Americangrocer Avaliações 

75
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They sold out of date food. When I complained, they admitted to deliberately selling out of date food and put the onus on the buyer to be beware. I will be getting a refund back from my credit card an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have made multiple big purchases the past few months to keep my fix on american food after visiting the country this year.. everything has been really good value for money (past best before doesnt bot... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. Ordered Piña colada mix , alcohol free. MUCH better price than Amazon (although postage bumped it up ...I don't pay for postage on Amazon). Arrived within 2 days. Much faste... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Before this week I hadn’t ordered from American Grocer. The prices seem very competitive and my order came very quickly with communication of delivery at every step of the way. Unfortunately on arriva... Ver mais

Detalhes da empresa

  1. Empório Gourmet
  2. também em
  3. Confeitaria
  4. Fornecedor de Produtos Alimentícios
  5. Importadora
  6. Loja de Conveniência
  7. Mercearia

Escrito pela empresa

We are your one stop shop for all of your favourite American sweets, confectionery, sodas, and grocery. We work exclusively with many of our brands to provide our shoppers the latest and greatest offerings available stateside.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

75 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(75)

31 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

they are bad

they are bad, taken me off amazon list and not given me an reason, was left with 700 bags of salt, they are so unhelpful and they dont even answer you back

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Hi! We’re sorry to hear you’ve had a bad experience, but this does not relate to us. Please remove the review and redirect it to the correct entity when possible.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience. Prompt delivery with everything packaged properly and in good condition. They even sent extra Warheads. Thanks!

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thanks so much for the awesome review.

We’re glad your order landed safely: and hey, those extra Warheads were our little way of saying thanks for shopping with us. Enjoy!

Avaliado com 5 de um total de 5 estrelas

Items received promptly and well…

Items received promptly and well packaged, website easy to navigate. This is how it's supposed to be done.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

This is how it should be done, and we’re glad you noticed. Thanks for the kind words, much appreciated.

Avaliado com 5 de um total de 5 estrelas

excellent product range

14 de dezembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Much appreciated, we’re glad you’re loving the range. We've always got new product drops, so keep an eye out!

Avaliado com 5 de um total de 5 estrelas

Nice range and service

I love the American range that they got, i'm a regular ordering 3 times a week for my goods🫡👍🏽👍🏽

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Three times a week?! That’s legendary. Thanks for the loyalty and for backing the American range so hard. We’ll keep the goods coming...

Avaliado com 5 de um total de 5 estrelas

Great products and service

The website is easy to navigate, the product ranges change frequently keeping it interesting. Items arrive very quickly, packed in a study box and glass jars of pickles in lots of bubble wrap.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Fast delivery, sturdy boxes, extra-safe pickle protection 🥒💪, and ever-changing product drops are exactly what we aim for. Really appreciate you taking the time to share this!

Avaliado com 5 de um total de 5 estrelas

Love this store

Love this store. We used to live in the US. Our kids grew up there and we can find so many of the tastes and flavours that they loved -and still do. Goldfish, Milano cookies, biscuit mix...and now Snickerdoodle mix. The kids are now in their 30s but love coming home to Thanksgiving.
The service - order placing and deliver - is brilliant. Most items have arrived within a day or two of ordering. Great service and the products are exactly what we like. Can't recommend highly enough.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

This made our day, seriously! Thanks so much for the kind words.

We love hearing that we’re bringing back those classic US flavours your family grew up with. Goldfish, Milano cookies, Snickerdoodles… elite choices. And kids in their 30s still coming home for Thanksgiving? Big win!

Avaliado com 5 de um total de 5 estrelas

Although stock will naturally vary

Although stock will naturally vary, there is an excellent range. Have used the site many times with much pleasure. Most recent shop, there was a problem with order, but when I contacted them, this was sorted out thoughtfully and to my total satisfaction.

31 de outubro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much for your kind words and for being a returning customer! We really appreciate your patience when there was an issue with your last order, glad to hear it was resolved to your satisfaction.

Avaliado com 1 de um total de 5 estrelas

beware

Bought popcorn for £3.99 each (12 bags) money was taken order confirmed, next working day I get a refund as price changed to £7.99 and the shop choose not to honor the order. No communication, no email with an explanation, literary the only information I received was from PayPal regarding a refund. Will not use this store again as that is as unprofessional as it gets.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

We completely understand your frustration. This was a very rare mistake caused by a pricing error, and we agree the team didn’t handle it correctly. Refunds were issued right away, but you should’ve received an explanation from us.

We can’t find an order under your name, so please share your order number and we’ll look into it right away to find a resolution. Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service.

Excellent customer service.

In a haze of jet lag, I placed a large order in error. The team picked up my SOS email immediately and corrected the issue without any fuss or problems. Speedy responses, friendly customer service, and overall a very reassuring experience. Although this order was an accident, i know i can order with confidence next time!

30 de outubro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much for your lovely review! We’re really glad the team could step in quickly and get it sorted for you... we’ll be here anytime you’re ready to place your next order (jet lag or not!)

Avaliado com 5 de um total de 5 estrelas

Impressive Service

Ordered Friday, out for delivery on Saturday. Superb service and no doubt will be back to order more American goods.

Also noting that the 2 x jars of Goober were expertly packed, impressed all around.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much! We’re really glad your order arrived so quickly and safely; Goober deserves that VIP packing treatment :)

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service.
Ordered Piña colada mix , alcohol free.
MUCH better price than Amazon (although postage bumped it up ...I don't pay for postage on Amazon).
Arrived within 2 days. Much faster than I thought.
Will DEFINITELY use again and fully recommend.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much. We’re so glad you enjoyed the Piña Colada mix and our quick delivery.. it’s one of our favourites too. Really appreciate your kind words and support!

Avaliado com 5 de um total de 5 estrelas

My go to american food store

Have made multiple big purchases the past few months to keep my fix on american food after visiting the country this year.. everything has been really good value for money (past best before doesnt bother me). I would love to see you get some jelly beans in stock like the starburst, skittle or jolly ranchers, I would deffo snap them up.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Really appreciate the kind words (and the repeat orders!). Love the jelly bean suggestion. We’ll pass that on to our buying team

Avaliado com 5 de um total de 5 estrelas

Did I mean to order 10 bottles of sweet…

Did I mean to order 10 bottles of sweet baby rays? Nope! Was I extremely excited when I opened my box to find them? Yep. Handed them out at my friends engagement party and everyone was thrilled. Stuffing cheez its in my face as I type this 😏

29 de agosto de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much for your brilliant review, this put a big smile on our faces! We’re glad your Sweet Baby Ray’s surprise turned into a party hit, and that the Cheez-Its are keeping you company too. We really appreciate your support.

Avaliado com 1 de um total de 5 estrelas

Out of date products

Order some dill spears surprised that they were almost a month out of date and cloudy looking
Email them they said it was oaky to sell out of date products
Will never order anything from them again
Not a good company to deal with
They did not look all cloudy and spoiled
So you can say they were good all day long but that dose not make them good

28 de agosto de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

These jars were discounted with the best before date clearly marked on the product listing, so customers could make an informed choice before purchasing. As they were past best before (not use by), they were still safe to enjoy; but we completely understand if the quality wasn’t what you expected.

Even though the date was clear on the listing, we processed a refund for you. We’re sorry this experience fell short of what you’ve come to expect as one of our valued customers. We hope future orders continue to meet your expectations.

Avaliado com 5 de um total de 5 estrelas

A very fast and efficient service.

I put in an order for 48 cans of La Croix fizzy drinks yesterday morning. They arrived safe and sound at noon today. A very fast and efficient service.

27 de agosto de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much for your review. We’re delighted to hear your La Croix order arrived so quickly and safely. Enjoy your cans, La Croix is amazing - we look forward to sending you more in the future!

Avaliado com 1 de um total de 5 estrelas

SCAM!

American Grocer is unethical and cheater.
I ordered a large bottle salad dressing which should last for a very long time (when new), instead they sent me one that’s about to expire (2mth). When I complained about it, they requested I send the item back at my own expense, and when they receive it, they will only refund the item cost, not the original shipping cost which was quite high, and won’t pay for the return cost.

Order #AG85669

In response to the supplier’s reply, for a large bottle of salad dressing, of typical shelf life of 2 years, having only 2 month before expiry is cheating, especially when you don’t include expiry date on product description. I have returned the bottle on 2nd class Royal Mail as specified on email by the supplier, yet no refund was issued.

17 de junho de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

We’re sorry to hear you felt disappointed with your order. All of our products are supplied within their recommended shelf life, and the item you received still had two months before its best before date, which remains safe to enjoy until then.

In cases where customers decide to return items, our returns policy (which is clearly outlined at checkout) covers the product cost but not shipping charges. We understand this can be frustrating, but it ensures we remain consistent and fair to all customers.

We never intend for any customer to feel let down, and we appreciate you taking the time to share your experience. Your feedback helps us review and improve how we communicate about shelf life and returns.

Avaliado com 5 de um total de 5 estrelas

Great service

Ordered on Tuesday, it arrived Wednesday. Some great items, especially the Spanish honey 👍 I ordered some discounted products that are past the best before, however this was clear on the website, and they are perfectly safe to consume. The only negative comment I have, is that the sauce I ordered wasn't protected and the cap split, spilling a small amount into the box. I will definitely order from here again.

4 de junho de 2025
Avaliação não solicitada
logotipo da Americangrocer

Resposta da Americangrocer

Thank you so much for your thoughtful review! We’re glad to hear your order arrived quickly and that you’re enjoying the Spanish honey and other items. You’re absolutely right; discounted products past their best before are clearly marked and perfectly safe, but we really appreciate you pointing that out for others too.

We’re sorry about the sauce cap splitting during transit. We’ll review our packaging to help prevent this in future. It’s great to know you’ll be ordering again, and we look forward to sending you more soon!

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