Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We used AnswerAide to build us an automation to welcome our new clients, and to follow up with them over the following ninety days. It checks in with the client to see if they have any questions and s... Ver mais

Avaliado com 1 de um total de 5 estrelas

As a business that was transparent from the beginning in sharing why we chose Answer Aide over the last service provider we had, the communication has not improved and continues to be full of errors c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

AnswerAide has done great answering phone calls for my lawn care business. They work well with our CRM and our clients have complimented their staff many times and never had a clue it wasn’t actually... Ver mais

Avaliado com 5 de um total de 5 estrelas

They have been able to assist our company with the influx of calls we received from our TV and radio ads. We try to provide them with plenty of notice before airing the ads; however, sometimes we sche... Ver mais

Detalhes da empresa

  1. Serviço de atendimento telefônico
  2. Empresa BPO
  3. Serviços Administrativos
  4. Serviço B2B
  5. Serviço de Call Center

Sobre Answer Aide

Escrito pela empresa

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us.

In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more.

In addition to phone services, we also offer omnichannel services, including text messaging (SMS), email, website chat, Facebook messenger, and so forth. We provide custom solutions for each of our clients.

Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

27 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We have a property management company…

We have a property management company and they do a great job at screening our emergency calls and scheduling showings. Our maintenance department loves Answer Aide because they have reduced the false emergency calls by 60%.

12 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent service!

Excellent service!! I use them for multiple businesses. They are always very responsive and professional. I highly recommend this company.

8 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

They have been able to assist our…

They have been able to assist our company with the influx of calls we received from our TV and radio ads. We try to provide them with plenty of notice before airing the ads; however, sometimes we schedule some at the last minute and they are always very accommodating.

14 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

they are very responsive in making any…

they are very responsive in making any changes we request to our account. the agents are professional and our callers don’t realize we’re using an answering service. we are truly happy that we switched to Answer Aide.

1 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, they worked with us to get our number ported and setup call transfers, great customer service, affordable. Will recommend to other businesses.

13 de agosto de 2022
Avaliado com 1 de um total de 5 estrelas

You really dont want me to wright a…

You really dont want me to wright a review!!!

11 de agosto de 2022
logotipo da Answer Aide

Resposta da Answer Aide

Hi Eric,

I'm glad I was able to reach you on the phone, and I apologize that the messages were going to your co-worker. I sent you an email to let you know that I did test your entire script to confirm everyone is receiving the correct messages. We also went ahead and added in the company name and email fields per your request.

If you have any further questions or concerns please call us at 866.427.3500 or send us an email to support@answeraide.com.

Avaliado com 1 de um total de 5 estrelas

Great format, terrible execution and communication.

As a business that was transparent from the beginning in sharing why we chose Answer Aide over the last service provider we had, the communication has not improved and continues to be full of errors causing loss potential sales and thousands of dollars of business.

13 de julho de 2022
logotipo da Answer Aide

Resposta da Answer Aide

We are genuinely sorry that we let Betros Plumbing down over the holiday weekend and want to thank you for bringing this to our attention.

Unfortunately, there was a miscommunication with the last-minute changes you made to the on-call script, and we called the wrong tech during the weekend.

Betros Plumbing still received their regular leads during the weekend, and we did attempt to dispatch the emergency calls to the person we had listed as on-call, but they did not answer the phone.

We are truly sorry that we won't be able to continue to service your account and wish you and Betros Plumbing the best in the future.

Avaliado com 5 de um total de 5 estrelas

Great Option to Build Your Automations

We used AnswerAide to build us an automation to welcome our new clients, and to follow up with them over the following ninety days. It checks in with the client to see if they have any questions and solicits for feedback. When we get a good rating it will automatically ask for them to leave a review for us on Google. We’ve been using it for two weeks and already received three reviews. This automation well worth the money.

21 de setembro de 2019
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais