Anolon UK Avaliações 

154
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unbelievable I purchased product from Anolon. I paid through a third party(Zip),however I did not receive 3 item that I am paying for and Anolon will not reimburse me or send me the 3 items. Their cus... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my second set of Analon cookware, having recieved the first set some 20+ years ago as a birthday present (keen cook). The only reason to replace is the creation of an outdoor kitchen where t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

We bought our first set of Anolon pots with lids over 10 years ago. They have performed and lasted well although the surfaces are now starting to wear. So we decided to replace them and stay loyal to... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Worst Customer Service ever Purchased set at Kohls Jan 2023. 4QT developed coating peeling/delamination. Filed claim Dec 2023, Analon responded Dec 22 with Claim #262425 and that I would be contace... Ver mais

Detalhes da empresa

  1. Loja de Balcões
  2. também em
  3. Loja de artigos domésticos
  4. Loja de utensílios de cozinha

Escrito pela empresa

We're a professional gourmet brand, loved by chefs across the globe. If the kitchen is your happy place, then fill it with cookware that sparks serious joy. We bring out the best in our cookware so you can bring out the best on every plate, and have been perfecting our craft since 1984, when we developed the first hard-anodized, smooth-interior nonstick cookware. Since then, we've continued to innovate, honing & developing the technology that matches your passion for creating delicious culinary masterpieces. We know that culinary inspiration comes from both Grandmother and Instagram, that a menu can be minimalist, multicultural, modern—sometimes all three—and that great culinary experiences range from simple to seasonal to special. We know it's about the journey - not the destination. The art and act of cooking is nourishing in itself. And we exist to give you the inspiration and confidence to explore your craft, and experiment. As cooking, eating, and entertaining continue to nourish all of us, journey with us to find your happy place; extracting every last drop of joy along the way. "For keen cooks with a sense of style, these thick-based pans are outstanding, with heat distribution that puts most other pans sets to shame, and whose non-stick coating doesn't chip & lasts years." - The Independent


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(154)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Lovely cookware

Lovely cookware, which arrived incredibly quickly, and was at a sale price as an extra bonus. Very impressed.

12 de julho de 2021
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Resposta da Anolon UK

Hello Nicola Stevenson. Thank you so much for taking the time to leave a review, your response means a lot to us. Happy cooking! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent delivery

Excellent delivery - quality product. Would recommend and definitely buy again.

11 de julho de 2021
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Resposta da Anolon UK

Hello Mathew Smith. Thank you so much for taking the time to leave a review, your response means a lot to us. Happy cooking! - Consumer Care Team

Avaliado com 1 de um total de 5 estrelas

Non-existent Customer Services

Since October 2020 my wife has been trying to get a sauté pan replaced under their lifetime guarantee.
After several months repeating the problem and sending two sets of photos Anolon agreed the product was faulty and said they would replace it. This was on 26 April 2021. Of course she was not too optimistic at this point and rightly so as she was told on 5 June 2021 that the product was now out of stock. She was offered a Circulon sauté pan instead and as a last resort agreed to accept it.
Surprise,surprise, a package arrived on 17 June which contained two frying pans which she had not asked for.
She has no use for them and is still waiting to receive the sauté pan (which is shown as in stock on their website).
As the company closed the case before she received the correct pan the whole matter has been most distressing and time consuming.
Still an unsatisfactory outcome and barely worth one star.

18 de junho de 2021
Avaliação não solicitada
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Resposta da Anolon UK

Hello, I am awfully sorry to hear of your wife's experience. We have requested your information to see how we can assist and solve this issue, Please can you update your information with Trust Pilot so we can help! Thanks - Consumer Care

Avaliado com 3 de um total de 5 estrelas

The product is excellent and well worth…

The product is excellent and well worth the money. However I purchased it as a gift and a great big sticky address label had been stuck directly onto the product box! It was impossible to remove the label spoiling the overall look.

17 de junho de 2021
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Resposta da Anolon UK

Hello, I am sorry to hear this, We are trying to limit our cardboard waste, this will be why the item was not in an extra box. I have passed your feedback on to the correct team. Thanks - Consumer Care

Avaliado com 5 de um total de 5 estrelas

Fabulous product

14 de junho de 2021
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Resposta da Anolon UK

Thank you Ian Scott for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Love these saucepans with non toxic surfaces

I have had three saucepans in the past bought as a wedding present-and they have lasted twenty years. They are extremely good and I therefore bought them again and included the milk pan and frying pan purchasing the bundle of five. I was particularly wanting them as they have a non toxic surface.

12 de junho de 2021
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Resposta da Anolon UK

Thank you Blue Shutters for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Great, Highly Recommended

Great product which I am proud to own and use. Excellent communications when ordering and swift dispatch and safe delivery. Highly recommended.

31 de maio de 2021
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Resposta da Anolon UK

Thank you Adam Quin for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Anolon certainly know the real meaning…

Anolon certainly know the real meaning of customer service. Other companies out there should follow their example. A real credit to their industry.

30 de maio de 2021
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Resposta da Anolon UK

Thank you Mr Rod Vickery for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 4 de um total de 5 estrelas

Intial reply comes late from customer services, but good thereafter

i have amended the rating from 1 star to 4 stars now.

Initial review-I unfortunately had an issue with the order I placed with atleast 1 item having a manufacturing defect, and product feature ( smart stacking) not working fir some items as advertised.
I sent a message with clear photos immediately to them.
8 days down the line, still there is no response.

I have no idea what is going on..

I got a reply around 16 days after my email. From then onwards though, the service was good. Faulty item was replaced with a similar item, since they did not have the origina litem in stock.

28 de maio de 2021
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Resposta da Anolon UK

Hello, I am awfully sorry for the delay in response, We have been experiencing a high volume of emails. I can see we have replaced the faulty items for you. Thanks - Consumer Care

Avaliado com 1 de um total de 5 estrelas

Lid doesnt fit the pot

Lid doesnt fit the pot, it rattles about so much. Tried to email via customer services and havent heard back for days

26 de maio de 2021
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Resposta da Anolon UK

Hi Yasmine, I am awfully sorry about this. I have processed a replacement for you and sent an email confirming. Thanks - Consumer Care

Avaliado com 5 de um total de 5 estrelas

Utterly superb!

We have Been using Anolon for many years and they are absolutely fantastic, they are some of the most durable cookware we have found and in all honesty we’ve never had the need to buy from someone else, they even outlasted our pans we purchased from lecreuset and circulon which were 3 times the price , we have also had experience of the customer service at Anolon from dealing with them with an inquiry and they were also very very good indeed, we quite literally have not a bad word to say about Anolon ! Superb!!!!!!

22 de maio de 2021
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Resposta da Anolon UK

Thank you Neale Teppler for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

great products

great products - they match my other Analon pans. Do you sell lids for the 2 frying pans?

17 de maio de 2021
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Resposta da Anolon UK

We are sorry to see we missed this review. We set our standards high and regrettably acknowledge that we failed on this occasion. If you would like any help or support, please contact us on support@meyeruk.com. Regards, Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, arrived quickly and as always such a great product. I have recommended the brand to my friends and family.
Purchasing direct from the source gives you piece of mind and authenticity.

15 de maio de 2021
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Resposta da Anolon UK

Thank you Raniah Kouzali for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Great pans, excellent service.

I ordered identical pans to my old ones, which were starting to wear out. The new ones were about the same price as I paid ten years ago, and a 10% voucher made them even better value. What is more, they arrived the day after ordering, even though I was not in a hurry and opted for free delivery. And the packaging was excellent, done so that none of the pans could get scratched or damaged and with only a little plastic. I have already recommended Anolon to a couple of friends.

12 de maio de 2021
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Resposta da Anolon UK

Thank you Eva for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent

Delivery was within 2days. Excellent service. Really pleased with my pan. I have been looking for an oven pan for quite sometime but found the cast iron ones too heavy, so thank you Anolon for producing a light weight item that does both oven and hob in one pan. I will be looking to possibly purchase other items.

11 de maio de 2021
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Resposta da Anolon UK

Thank you for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Prompt delivery

Prompt delivery, boxed and packaged well. We already have the saucepans which we like very much so I am sure we will like these just as much.

10 de maio de 2021
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Resposta da Anolon UK

Thank you Jon Bamsey for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 5 de um total de 5 estrelas

Great product

Great product. Wish they did a bigger one. Arrived as described and in good time. Have bought Anolon pans before & they are still going strong over 11 years later. Non-stick is excellent.

21 de abril de 2021
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Resposta da Anolon UK

Thank you Mrs Judith for your review. We’re so glad you are satisfied with our products and services, and wishing you many years of happy cooking with them! - Consumer Care Team

Avaliado com 4 de um total de 5 estrelas

We purchased a set of Anolon pans

We purchased a set of Anolon pans about 14 years ago, they have been brilliant. We decided to order another set and I am slightly concerned that they don’t feel as ‘heavy’ I hope they last as well as the first set

20 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Quality oven tray

So far the oven tray has been perfect. Fingers crossed!

10 de abril de 2021
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Resposta da Anolon UK

We are sorry to see we missed this review. We set our standards high and regrettably acknowledge that we failed on this occasion. If you would like any help or support, please contact us on support@meyeruk.com. Regards, Consumer Care Team

Avaliado com 4 de um total de 5 estrelas

Not quite as robust as our originals

The pans where beautifully finished but compared with our older pans the gage of metal was thinner and less robust. The larger pan is also not quite round, it is very slightly out of pure circular. The non stick surface is working well so far.

10 de abril de 2021
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Resposta da Anolon UK

We are sorry to see we missed this review. We set our standards high and regrettably acknowledge that we failed on this occasion. If you would like any help or support, please contact us on support@meyeruk.com. Regards, Consumer Care Team

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