My claim took awhile, my case was very unusual ending up losing my spouse after a long illness, but AON is coming through for me. Thank you AON 😊 Marilyn Gayle Thompson
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Veja o que dizem as avaliações
It only took AON about 5 business days to review and approve the claim. I got my claim money easily through online deposit. Your website, right from the start, specified the documents that needed to... Ver mais
A empresa respondeu
Aon responded quickly and approved claim without any issues and in my favor. Excellent service and kept their word and commitment to me. The only problem I faced was technical as I had issues wit... Ver mais
A empresa respondeu
AON was excellent. Since they were secondary insurance I had to send the claim through my primary insurance first. My primary insurance took 4 months to pay a tiny portion of the claim. Once AON recei... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Aon is in the Business of Better Decisions We shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs. Linked In: https://www.linkedin.com/company/aon-affinity-travel Follow us on Twitter @AonTravel: http://bit.ly/2gbFZ5D Visit our Travel Blog: https://www.aon.com/travel_blog/default.jsp Careers: https://aon.io/traveljobs
Informações de contato
45 Execuitive Drive Suite 100, 11803, Plainview, Estados Unidos
- (800) 453-4027
- travelprotect@aon.com
- aontravelclaim.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Our claim went well
I had some trouble using the on-line aspect of filing the claim, but after contacting customer service we were able to get the claim initiated. In our case we had to get a physician to fill out some paper work, which took about ten days start to finish, but after those two issues, the claim went smoothly and was paid off expeditiously.

Resposta da Aon Affinity Travel Practice
My claim was processed quickly
My claim was processed quickly

Resposta da Aon Affinity Travel Practice

Resposta da Aon Affinity Travel Practice
Money Returned
I only had to send 2 documents which was easy in order to start the process.

Resposta da Aon Affinity Travel Practice
We had to cancel our vacation because…
We had to cancel our vacation because our granddaughter broke her arm and was not allowed to travel. Aon Affinity was very quick to respond to our claim and we received our refund very promptly. Will definitely use Aon again for future travel insurance.

Resposta da Aon Affinity Travel Practice
Fast turnaround
After obtaining physician statements, the process was easily completed and the reimbursement was very fast.

Resposta da Aon Affinity Travel Practice
My claim was processed promptly with…
My claim was processed promptly with the funds delivered electronically. No hassles.

Resposta da Aon Affinity Travel Practice
Best Travel Insurance Ever!!
I bought travel insurance since my mother was very sick and didn't know if we would have to cancel our trip. The first day on the cruise boat a crown on back tooth fell out and that was going to ruin my entire vacation. Royal Caribbean had a dentist on board and repaired it! By luck, I noticed that AON travel protection covered dentist work and wow, the process was very easy and they were great to work with! Covered the entire procedure! Thanks! I will always purchase travel insurance with AON and have already done so again for our upcoming vacation!

Resposta da Aon Affinity Travel Practice
AON travel insurance was worth the cost
Process to claim was clearly defined.
Prompt attention.
We were kept informed throughout.
Funds return happened quickly.

Resposta da Aon Affinity Travel Practice
Absolutely hassle free
Absolutely hassle free, submitted expense's for cancelled cruise and had reimbursement within a couple of weeks. It was a pleasure dealing with AON and will purchase coverage again in the future!

Resposta da Aon Affinity Travel Practice
Great Process & Great Service - Couldn't Be Better
Needed to cancel a cruise last minute due to a unforseen health condition. Insurance claim was handled promptly and professionally within a relatively short timeframe. Received all money returned expeditiously. Truly a very easy process.

Resposta da Aon Affinity Travel Practice
Verbal Communication
*This is my 2nd review.
I sent in all my paperwork and told more was needed.
Continued conversations that I had sent everything and finally my message got through.
Happy that my file was reviewed and a cheque was forwarded immediately.

Resposta da Aon Affinity Travel Practice
I received a full refund
I received a full refund, for my wife and I, due to a medical reason. The process was straightforward, requiring the completion of some forms, but nothing unreasonable. The response was prompt, and I received the refund quickly without any unnecessary complications.

Resposta da Aon Affinity Travel Practice
Great experience
After submitting my claim, I received a reply asking for more info and documentation which I submitted. My claim was then handled quickly and was approved within 2 days. Fantastic service and speed. Thank you

Resposta da Aon Affinity Travel Practice
We were charged when we should not…
We were charged when we should not after I saw the ship doctor otherwise the painstaking process would have been avoided. Nevertheless we still got our money back after sometime and completing the required paperwork.

Resposta da Aon Affinity Travel Practice
From start to finish the claim process was very quick and easy.
From start to finish the claim process was very simple, easy an quick. While I was very disappointed I was unable to go on my very first cruise with my family, I am very pleased I was able to get a refund so quickly.

Resposta da Aon Affinity Travel Practice
Their instructions were clear
Their instructions were clear. Uploading documents was easy. Their review, approval, and payment were fast.

Resposta da Aon Affinity Travel Practice
No issues, quick response
We had to cancelled our cruise due to an emergency in our family. We are glad that we decided to take the insurance, we received the reimburse without issues.

Resposta da Aon Affinity Travel Practice
GOT A FULL REFUND AFTER PRODUCING THE…
GOT A FULL REFUND AFTER PRODUCING THE REQUISITE DOCUMENTATION

Resposta da Aon Affinity Travel Practice
Easy experience
This was an unexpected easy experience. Once I had all the proper documentation it was very easy and we were reimbursed quickly.

Resposta da Aon Affinity Travel Practice
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