Apex Bespoke Carpentry Ltd Avaliações 

Came with wooden supports and screws as an extra- which I wasn’t expecting

I couldn't have made the for the price and exactly what was needed in a empty new build house.

Really love our new shelf. Would highly recommend this company !

The product was exactly what I I ordered and delivered in quick time

Fast service, good communication, good quality

Excellent product, quality finish, on time delivery and easy to install.

Excellent service, clean cut to measure shelving, quick response on emails too. Thank

I wanted a vegetable preparation board made from a single piece of walnut, not pieces glued together. They made one and I'm very happy with it. Good communication, price and service.

We bought one shelf to see how we got on and ordered two more as soon as it was up. Great quality and easy to fit. We had a cupboard above the stairs in our new build that we can now fit twice as much into.

We ordered shelves for our airing cupboard. We found Apex online and made an order. The shelves are great quality and fitted perfectly. Thank you for not only a great product but also the quick delivery and good service

Yes, I needed to do some shelving at my new house and bumped into this company. I never compared them and they were good following me up to acquire from them - even sending me a link of what I wanted and payment link.
However, this was where it went wrong: as soon as I paid, they stopped every correspondence. I received the woods and found out that they were mostly bent. I made contact and not until I submitted my review did I get a response - and without an apology.
I’ve used more glue than normal to close some gaps, but in all wasted more money and some shelves collapsed with damages to my plasterboard wall.
Having spent close half a grand, I wasn’t expecting an ill relationship. I had to buy a replacement set elsewhere to make up my losses. For me, I feel being sold bad woods and communication avoided with me.

From their latter email communication, it was suggested to have sent me an email to address my concern, but got none - never had a reply or request for pictures for my experience - and I’ve asked for any such reply to be shared here. The set-up instruction was also to solely use wood glue on plasterboard, not with fixings.

They have persuaded me through an email to take the review down, because they are a small business. They’ve also accused me of having it installed and claiming free money. Additionally, they feel it’s what I do to other businesses. Anyway, I spent close £500 without asking for help. I’ve received emails on this matter more than I did when I was purchasing and none when I needed help.

There was nothing personal, just a review. I know there is an integrity to protect, but would have worked best when I needed help.

If Trustpilot wants to see the full email communication between us and why they are claiming defamation, kindly ask. I guess the changes are to hide some of the causes and facts, or integrity recovery.

Good quality shelves and easy to install in airing cupboard creating much more space!

Very quick delivery. High quality product. Only additional point I would have valued was more assistance / guidance re assembling against plaster walls. Glue did work but plaster plugs would have been helpful

Well made. Sizing exactly as specified. Easy to fit. Speedy delivery. As with virtually all timber these days there are a few knots - hopefully they won’t ooze resin as I don’t intend to paint the shelves.

Done a great job

The shelf are of good quality

First class from order to delivery.
Excellent quality shelving that fit perfectly 👌

I ordered 3 made to measure Shelves they arrived within two days of ordering and came exactly to the size I requested, the product is excellent and to a high quality, the customer service is outstanding I had to request an additional side baton without any problems they kindly sent me the item at no extra cost , can’t recommend this company highly enough

Absolutely fantastic service from APEX carpentry. After ordering from Roomix (a competitor) weeks and weeks ago they messed up the order (somehow delivered one shelf, missing out the other two). I searched around and came across APEX, which were offering what I needed at a similar price.

I contacted Apex beforehand around 1-2pm and spoke with Ashleigh to determine how long I would have to wait. Ashleigh listened to my concern and was not surprised by my ordeal I've faced with the other company. She went out of her way to help me out (for an issue they did not have any part in) and explained they will have my order out to me the NEXT day! This was after waiting weeks and weeks with Roomix.

I have just put up my new shelves and they are amazing, pre cut drill holes (which Roomix don't do), clear and accurate instructions and amazing quality, to top it all off, great customer service.

The only thing I regret, is not having placed my initial order for shelves with Apex in the first place.

Well made product, packed well & delivered promptly.