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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had an issue with the handle on my charger that I believe was casued by my own handling and not a manufacturing defect. I had paid for the very reasonably priced extended warranty but didn't expect... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been extremely happy with the purchase, recently noticed the j plug connector started cracking. Reached out to support team, very quickly had the case resolved my issue in a very helpful manner and ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company ! I have not had a quality customer experience like this in over a decade. If you need support or just have questions they are there. I have used both phone and email support. I e... Ver mais

Detalhes da empresa

  1. Posto de Abastecimento de Veículos Elétricos
  2. também em
  3. Posto de Combustível Alternativo

Escrito pela empresa

Established in 2021, ApexCharger is all about crafting and delivering top-notch EV chargers that blend innovation with reliability. We're passionate about supporting electric vehicle owners worldwide with products that exceed expectations. Our commitment extends beyond quality chargers; we're here for you 24/7 with a dedicated customer support team. Whether you're at home or exploring new horizons, trust ApexCharger to provide the best-in-class service and products that empower your electric journey.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(68)

36 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A+++

This company and charger are A+++
Customer service is amazing, too.
Join the Apex Fam! 🥰

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer support!

Excellent customer support!
I bought the Mach 1 Apex Charger for my Tesla. There was an intermittent problem with NACS adapter.
The problem was immediately addressed and resolved.
A high quality and high performance product, well supported.

31 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

customer service is excellent

customer service is unbelievable great. they would call you to address all your concerns. my level 2 charger melted and they sent a replacement within 3 days. theyre very quick to respond. overall experience in terms of customer service and product quality is way better than tesla’s.

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Not easily impressed, but I'm impressed!

Very impressed with this product (Mach 2 Apex EV Charger) and company. The product has all the features I need/want and is stylish. The company was VERY responsive to my emails requesting support when doing the DIY installation.

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Help from the Apex Charger Support TeamFollowing my purchase of an Apex…

Following my purchase of an Apex charger, I ran into problems. The equipment would begin charging, but then overheat, causing it to cut off. I thought that the problem might be related to my electric vehicle, but my dealer ruled that out. So I contacted Apex support. The team there was terrific. They responded to my inquiry within an hour and then led me through a series of tests, none of which got the charger working correctly. But within 48 hours they got back to me and offered a replacement charger. I have it now and it is working perfectly. Bravo Apex Support Team!

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We purchased the Apex Charger Mach 1…

We purchased the Apex Charger Mach 1 directly from Apex Charger. From the time we ordered it until it was working to our satisfaction the customer service has been outstanding. There was a little hiccup in the delivery process (the carrier's issue, not theirs) and they called to make sure it got delivered and followed up after that to see if we had questions and if it had been installed. Our installer had questions when he was installing it, and they were responsive and made sure he got the information that was needed. After it was installed, I had trouble getting the app paired with my phone. After a few days of trying to figure it out, I finally called Apex's customer service, and they walked me through the process and figured out what I was doing wrong. They have gone out of their way to make sure we are satisfied. The Charger itself is high quality and performs just as we would like.

28 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Apex Charger customer for life

Doing business with Apex Charger has been an amazing experience. Their support and integrity are unmatched. I would highly recommend them, as you know that you will be taken care of.
I have had two issues (Both issues were my fault) that I have needed to contact support, and it has always been an immediate response with excellent follow through.

16 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They always get back to me quickly

I bought the charger for an EV I planned to buy (I wanted everything to be ready day 1). The electrician installed it with the plug after I told them to hardwire it. When I contacted them to ask them to fix it, they pushed back, saying it might void a warranty. I emailed apex about the possible issue and they literally called me in ten minutes to help me know their policy (they literally send a hardwiring package with the unit), and to give more information that might help the electrician. I'm pretty sure every time I've contacted them over gotten a phone call within thirty minutes. They're a pleasure to work with, their products are well priced, and last night, my first charge went perfectly. I literally have no complaints and can only say good things about them.

27 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top-notch

Excellent, top-notch customer service. They follow through meticulously. Highly recommended. The charger works well and charges quickly.

22 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

1st EV Charger

Did my research for my at home ev charger for my tesla. So happy I did and didn’t just buy the tesla charger. The display is great, charger looks well and performs better. Most importantly the customer service was amazing from questions I had after purchase, through installation, and finishing with providing an extended warranty. Great personalized experience!

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ApexCharger Mach 2 is Excellent!

I have been extremely impressed with my Mach 2 charger. Performance has been excellent.

I would also give five stars to the ApexCharger customer service. They have been extremely responsive.

I was on the fence regarding ApexCharger. I am glad I went with the ApexCharger Mach 2.

5 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a great experience with customer service!

I had a great experience with customer service when I was experiencing an issue with my original Mach 1 unit. They were very helpful in talking me through several screens in trying to determine the issue I was having. I sent them a video and several screen shots for their Techs to evaluate. After confirming that my unit was not responding correctly, they gave me a couple of choices on the replacement of same, with either a free reconditioned unit or a discount on a new Mach 2 unit. Upon receipt, my new unit is working great.

17 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So easy to use charger

So easy to use charger. And a big plus when I contact costumer service they replied right away making sure my question is answered. Best costumer service I've had. The Charger is easy to use and to install. The Charger also looks so good definitely worth the price.

15 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is the absolute best home EV charger available!

This is the absolute best home EV charger on the market, and is a BARGAIN on their website.

Be sure to read the manual to the END for your extended warranty!!

Customer service is FABULOUS.

I can't speak highly enough of the product and the company.

Thanks guys!

30 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an apparent issue with the…

I had an apparent issue with the charger as it did not reach full output as per Apex advertising. Apex engaged immediately and professionally, and after a very extensive process, we determined the issue was extremely unusual. A series of diagnostic steps were recommended, that ended up suggesting the problem may lie with the vehicle rather than the charger. After extensive diagnostics at the Toyota dealership, the issue lay with my EV, a Toyota bZ4X, and was resolved by Toyota. At no point did Apex hesitate to provide support, and I can now report the system is functioning flawlessly.

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Apex 7.3 KW charger is fantastic

The Apex 7.3 KW charger is fantastic, better than I expected.
The staff at Project EV are so helpfull and knowledgable about their product. The new update fixed an untethered cable lock issue in standby mode. I am so pleased with my purchase.

21 de dezembro de 2024
Avaliação não solicitada

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