I bought a suitcase from Antler - one of the wheels was faulty. I have emailed the customer service email multiple times with no response over several months. There is a whatsapp service but have neve... Ver mais
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**Poor quality and poor aftercare** I previously trusted Antler and had bought several cases, but this experience has completely changed my view. My suitcase failed after 5 months and very... Ver mais
Very poor quality products and laughable customer service. If a company cannot stand behind their products (via warranty or other make good practices), it is clear they’re not too proud of what... Ver mais
The best customer service I've come across in a long time. My query was answered within an hour via email, I then went online and purchased the cases. Selected standard free delivery, the cases arrive... Ver mais
Detalhes da empresa
Informações de contato
1,6
Muito Ruim
23 avaliações
Sem histórico de pedidos de avaliações
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Very good customer service
A wheel on my suitcase was damaged very close to the end of the warranty. Customer Services were exceptionally good and fixed the problem with no hassle whatsoever. Would recommend for the customer service alone!
13 de agosto de 2018
Avaliação não solicitada
I have just experienced the best…
I have just experienced the best customer service I can recall. Briefly, on Sunday afternoon I sent an email to Luggage Hub, the retailer from whom I purchased my 200 series suit pack some years ago noting that I had mislaid the hangers and seeking assistance to purchase replacements. The following morning I was asked by the retailer to provide my address and that evening an Antler representative (Michael) dropped off 4 hangers at my home. Simply fantastic customer service - thank you so much. Edwin Lorkin - Melbourne Australia
19 de março de 2018
Avaliação não solicitada
Misleading website and rubbish customer service.
Below is how Antler describe themselves on their website.
"We are Antler; a proud British company that has been making well designed and high quality luggage for over 100 years.
We have remained at the forefront of the industry thanks to our passion for craftsmanship and dedication to be innovative.
Ultimately we aim to ensure everything we do is underpinned by the key pillars of our brand – Designed. Tested. Trusted. Since 1914."
Don't believe a word of it. I bought an Antler garment carrier and unfortunately lost the hanger chain. No problem I thought, just contact Antler and they will supply a new one.
Not a chance, they don't keep this item.
I asked, as they were a British company supposedly manufacturing their own products, why the couldn't supply a piece of chain with a hook on one end and a clip on the other. Well, it turns out that the carrier was made in China.
No problem you would think as they are still selling suit carriers complete with a hanging chain, they would simply ask their supplier for an extra hanging chain but no, they would not even do that.
Rubbish customer service with a dubious web site.
If you go to their website and to the "About us" part, nowhere does it say that their products are made in China, in fact the inference is that they are made in Britain.
Rubbish customer service, Buy Samsonite, better customer service and arguably better products.
30 de maio de 2017
Avaliação não solicitada
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