El producto es correcto: justo lo que quería y a un precio considerablemente mejor que otras webs. Sin embargo el proceso de envío es lamentable, con mensajes contradictorios sobre alteraciones de la... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Overall, I’m very happy with my order. It arrived on time, exactly as expected, and in great condition. My only concern was that it took several days to get a response to a shipping question, which ma... Ver mais
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One of the worst online shopping experiences I’ve ever had. Here’s why: 1. Shipping took longer than what was advertised on their website 2. When the order finally shipped, they didn't sen... Ver mais
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La compra ha sido muy fácil y la lámpara ha llegado en el tiempo indicado cuatro días. La lampara es exactamente como esperaba. He quedado muy satisfecha con todo el proceso. Quizás haría una sugere... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ANDLIGHT – Your Home Should Feel Like Home En AndLight cuidamos el diseño, la calidad y la funcionalidad. Seleccionamos con mucho mimo nuestras lámparas, muebles y accesorios para el hogar, de la mano de algunas de las marcas más reconocidas del mundo. Somos distribuidores oficiales de piezas de diseño, tanto clásicas como modernas, y trabajamos tanto para clientes particulares como para proyectos de interiorismo profesionales. Nuestro objetivo es inspirarte y ayudarte ofreciendo buenos productos, un trato cercano y conocimientos de la mano de expertos. Desde nuestra base en Copenhague, queremos que tu experiencia con nosotros sea fácil y agradable, desde el momento en el que haces clic en nuestra web, hasta que llegan tus productos a casa.
Informações de contato
Nelson Mandelas Allé 16, 2450, København SV, Dinamarca
- +45 44 44 62 44
- info@andlight.es
- andlight.es
3,5
Bom
82 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
45 dias y sigo esperando, ¿es normal?
Realicé el pedido de 2 lamparas VP7 el 27/11/2023. Hoy día 11/01/2024 no las he recibido. He contactado 5-6 veces con Andlight, responden rápido, pero falta eficiencia. ¿Hasta cuando?
Espero fechas exactas, espero compensación, espero un perdón.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da AndLight.es
Dear Urki,
Thanks for sharing your experience!
We’re truly sorry to hear about the issue with your order. While we do display expected delivery dates on our website, all customers should be kept informed in case of any delays.
We strive to keep our customers updated throughout the entire journey, and I sincerely apologize if this wasn’t your experience.
Please feel free to reach out to us at info@andlight.es
— we’d be happy to look into the matter further.
Wishing you a wonderful summer!
Best regards,
Maria // Andlight
Atención y entrega excelente
Atención y entrega excelente. Gracias :)
22 de novembro de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Ester,
Dear David,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safe.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Producto nunca llegó
Hice el pedido hace un mes y el producto aún no ha llegado. Vendedor no ha resuelto el problema ni tampoco devuelve el dinero.
9 de novembro de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Ana,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the issue with your order. While we do display expected delivery dates on our website, all customers should be kept informed in case of any delays.
We strive to keep our customers updated throughout the entire journey, and I sincerely apologize if this wasn’t your experience.
Please feel free to reach out to us at info@andlight.es
— we’d be happy to look into the matter further.
Wishing you a wonderful summer!
Best regards,
Maria // Andlight
Resposta da AndLight.es
Dear Elena,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safe.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
El pedido fue del 16/10 y aun no lo he…
El pedido fue del 16/10 y aun no lo he recibido.
Un desastre
29 de outubro de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Angel,
Thank you for your feedback.
We’re sorry to hear about the issue with your order. While we show expected delivery dates on our site, customers should always be informed about any delays — and we apologize if that didn’t happen in your case.
Feel free to contact us at info@andlight.es, and we’ll gladly look into it.
Wishing you a lovely summer!
Best regards,
Maria // Andlight
Resposta da AndLight.es
Hi, and thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safe.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Empresa recomendada
Me gustó mucho tanto la rapidez en el envío como su servicio de atención al cliente. Volveré a comprar, muy recomendado.
25 de agosto de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Inés,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Buena tienda
Fácil, buen precio y buen servicio. Recomendable.
24 de agosto de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Urko,
Thank you so much for your nice review!
It is a pleasure to hear when our customers have received a good service. We are happy that your order arrived quickly and safely.
We hope that we will have the honor of having you as a customer again!
If you have any questions, please contact us at info@andlight.es
Have a wonderful day!
Best regards
Maria // Andlight
Siempre informada
Buen trato, siempre informada de donde estaba mi pedido y ante una duda me contestaron rápidamente
4 de agosto de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Ester,
Thank you very much for the great review - we are really happy about that!
How wonderful to hear that you received a good assistance from the customer service.
Thanks again - I hope you have a fantastic summer!
Best regards,
Maria // Andlight
Buen precio y muy buen servicio post…
Buen precio y muy buen servicio post venta…la lampara fue recivida con un golpe (cosa que puede suceder) y respondieron muy bien y muy rapido gestionando su devolucion y el envio de una nueva
3 de julho de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Mariona,
Thank you very much for the great review - we are really happy about that!
We are sorry to hear that your lamp was delivered defect. How it is wonderful to hear that you received a good assistance from the claim department.
Thanks again - I hope you have a fantastic summer!
Best regards,
Maria // Andlight
Super servicio y calidad
La lampara llego en perfecto estado, bien empaquetada y en las fechas prometidas. Muy recomendable!
28 de julho de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Sol,
Thank you so much for your great review!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safely.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
Excelente lámpara
Muy contenta con el
pedido. La lámpara es una pasada, mejor de lo que me esperaba. Llego en dos días y a súper buen precio!
Recomiendo y repetiré.
13 de julho de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Sol,
Thank you so much for your great review!
It truly means a lot to us to hear that you had a positive experience with our service. We’re glad to know that your order arrived quickly and safely.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
Resposta da AndLight.es
Dear Teresa,
Thanks for taking the time to share!
It means a lot to us to hear that you had a good experience with our service. We are happy that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
I wish you a good summer!
Best reagrds
Maria // Andlight
Embalaje espantoso
El embalaje es un auténtico desastre, el producto no se ha dañado de milagro, así no se puede enviar un artículo que cuesta 240 euros, mal
3 de maio de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Jose,
Thanks for sharing your experience!
I'm truly sorry to hear about your experience. It’s always our goal to ensure that our customers are left with a positive impression when shopping with us.
I can only apologize that this wasn’t the case for you.
Please don’t hesitate to reach out to us – I’d be more than happy to look into the matter and see how we can help: info@andlight.es
Wishing you a wonderful summer.
Best regards
Maria // Andlight
Rapidez y muy buen servicio
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Eugenia,
Thank you so much for your great review!
It means a lot to us to hear that you had a good experience with our service. We are happy that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, you are always welcome to contact us at info@andlight.es.
Have a wonderful day!
Best regards
Maria // Andlight
¡Son unas lámparas maravillosas!Me…
¡Son unas lámparas maravillosas!Me gustan mucho. La calidad es de primera. Me informaron durante todo el plazo de entrega - muy cómodo. Muchas gracias.
23 de fevereiro de 2023
Avaliação não solicitada
Resposta da AndLight.es
Dear Anastasiia,
Thank you so much for your nice review!
This is so nice to hear - we are so happy to hear about your positive experience with our service. We’re glad to know that your order arrived quickly and safe.
We hope to have the pleasure of welcoming you as a customer again in the future.
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
Envió muy rápido
Envió muy rápido, en todo momento sabía dónde se encontraba el pedido gracias al número de seguimiento. Muchas gracias.
25 de dezembro de 2022
Avaliação não solicitada
Resposta da AndLight.es
Dear Javi,
Thanks for the nice review!
We are so happy to hear that you felt informed during the whole customer journey.
Please do not hesitate to ask if you have any questions; info@andlight.es
I wish you a wonderful!
Best regards
Maria // Andlight
pedimos una lampara pensado que iva a…
pedimos una lampara pensado que iva a bateria pero era con cable. en los datos no ponia que tuviera cable. estoy valorando devolverla
11 de dezembro de 2022
Avaliação não solicitada
Resposta da AndLight.es
Dear Javi,
Thanks for sharing your experience!
I am sorry to hear if some of the information on the site was unclear. This is something that we always are working on improving.
Please let us know if you have any questions that I can help you with; info@andlight.es
I wish you a good summer!
Best regards
Maria // Andlight
Sencillez y rapidez
25 de outubro de 2022
Avaliação não solicitada
Resposta da AndLight.es
Dear Emilio,
Thanks for the nice review!
How nice to ready that your order was delivered fast and without complications. This is what we strive for with all of our customers!
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
Buen producto, buen servicio
El envío llegó en el tiempo estimado y perfectamente embalado. La lámpara es PRECIOSA!
25 de outubro de 2022
Avaliação não solicitada
Resposta da AndLight.es
Dear Marta,
Thanks for the great review!
How nice to ready that we have delivered such a good experience to you. This is what we strive for with all of our customers!
If you have any questions, please don’t hesitate to contact us at info@andlight.es
Wishing you a wonderful day!
Best regards
Maria // Andlight
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