No Expertise
No stars would be the accurate rating for this company. I am a small business owner, and I have a small budget. The company agreed to work with a small monthly budget and make minor improvements on the site until everything was working to perfection.
The main goal was to fix a few errors in Google Merchant, and maintain the web page. I have a low-maintenance page; press a button and do the plugin updates, that is all. For Google Merchant, I needed to fix the category for the product, which I only sell one product, and the shipping information.
We discussed their bad reviews during the interview before hiring them, but I trusted them because at least they had reviews and were based in the US. After making the first payment, I got a call and had to have a 45-minute discussion because they insisted on building a new web page, and I emphasized fixing the Google Merchant errors. This was ridiculous; it was like dealing with a stubborn salesperson. Since I did not agree to have a new site, they went silent, and I had to call them to follow up.
They agreed to work on Google Merchant, and I went from having three errors to having the entire inventory flagged. In addition, they never access the web page to update the plugins. I realized they did not have the expertise to manage a web page or Google Merchant, and their intent was only to build a new web page and charge me for it.
The company took my money and left me in worse shape. This was a monthly agreement, and I terminated it. I would have let them build anything and charge anything if they did what I wanted first to show I could trust them. The terrible reviews about this company are genuine, and you cannot trust this company. I gave them a chance after reading the reviews; you should not.
18 de outubro de 2024
Avaliação não solicitada