entry‑level 65″ TV may be priced at AED 2,000, but that does not mean every used 60″ TV should be significantly cheaper. You were not forced to purchase the TV, and you chose not to buy it. No transaction took place, so there is no financial issue to resolve.

Final Statement
We regret that your overall experience with delivery, the broken couch, and communication did not meet your expectations. While we stand by the fairness of our pricing and policies, we acknowledge that the delivery and repair situation could have been handled better.

We are not a perfect company, but we are an honest one. We have been serving customers since 1989, and we always strive to improve.

If you wish to discuss the broken couch further, please contact us directly. Otherwise, we wish you well in your new home.

Sincerely,
The Al Thahani Team

Resposta da Al Thahani New & Used Furniture

Atualizado em 13 de jun. de 2026

Dear Valued Customer,

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had a very good overall experience with Al Thahani, from the purchase of your used furniture to the shifting process.

It's especially rewarding to know that everything was completed smoothly, thanks to the cooperation and professionalism of our staff. Providing a hassle-free and seamless experience is exactly what we strive for every day.

We've shared your kind words with our entire team — they are honoured and motivated by your appreciation.

Thank you for choosing Al Thahani. We look forward to serving you again whenever you need quality used furniture or appliances!

Warm regards,
The Al Thahani Team