Right has been fantastic. I had to change my booking and David and Ria were pleasant , professional and helpful. Will definitely use Artic trip again
A empresa respondeu
Antictrip
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Veja o que dizem as avaliações
For last 1 and half month I’m waiting for your confirmation The ticket that you provided have 30 KG luggage and the original ticket given by airline company don’t have any baggage allowance. F... Ver mais
A empresa respondeu
I had a small issue with my travel booking. I contacted Anti Trip. The consultant Pranav was extremely useful and helped me to resolve my query immediately. He also made sure I went online and accesse... Ver mais
A empresa respondeu
Five star for spencer being the best agent in Antic agency, very humble, accommodating and helpful. Thanks to him for securing my tickets as I have problem in my transaction. He I really patiently wa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We offer flight bookings and hotel reservations
Informações de contato
128 City Road London, EC1V2NX, London, Reino Unido
- 02038347788
- support@antictrip.co.uk
- antictrip.co.uk
fantastic
Right has been fantastic. I had to change my booking and David and Ria were pleasant , professional and helpful. Will definitely use Artic trip again
17 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for your kind words. We are happy to hear that David and Ria were able to assist you so effectively. We always strive to provide the best service, and it's wonderful to know you had a positive experience. We look forward to welcoming you back to Artic Trip again soon.
Thanks
Team Antic Trip
For last 1 and half month I’m waiting…
For last 1 and half month I’m waiting for your confirmation
The ticket that you provided have 30 KG luggage and the original ticket given by airline company don’t have any baggage allowance. For last 45 days your guys asking time for sort it out but no response.
You are treating your customers like a slaves
No option to contact your teams , emails are not working, phone number always busy mode
Totally like a BiG BiG BiG Scammmmmm
14 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Mr.Nabeel,
We would like to provide some clarity regarding your baggage allowance. If the airline allows 30 kg for your ticket, there is no fault on our part as we simply booked the ticket for you. If you wanted to add extra luggage, we provided you with that option. We are confident that a member of our team has already contacted you in the past. Our contact number is correct, which is why you were reached out to.
Thanks
Team Antic Trip
Please avoid…ongoing harassment
I am writing to share an update on a recent review that my partner submitted regarding this company.
We endured a battle of several weeks for our funds to be returned to our credit card account (I believe we were fortunate)
However, my partner subsequently posted a review of our experience, which was reported by AnticTrip and attempted to be removed. Trustpilot, recognizing the honesty of the review, restored it.
Since then, Antictrip has been persistently contacting me daily, requesting that we remove the review. I have repeatedly declined their requests, citing the harassment nature of their communications.
Today, they attempted to contact me via WhatsApp, reiterating their demands and even accusing me of harassment over the phone - after calling me once again when they were not satisfied with my replies in the text messages.
I strongly advise against engaging with this company due to the appalling treatment they provide.
If they had just left us alone, I would not have felt the need to post this.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Mrs. See,
We want to make it clear that all companies, including ours, are dedicated to resolving customer queries effectively. We are fully committed to ensuring that you do not encounter any issues in the future, and we will be collecting feedback regarding your situation. If a review has already been submitted by your partner, we believe that your recent feedback may not be founded on genuine experiences.
Regarding your claims of harassment, we have established measures to monitor the language used in conversations with our agents. We possess documentation to support this, but as a company, we prioritize the privacy of our customers above all else.
Thanks
Team Antic Trip
So glad these have finally shut down
So glad these have finally shut down! Scam!
Check companies house for their other companies
15 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Mr. Stephen,
We are dedicated to providing excellent service, and if we were to be shut down, it’s unclear why you would encourage people to check our status on Companies House. We firmly believe this review may not be genuine. To address this concern, we have already reported it to Trustpilot for further investigation.
Thanks
Team Antic Trip
good serviceHelpful from start to finish updated as…
Helpful from start to finish updated as needed and kept in touch
31 de outubro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for the Review, We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you to come back and see us soon.
Thanks & Regards
Team Antic Trip
Not even worth 1 star
Hi, I do not appreciate your reply as this is not relating to the refund I am still waiting for since April!!!!
I am waiting for a full refund due to you cancelling my flight the evening before I was due to fly to India. Transfers had all been booked and paid for and my son was waiting for me in India. The fact that Ria asked for my bank details to refund, but still never received, is the reason why now I have taken legal action. Ria does not reply to emails.
12 de abril de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Ms.Savill,
As we checked our database.We found that your flight was missed due to a visa issue. We’ve processed a refund for you, which only includes applicable taxes, as confirmed by the airlines. We highly recommend reaching out to your embassy for assistance with your visa, as we cannot intervene in those matters. We value your feedback and kindly ask that you consider updating your review to accurately reflect this information.
Thanks
Team Antic Trip
Worse people do not buy tickets from…
Worse people do not buy tickets from them scamers operating from India they don't have any office in UK using fake addresses be careful guys
8 de outubro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Mr. Afzal,
We noticed that you have updated your review again. We are confident that this recent review does not accurately reflect your personal experience with us.
We kindly request that you refrain from publishing unnecessary reviews. Thank you for your understanding.
Thanks & Regards
Team Antic Trip
Refund update
So after 1 month of waiting, countless phone calls, countless fake promises of dates and being hung up on! I finally received my money back! This was with threats of speaking to trading standards and others alike!
I have been called a number of times to take down my previous bad review, to which I said no! Even had to tell them that all phone calls will now be recorded and sent to the police!
Please, anyone who is thinking about booking through this “company” please don’t! They really are a bunch of clowns!
13 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Ms. Pettifer,
We would like to inform you that your case has been successfully closed on our end. We reached out to you previously because we wanted to address your concerns and ensure that you were satisfied as we do not want to upset our customers.
According to your previous communication, you mentioned that you would remove your review once your query was resolved. However, we noticed that you have updated your review again. We are confident that this recent review does not accurately reflect your personal experience with us.
We kindly request that you refrain from publishing unnecessary reviews. Thank you for your understanding.
Thanks & Regards
Team Antic Trip
Can i get your contact number please
Can i get your contact number please. I need to talk to your agent regarding my air ticket. The telephone number you provided on your site is not working.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Mr.Pullickan,
Thank you for your message. We are sorry to hear that you’ve had difficulty reaching us by phone. Our contact number is indeed functional, but in case you’re still having trouble, we kindly ask you to contact us via email at support@antictrips.co.uk. Our team will be happy to assist you with any inquiries regarding your air ticket or any other concerns.
We appreciate your understanding and look forward to resolving this for you as quickly as possible.
Thanks
Team Antic Trip
Refund update
If you are waiting on a refund then please read…
I am here to put your mind at rest, after reading everyone’s reviews on this shambles of a company. I am delighted this morning to see the money has been transferred back to my credit card!! I could not believe it. We have been arguing with them for a while now, calling and emailing constantly. We were being continuously told to WAIT! Which was becoming quite frustrating because it shouldn’t take as long as it did for us to get our refund. So I’m hoping everyone else is as lucky as we have been to get our money back.
Good luck… I 100% wont ever be booking with this company again and I’ll be sure to make others aware of them as well.
12 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Ms. Joanne,
Thank you for reaching out and sharing your experience. We are pleased to hear that you have received your refund.
However, we would like to clarify that the refund was processed from our side a while ago. Our goal is always to resolve such matters as quickly and efficiently as possible.
We kindly ask if you could reconsider your review, as it seems there may have been some confusion regarding the review. We are continuously working to improve our processes, and your feedback is valuable in helping us do so.
If you have any further questions or concerns, please reach out anytime. We truly appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thanks
Team Antic Trip
I bought ticket from Antictrip
I bought ticket from Antictrip, it was good price plus UK based excellent customer service.
Thank you
10 de setembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for the Review, We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you to come back and see us soon.
Thanks & Regards
Team Antic Trip
Used this company for first time (not a scam company)
Hello used this company for first time booked straight away then see reviews and straight away I thought they was a scam so I tried every avenue to cancel but after speaking to my bank they advised me they are genuine, so I trusted and glad I did cause they did at first say they can only get certain flights but after awhile they managed to get a flight out of Heathrow and land back at Gatwick as Gatwick is closer to me. We had no hiccups at all all went well and was informed and kept up to date with the booking right up till we left for our holiday, definitely use them again
11 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for taking the time to share your experience. We are thrilled to hear that everything went smoothly and that we were able to find a solution for your flight preference. We understand how important it is to feel confident when booking travel and are glad we could earn your trust. Your feedback truly means a lot to us, and we look forward to assisting you again in the future.
Thanks
Team Antic Trip
I spoke to ria from anticipation group
I spoke to ria from anticipation group. I was a nice chat to sort out seats and everything. Thanks a lot
8 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for your kind words. We are happy to hear about your experience with our staff. Your feedback means a lot to us, and we appreciate you taking the time to share it. If you need anything else, feel free to reach out anytime.
Thanks & Regards
Team Antic Trip
Lovely sevive Love you nice and excellent service but…
Love you nice and excellent service but just one request please nack it 40kg the luggage
8 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you so much for your kind words. We are happy to hear about your experience But about the baggage that is depending upon the fare avaibility. Your feedback means a lot to us, and we appreciate you taking the time to share it. If you need anything else, feel free to reach out anytime.
Thanks & Regards
Team Antic Trip
AVOID AVOID AVOID WARNING !!!!!
AVOID AVOID AVOID WARNING !!!!!
Booked long-haul flights and money went out of account straight away. Got a telephone call straight after saying there was no seats left on flight and they were looking at alternative flights. After 4 days still no flights and asked for a refund and 10 days later still no refund. Tried to email them back from a previous conversation and the email address is no longer available or the contact number.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you for sharing your feedback. We want to confirm that your issue has been resolved. As our Team member has contacted you on this.. We also want to reassure you that our contact information is fully functional, and we’re happy to assist with any further questions you may have. Please feel free to reach us anytime.
We truly appreciate your patience during this time and hope to serve you better in the future.
Thanks
Team Antic Trip
Got my refund back
I had to cancel my tickets because one if the had a misspelled name on it. Contacted the airlines and they said I have to ask the travel agency to correct the name as I booked through them. They refused to change the name and I had to cancel the tickets. Waiting for a refund now. Keep giving me new dates and now I have been waiting for 14 days and still no refund.
I am updating my review now. Received my refund. Thanks to Tanya. She was helpful and gave me the information. I was very stressed before that but she made sure I got my refund.
22 de outubro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you for your patience throughout this process. We are pleased to hear that Ms. Tanya was able to assist you and provide the information you needed.
We greatly appreciate your understanding, and we are happy to confirm that your refund has been processed successfully. Your feedback means a lot to us, and we are thankful for your recognition of our team's efforts in resolving the issue.
If you need anything else, please feel free to reach out at any time.
Thank you,
Team Antic Trip
The worst company i ever came across…
The worst company i ever came across and please be away from their scams. I booked my tickets and then received an email stating this is not a confirmation for your ticket.. and later received a call saying I have to pay nearly £500 more for each ticket. Would have costed much cheaper if I booked with the airlines directl rather than these scammers. Still waiting for my refund amount.its been more than two weeks and been promised to refund my money but still haven’t received any refund. I will file a complaint about the company if I don’t get any response and my money back.
26 de outubro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
We kindly request you to please share your booking ID so that we can investigate further.
Thanks & Regards
Team Antic Trip
Resposta da Antictrip
Dear Customer,
Thank you so much for the Review, We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you to come back and see us soon.
Thanks & Regards
Team Antic Trip
STAY AWAY FROM THIS COMPANY
If I can give negative star I would do immediately!
They are just scams with fake air ticket price which airline can’t actually offer ! They won’t tell you those ticket price are not guarantee or not even selling by the airline before you pay . They will route you to buy other higher price tickets after you paid ! That’s how the trick they play !
If you insist the refund instead to follow their other ticket recommendations , they will call you directly and pretending refund you and send you refund email “confirm” about this , however , there is nothing comes out for more than one month after received their “refund email.” Moreover , There are NO PROVE for their refund action and they won’t send you any prove regarding the refund evidence even we have request many times so ,
Stay away from this company at all cost !!
We are considering to take further action if we still get no return for the refund shortly!
Finally , I can provide evidence on this if you pretend don’t find my case !
29 de setembro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
We kindly request you to please share your booking ID so that we can investigate further.
Thanks & Regards
Team Antic Trip
I used antic trip first time but…
I used antic trip first time but disappointed and they will never issue ticket and will ask for mor e more money and no refund
I strongly advise not to use as it is fraud
31 de outubro de 2024
Avaliação não solicitada
Resposta da Antictrip
Dear Customer,
Thank you for taking the time to share your feedback with us. I’d like to clarify that your Family member, Salesh, previously provided a similar review, and we have already responded to it.
As noted, there was no error on our side. Unfortunately, your flight was not confirmed by Air India. We processed a full refund of £3,105.64 the following day, and we shared a screenshot confirming the transaction. The refund was immediate; at no point did we indicate it would take up to 21 working days.
We understand that both you and Salesh have requested compensation of £300. However, given the circumstances, we believe additional compensation is not warranted, as we fulfilled our obligations promptly by processing your refund.
Thank you again for reaching out. We value your feedback and remain committed to providing excellent service.
Thanks & Regards
Team Antic Trip
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