They sold out of date food. When I complained, they admitted to deliberately selling out of date food and put the onus on the buyer to be beware. I will be getting a refund back from my credit card an... Ver mais
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Veja o que dizem as avaliações
Have made multiple big purchases the past few months to keep my fix on american food after visiting the country this year.. everything has been really good value for money (past best before doesnt bot... Ver mais
A empresa respondeu
Excellent service. Ordered Piña colada mix , alcohol free. MUCH better price than Amazon (although postage bumped it up ...I don't pay for postage on Amazon). Arrived within 2 days. Much faste... Ver mais
A empresa respondeu
Before this week I hadn’t ordered from American Grocer. The prices seem very competitive and my order came very quickly with communication of delivery at every step of the way. Unfortunately on arriva... Ver mais
Detalhes da empresa
- Empório Gourmet
- também em
- Confeitaria
- Fornecedor de Produtos Alimentícios
- Importadora
- Loja de Conveniência
- Mercearia
Escrito pela empresa
We are your one stop shop for all of your favourite American sweets, confectionery, sodas, and grocery. We work exclusively with many of our brands to provide our shoppers the latest and greatest offerings available stateside.
Informações de contato
London, Reino Unido
- info@americangrocer.co.uk
- americangrocer.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
they are bad
they are bad, taken me off amazon list and not given me an reason, was left with 700 bags of salt, they are so unhelpful and they dont even answer you back

Resposta da Americangrocer
Excellent experience
Excellent experience. Prompt delivery with everything packaged properly and in good condition. They even sent extra Warheads. Thanks!

Resposta da Americangrocer
Amazing experience- great customer…
Amazing experience- great customer service …. Thank you!

Resposta da Americangrocer
Items received promptly and well…
Items received promptly and well packaged, website easy to navigate. This is how it's supposed to be done.

Resposta da Americangrocer
Nice range and service
I love the American range that they got, i'm a regular ordering 3 times a week for my goods🫡👍🏽👍🏽

Resposta da Americangrocer
This website is One stop Shop.

Resposta da Americangrocer
Great products and service
The website is easy to navigate, the product ranges change frequently keeping it interesting. Items arrive very quickly, packed in a study box and glass jars of pickles in lots of bubble wrap.

Resposta da Americangrocer
Love this store
Love this store. We used to live in the US. Our kids grew up there and we can find so many of the tastes and flavours that they loved -and still do. Goldfish, Milano cookies, biscuit mix...and now Snickerdoodle mix. The kids are now in their 30s but love coming home to Thanksgiving.
The service - order placing and deliver - is brilliant. Most items have arrived within a day or two of ordering. Great service and the products are exactly what we like. Can't recommend highly enough.

Resposta da Americangrocer
Although stock will naturally vary
Although stock will naturally vary, there is an excellent range. Have used the site many times with much pleasure. Most recent shop, there was a problem with order, but when I contacted them, this was sorted out thoughtfully and to my total satisfaction.

Resposta da Americangrocer
beware
Bought popcorn for £3.99 each (12 bags) money was taken order confirmed, next working day I get a refund as price changed to £7.99 and the shop choose not to honor the order. No communication, no email with an explanation, literary the only information I received was from PayPal regarding a refund. Will not use this store again as that is as unprofessional as it gets.

Resposta da Americangrocer
Excellent customer service.
Excellent customer service.
In a haze of jet lag, I placed a large order in error. The team picked up my SOS email immediately and corrected the issue without any fuss or problems. Speedy responses, friendly customer service, and overall a very reassuring experience. Although this order was an accident, i know i can order with confidence next time!

Resposta da Americangrocer
Impressive Service
Ordered Friday, out for delivery on Saturday. Superb service and no doubt will be back to order more American goods.
Also noting that the 2 x jars of Goober were expertly packed, impressed all around.

Resposta da Americangrocer
Excellent service
Excellent service.
Ordered Piña colada mix , alcohol free.
MUCH better price than Amazon (although postage bumped it up ...I don't pay for postage on Amazon).
Arrived within 2 days. Much faster than I thought.
Will DEFINITELY use again and fully recommend.

Resposta da Americangrocer
My go to american food store
Have made multiple big purchases the past few months to keep my fix on american food after visiting the country this year.. everything has been really good value for money (past best before doesnt bother me). I would love to see you get some jelly beans in stock like the starburst, skittle or jolly ranchers, I would deffo snap them up.

Resposta da Americangrocer
Did I mean to order 10 bottles of sweet…
Did I mean to order 10 bottles of sweet baby rays? Nope! Was I extremely excited when I opened my box to find them? Yep. Handed them out at my friends engagement party and everyone was thrilled. Stuffing cheez its in my face as I type this 😏

Resposta da Americangrocer
Out of date products
Order some dill spears surprised that they were almost a month out of date and cloudy looking
Email them they said it was oaky to sell out of date products
Will never order anything from them again
Not a good company to deal with
They did not look all cloudy and spoiled
So you can say they were good all day long but that dose not make them good

Resposta da Americangrocer
A very fast and efficient service.
I put in an order for 48 cans of La Croix fizzy drinks yesterday morning. They arrived safe and sound at noon today. A very fast and efficient service.

Resposta da Americangrocer
SCAM!
American Grocer is unethical and cheater.
I ordered a large bottle salad dressing which should last for a very long time (when new), instead they sent me one that’s about to expire (2mth). When I complained about it, they requested I send the item back at my own expense, and when they receive it, they will only refund the item cost, not the original shipping cost which was quite high, and won’t pay for the return cost.
Order #AG85669
In response to the supplier’s reply, for a large bottle of salad dressing, of typical shelf life of 2 years, having only 2 month before expiry is cheating, especially when you don’t include expiry date on product description. I have returned the bottle on 2nd class Royal Mail as specified on email by the supplier, yet no refund was issued.

Resposta da Americangrocer
Great service
Ordered on Tuesday, it arrived Wednesday. Some great items, especially the Spanish honey 👍 I ordered some discounted products that are past the best before, however this was clear on the website, and they are perfectly safe to consume. The only negative comment I have, is that the sauce I ordered wasn't protected and the cap split, spilling a small amount into the box. I will definitely order from here again.

Resposta da Americangrocer
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