Ordered a ladies adjustable finger ring. Not adjustable in any way shape or form without causing anticipted damage. No returns note ( proclaimed small company ) no instructions what so ever.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bought this as a present for my daughter-in- Laws birthday- she absolutely loved it! So great experience especially with the lovely packaging.
My husband got me the pearl drop earrings for my Birthday and my daughter got me the matching necklace. On opening the earrings I found the pearls on the earrings were noticably different sizes so I m... Ver mais
Ordered a necklace for 60th birthday present, its even nicer than photo , extremely pleased with purchase. Arrived in a lovely gift box also.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Annabel Jewellery is a UK-based jewellery brand renowned for creating timeless, meaningful pieces that celebrate life’s most precious moments. Specialising in high-quality, sterling silver jewellery, Annabel Jewellery offers a wide range of personalised gifts, from elegant necklaces and bracelets to rings and earrings. With a commitment to exceptional craftsmanship and customer service, each piece is designed to evoke emotion and be cherished for years to come. Whether it's for a milestone celebration, a heartfelt gift, or a personal treat, Annabel Jewellery’s collection brings sentiment and style together in perfect harmony.
Informações de contato
Reino Unido
- annabeljewellery.com
4,5
Excelente
55 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fab present
Bought this as a present for my daughter-in- Laws birthday- she absolutely loved it!
So great experience especially with the lovely packaging.
2 de abril de 2026
Ordered a necklace for 60th birthday…
Ordered a necklace for 60th birthday present, its even nicer than photo , extremely pleased with purchase.
Arrived in a lovely gift box also.
1 de abril de 2026
Resposta de Annabel Jewellery
Thank you so much for your review , we're very happy you love your gift! x
Resposta de Annabel Jewellery
Thank you so much x
Excellent and fast service
2 de março de 2026
Resposta de Annabel Jewellery
Thank you for taking the time to review us x
Resposta de Annabel Jewellery
Thank you so much, so happy you love your Annabel Jewellery! x
Beautiful item
Beautiful item, gorgeous packaging and a great service. Would definitely recommend.
23 de fevereiro de 2026
Resposta de Annabel Jewellery
Thank you so much for taking the time to leave us a review xx
Chain very difficult to fasten clip…
Chain very difficult to fasten clip tiny earring very hard close
27 de fevereiro de 2026
Resposta de Annabel Jewellery
So sorry to hear you weren't satisfied with your order. I can see that you ordered our bestselling pearl huggie hoops and pearl necklace.
The diameter of the 10mm pearl is written in the product description for your reference. Sorry to hear you find the fastenings tricky, we will certainly take that on board for future designs.
Please feel free to reach out to our customer service team and we would be more than happy to assist you to ensure a positive outcome. Kind regards, The Annabel Jewellery Team
Ordered a ladies adjustable finger…NON adjstable !
Ordered a ladies adjustable finger ring. Not adjustable in any way shape or form without causing anticipted damage.
No returns note ( proclaimed small company ) no instructions what so ever.
Had to chase this owner all the way for e mail responses - not forthcoming
Had to chase the refund a day after the item was received a m. the day before.
Totally unprofessional.
Would not recommed in any way.
Bitterly disappointed.
Do not use this Company.
Just hard work !!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Annabel Jewellery
Thank you for sharing your feedback.
We’re genuinely sorry to hear that your experience felt frustrating. We always aim to provide clear product information and supportive service to every customer.
The ring you purchased is adjustable, as noted in the product description, and is designed to gently expand or tighten for a comfortable fit. If there was any difficulty adjusting it, we would have been more than happy to guide you through the process.
Regarding returns, as a small independent jewellery brand, we currently aren’t able to offer free returns. While we would truly love to provide that option, the costs can be significant for small businesses like ours. Our return policy is clearly outlined on our website so customers can make informed decisions before purchasing.
We always strive to communicate respectfully and resolve concerns fairly, and we remain open to assisting further within our store policies.
Many thanks
The Annabel Jewellery Team
Pretty jewelery with prompt delivery…
Pretty jewelery with prompt delivery and communication.
6 de fevereiro de 2026
Lovely product and looks like it…
Lovely product and looks like it should. Delivery was prompt
5 de fevereiro de 2026
Bought as a gift
Bought as a gift. Parcel was very well packaged and presented beautifully. Items themselves are very good quality and value for money.
27 de janeiro de 2026
This was a present for my daughter
This was a present for my daughter. She loved the jewellery. Lovely packaging .
8 de janeiro de 2026
Good product.
Good, well-made product at a very good price. Nicely packed with prompt delivery.
5 de janeiro de 2026
It was a gift for a special friend
It was a gift for a special friend, they loved it.
25 de novembro de 2025
Good and beautiful jewellery
Good and beautiful jewellery. Real efficient on the delivery
Only one issue, the package had the wrong message.
18 de novembro de 2025
The perfect gift
I bought the earrings as a gift and was delighted when they arrived so quickly. The box is lovely too and displays them really well. I know my friend will love them. I feel they can be worn daily or on a special occasion.
6 de novembro de 2025
Nice company to deal with
I needed to make a return to the company. They were very good about it and kept in excellent communication throughout the process and issued a speedy refund.
14 de outubro de 2025
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.