American Smart Avaliações 7

Resposta de American Smart

8 de fev. de 2026

Hello,

We’re sorry to see your review and would like to clarify the situation for transparency.

Your order was cancelled at your request, and the refund was successfully processed back to the original payment method used at checkout. The timeline is as follows:

- December 31, 2025 – Refund initiated immediately after cancellation
- January 3, 2026 – Refund fully completed by our payment processor

For security and compliance reasons, refunds can only be issued to the original payment method. At no point were we informed that the card used was closed. If a card has since been closed, banks typically still receive and reroute refunds automatically — this must be handled directly with the card issuer.

We also want to clarify that we did respond to multiple emails explaining the situation and offering to provide refund confirmation or reference details to assist with the bank.

We take customer service seriously and strongly refute any suggestion of dishonest behavior. If you still need documentation to help locate the refund with your bank, we remain available to assist.

Kind regards,
Customer support team
American Smart

Resposta de American Smart

8 de fev. de 2026

Hello,

Thank you for your feedback. We’d like to clarify the circumstances around your cancellation request.

At the time we received your cancellation request, the order was already under fulfillment and processing, which means it could not be immediately stopped. This is clearly outlined in our order policy, as fulfillment begins shortly after an order is placed.

We understand the frustration this may have caused and want to reassure readers that cancellation requests are never ignored — they are handled based on the order’s fulfillment status at the time they are received.

If you require any additional confirmation or documentation, our support team remains available to assist.

Kind regards,
Customer support team
American Smart

Resposta de American Smart

8 de fev. de 2026

Hello,

Thank you so much for your kind words and positive feedback! We’re truly happy to hear that you’re satisfied and that we could meet your expectations.

It means a lot to us that you chose us as your retailer, and we appreciate your trust and support. We look forward to serving you again in the future!

Warm regards,
American Smart

Resposta de American Smart

11 de set. de 2024

Thank you for your business and feedback.

Resposta de American Smart

11 de set. de 2024

Hi LUCK - Seems like we couldn’t identify you or locate your purchase. Are you sure you purchased this product from our business? We noticed that you are posting images of an item that is not in our product range and looks like some image(s) are even for another brand.
In order to identify you or better understand your experience, can you send us some more details about your purchase (like the date of the purchase (if any), name, etc.?

Resposta de American Smart

11 de set. de 2024

Thank for so much for your business and your review. Hope to to see you again soon!