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4,4
18 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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I was really impressed with this company. I asked so many questions and they patiently answered all my questions and concerns. The whole process was seamless and professional.
I was under severe time constraints to get several documents apostilled. I was overwhelmed by the number of sites promising speed and error-free processes. This site gave me confidence that my documentation would be treated with respect and privacy, and I was not disappointed. Three different sets of very important documents were sent and processed on time. Thanks to the team at Apostilles.us.
I had a very positive experience with Apostilles.us. I requested the expedited apostille service, and my documents were completed and delivered very quickly within the expedited timeframe they had explained. The timing made a huge difference for me, especially because I was dealing with an urgent situation.
The communication was clear, professional, and reassuring throughout the process. Document authentication can be stressful, but their team handled everything efficiently and made the process much smoother than I expected.
I truly appreciate their excellent service and support. I would definitely contact Apostilles.us again if I need apostille services in the future, and I am grateful to the team for helping me when timing was extremely important.
Excellent answering of technical questions before the purchase and quick turnaround of the final apostille.
Very helpful staff and a rapid service as well :)
The speed of getting my documents, and the constant updates were a huge factor in my rating. They answered all questions quickly and effectively. And when I asked for any kind of information on documents they were quick and to the point.
Although their is very simple, these folks quickly answered my endless questions prior to me using their Services.
After requesting and paying for my needed service, they shipped my product within the stated timeframe and continued to answer my question after sending the product to an overseas location.
Outstanding timing and customer service.
Thanks again
It was supposed to take 7-10 business days to get my document. It took 14. I did not have it in time for my Visa appointment and now I have to get a new visa appointment. This set back my Visa by at least 4 months.
Resposta da Apostilles.us
Hi Kelly,
Thank you for the feedback, and we're genuinely sorry your visa appointment was impacted, we know how stressful that rescheduling process is.
We'd like to respectfully add some context for anyone reading. Your order was a Federal Apostille for an FBI background check, which is issued exclusively by the U.S. Department of State in Washington, DC. As disclosed in writing on March 16 before you approved the option, federal apostilles take 7–9 business days to process and cannot be expedited by any service provider, this is a government processing window entirely outside our control. Shipping time is separate from processing time, which is also disclosed at intake.
Your timeline:
Mar 17 - Payment received, document dispatched to USDOS
Mar 31 - Completed by USDOS; FedEx overnight tracking sent to you the same day
Apr 3 - Delivered to your address
We shipped overnight the moment it was back in our hands. At no point did your document sit with us.
We completely understand the frustration of a missed appointment, but the delay was not something we caused or could have prevented. We'd welcome the chance to help with your rescheduled appointment if there's anything we can do, please reach out to our team directly.
- Apostilles.us Client Services
I wasn't sure what to expect but I was pleasantly surprised at the speed of the service. It was a little pricey but in the end worth it. The envelope arrived with the docs in a folder inside a plastic sleeve - which I was very thoughtful as it was raining here. I would definitely recommend this company
To Whom It May Concern,
On March 21, 2026, I received an Apostille certification (order #: ORD-1072-A1CF) for a diploma purportedly issued by The Pennsylvania State University on behalf of my younger brother. The diploma has since been confirmed as fraudulent, it was never issued by the university.
Your office certified this document without verifying its authenticity with the issuing institution, which is a fundamental failure in your verification process.
I request a written explanation of how this document passed your review, and what corrective measures will be taken.
=> Later, the clarification was made from Apostille that it reviewed the diploma based on whether the signature and seal seem line authentic or not, and not the content is from the university itself.
The continued reaching out and communication helped me understand the role of Apostille better and it resolved my inquiries. Thank you a lot!
Resposta da Apostilles.us
Thank you for sharing your experience. We understand your concern, and we believe this is a misunderstanding of how apostille processing works, not a failure in our process.
An apostille is a government-issued certificate under the Hague Convention that authenticates the signature and seal of the certifying official. It does not verify the content or authenticity of the underlying document with the issuing institution. No apostille provider, government or private, contacts universities or other institutions to confirm whether a document is genuine before processing. This is standard worldwide and falls entirely outside the scope of apostille services.
Your order was processed using the True Copy method, which is how most apostille orders are handled. Under this method, a certified notary prepares a custodial certificate, and the Secretary of State apostilles that certificate. The apostille is issued by the state where the notary is commissioned, which may differ from the state that originally issued the document, this is normal and fully accepted under the Hague Convention.
If your receiving authority requires the apostille to be issued by the same state that originally issued the document, we would be happy to reprocess your order under Original Protocol at no additional document fee. You would only need to ship the original document, and we will route it to the correct Secretary of State.
We've reached out to you privately with a full explanation and remain available to help resolve this.
Speedy response to inquiry, fast delivery. Great! 💯
Great and fast service!
They processed my request faster than expected. The quality and service was great.
On line processing, on time delivery, very helpful for obtaining documents needed internationaly for specific countries requirements
Highly recommended! They answered all my questions promptly and the process went very smoothly and fast. Thank you again!
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