A fantastic service, very conscientious team. Only want to help and assist. I cannot recommend them highly enough. Thank you for all that you do for us
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Veja o que dizem as avaliações
Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Ver mais
A empresa respondeu
Answer Connect have been a tremendous help for our small business (we use their live call answering - 'virtual receptionist' service). Their team have made the set up process really smooth and easy. T... Ver mais
An absolutely amazing call answering service in the UK. They provide: - Web chat services - Call answering services - Updating info onto our own CRM - They book meetings onto my Calen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Escrito pela empresa
Informações de contato
AnswerConnect, 11 Rutland St., EH1 2DQ, Edinburgh, Reino Unido
- 0800 802 1069
- hello@answerconnect.co.uk
- answerconnect.co.uk
4,9
Excelente
206 avaliações
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Tony was great!
31 de outubro de 2025
Resposta da AnswerConnect UK
Thank you very much for taking the time to review our service Charlie. I'm glad to hear that Tony was able to assist you, I'll be sure to pass on your feedback.
Many thanks
Jill
Setup made easy!
Laurence helped us through the tricky initial setup process, working out how the calls would be handled for different scenarios of contact and customer. Since them we have had next to no problems. Real customers can still get through to us with the rest of the public filtered out. Wish we had set this up years ago.
17 de outubro de 2025
Resposta da AnswerConnect UK
Thank you Mike for taking the time to review your experience with our service. I am so glad to hear that Laurence was able to work with you to create a bespoke script that works so well to get the messages that really matter to you quickly. We are excited to be working with you.
Thank you
Jill
Head of Sales and Service UK
Great service
Great service, Agents always available to help with any queries.
Filtering calls really works well. Have been using the service for the last 7 years.
Message translation to emails works well.
16 de outubro de 2025
Resposta da AnswerConnect UK
Hi Paul,
Thank you for your great review, we really appreciate you letting us know how well our service has supported you over the last seven years our agents will be delighted to hear from you too.
Many thanks
Jill
Head of Sales and Service UK
The representatives are awesome!
The representatives are really friendly, helpful and assertive which makes speaking with Answer Connect an pleasant experience.
Special thanks for Swetha and Maureen! you are awesome!
26 de setembro de 2025
Resposta da AnswerConnect UK
Thank you for taking the time to review our service Chhaya, it really means so much to us. I am delighted to hear that you have a great experience when you reach out to us and I'll share your thanks with Swetha and Maureen they'll be so pleased to hear from you.
Thank you very much too for your referral - word of mouth is from our clients is so impactful and I am glad that you had the opportunity to use our Refer A Friend opportunity.
Thank you
Jill
Jill Calder - Hed of UK Sales and Service
Quick response
They reply very quickly on the chat and provided the requested report within a few minutes
4 de setembro de 2025
Resposta da AnswerConnect UK
Hi Jane,
Thank you very much for the time taken to provide feedback on our service. I glad that Flora was able to provide the information that you requested speedily, she'll be delighted to hear from you. We're always here to support you.
Thank you
Jill
A fully comprehensive professional…
A fully comprehensive professional service which enables you to focus on your business at hand knowing all incoming communications are being dealt with efficiently 24/7.
4 de setembro de 2025
Resposta da AnswerConnect UK
Hi Steve,
Thank you so very much for your wonderful review. We're so excited to see that our service if freeing you up to focus on your business and that you have peace of mind knowing that we are here 24/7 to support your business.
Thanks again for your feedback.
Jill - Head of Sales and Service UK
An absolutely amazing call answering…
An absolutely amazing call answering service in the UK.
They provide:
- Web chat services
- Call answering services
- Updating info onto our own CRM
- They book meetings onto my Calendly
- Can change the call script instantly
- Are able to set up multiple detailed call scripts
- Have fantastic call handlers
- Have an incredible portal that allows you to review all call recordings and calls instantly
- Excellent customer service team
- Plenty of support to get it all set up
- Multiple tiers of pricing to fit different call minutes
- And they wipe the competition off the map
I so love you guys.
Definitely recommending you — Answer Connect are the best secretary phone service ever.
30 de junho de 2025
Avaliação não solicitada
Resposta da AnswerConnect UK
Hi Buhir,
Thanks so much for the fabulous recommendation! I'm glad to hear that you are enjoying many of the features that we provide as part of our answering service. Thanks again.
Resposta da AnswerConnect UK
Wonderful! Thank you for the review.
Laurence listened to everything I…
Laurence listened to everything I needed and offered solutions and got everything done in lightening speed.
Fast, easy, super efficient !
12 de junho de 2025
Resposta da AnswerConnect UK
That's some much for the lovely review Lillie. So great to hear that Laurence took the time to understand your needs and that she was able to find a solution that works for you! We look forward to working with you very much.
Wish i did this years ago
Wish i did this years ago!
I have found the initial set up process straight forward and started working the same day i singed up. It has saved my time to focus on other areas of my business.
30 de maio de 2025
Resposta da AnswerConnect UK
Thank you for the fantastic review Tom! We're so glad to hear that we were able to get your bespoke script in place for you to use on the same day as you signed up and that the process was straightforward. It is amazing to hear too that our service freed up some of your time to direct your focus strategically.
Excellent Solution & Great Extension To My Team.
I have been using AnswerConnect for several years and it is a great solution. It just works. It is easy to use and manages what we need very well, and is a great extension to my team.
I did have a minor issue where I needed to contact their Support team via WebChat, and it was pretty much an instant response. No 'bots', no waiting, simply straight in to talk to Tony who resolved the issue quickly - and then assisted with some additional configuration. Tony was happy to help and went above and beyond - a true credit to the AnswerConnect team.
13 de maio de 2025
Resposta da AnswerConnect UK
We're thrilled to hear that Tony made such a great impression Graham. We'll definitely pass this along to him. We're so glad to hear that we managed to resolve your issue quickly, we know how important it is to get things working well. 'No bots' - we truly understand the importance of human connection.
I've recently switched
I've recently switched to AnswerConnect, I have to say, they're on it. Every time a change needs to be made or anytime there is a snag, just let them know and they solve it in minuites.
Would reccomend in a heartbeat!
8 de maio de 2025
Resposta da AnswerConnect UK
Thank you so much for your amazing review Daniel! We truly appreciate your trust in us, and we look forward to being part of your continued success!
AnswerConnect, Simply one of the best!
AnswerConnect has provided me with an “out of hours” call answering service for a few Years now, and I can honestly say they do an amazing job. They have a great APP that allows instant rota alterations and excellent communications. My Clients always know their call will be answered and dealt with in a professional manner, which really gives them peace of mind. If you need any sort of call handling solutions, AnswerConnect is the very best.
29 de abril de 2025
Resposta da AnswerConnect UK
Thank you for partnering with us over the past four years Trevor! We're glad to hear that AnswerConnect has helped ease the pressure of handling your out of hours calls and that our support has made a positive impact on your business. We are delighted to hear that our App helps your team. We appreciate the trust you’ve placed in us. Here's to many more successful years together!
A very quick response to the issue…
A very quick response to the issue raised. Professional service and all resolved. Thanks
24 de abril de 2025
Resposta da AnswerConnect UK
Thanks very much for the review Sandra, it is always great to hear how we're doing.
AnswerConnect offers a great solution…
AnswerConnect offers a great solution for our out of hours callers and those who require assistance during the day with FAQs.
Great account management support.
6 de março de 2025
Resposta da AnswerConnect UK
Hi Erin,
It’s wonderful to know that we are able to assist you with your calls and that our service team offers great support to manage your account. We're thrilled you chose us to handle your incoming calls, and we truly appreciate your feedback.
Thanks very much.
Jill
Prompt and efficient help
Prompt and efficient help.
Always actioned very quickly.
Reliable service.
31 de janeiro de 2025
Resposta da AnswerConnect UK
Thank you for the great review Juliet. We're so glad to hear that we are providing you with an efficient reliable service.
Thanks
Jill
Extremely helpful and quick!
21 de janeiro de 2025
Resposta da AnswerConnect UK
Thanks very much for the lovely review Peter. We appreciate it very much.
Resposta da AnswerConnect UK
Thanks for the review Rachel. I'm glad to hear that the everything went smoothly.
Jill
All communication received from…
All communication received from everyone at AnswerConnect to date has been great. The continuous support is amazing and the company cannot do enough for you.
2 de janeiro de 2025
Resposta da AnswerConnect UK
Hi Will,
Thank you for your wonderful review. We are thrilled to hear that we have been able to support your business by handling your calls.
Jill
Great communication
Quick, clear, and helpful communication that helped set us up
13 de dezembro de 2024
Resposta da AnswerConnect UK
Thank you Mark! We're glad to hear that you had a great experience setting up your account. We are looking forward to helping you manage your calls.
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