Appliance Shop Morecambe Avaliações 

683
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Would have given zero stars. Company is now under opus llp as gone into liquidation. They never notified me my order wouldn’t be delivered. Even prior to this, no notification of circumstances even... Ver mais

Avaliado com 5 de um total de 5 estrelas

Went into the store 20th May and met by a very helpful lady who showed us which undercounter fridges they had available and answered all our questions. Entering the shop and buying the fridge took les... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed a dishwasher quickly for our new kitchen and The Appliance Shop not only had competitive prices compared with other local stores, they also had items in stock ready to collect, whereas the li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went into store on Thursday looking for a bosch fridge freezer. Dealt with by Michael who showed the options available. Purchased fridge freezer and was given a delivery day of Tuesday.(Sales Ref 1966... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrodomésticos

Escrito pela empresa

We are Appliance Shop, an independent company based in Morecambe, Lancashire. We used to be called Appliance Direct but we decided to change our name a couple of years ago as we were often confused with several other companies with very similar names! (Obviously, us appliance retailers aren't very imaginative when it comes to naming our businesses!) So, please make sure you have definitely bought from us before leaving a review. We get a lot of negative feedback from customers thinking we are another company and it's really damaging for us an independent retailer. Thank you! We pride ourselves on our extensive product knowledge as well as our professional and polite service. Our dedicated sales team have a combined sixty years experience in the trade, so you can really be sure that they really know their stuff! Don’t be afraid to ask them any questions, they’re absolutely bursting with information. Our sales advisors attend training days with Bosch, neff, siemens, Rangemaster , smeg and many many more brands, in order to make sure that they’re up to speed on the very latest products too. None of our sales staff work on a commission basis so any advice they give is honest and impartial. They will always do their best to match you up with the right product, they won't try and push something that you don't want or need. Our dedication has been recognised by a number of our suppliers. We are a Bosch Partner, Siemens Partner, Neff Accredited Retailer, Leisure Design Centre, Belling and Stoves Range Centre, Smeg Centre, Rangemaster Design Centre and a Britannia Range Cooker Centre. We’re also a member of Euronics. Appliance Shop has a 10,000 sq. ft showroom, which makes us one of the largest independent appliance retailers in the North West. With over 2000 products in stock, we are the go to place in the whole of Lancashire and Northwest area if you require your appliance next day in a fast and efficient manner with fantastic customer service.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

683 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(683)

44 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Wish to buy a new over

Wish to buy a new over - the 1st time we visit the young gentleman was very helpful with all his knowledge and was able to supply with with sufficient information to make a choice - went back to day to buy the oven - again staff very helpful and efficient - allow to choose a day the suit my self and willing to answer any questions I had with out any pressure - thank you
order number 196751

15 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new product and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Fridge Freezer

Went into store on Thursday looking for a bosch fridge freezer. Dealt with by Michael who showed the options available. Purchased fridge freezer and was given a delivery day of Tuesday.(Sales Ref 196689) Monday night received a text to confirm delivery for the following morning.Delivery driver arrived,removed old freezer and installed new one.All done before 0830hrs. Proffessional and polite throughout.This is our second recent purchase from them, highly recommended.

13 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

196707:31190

196707:31190
Knowledgeable sales staff, helped me find a suitable freezer for my garage.
Email sent the night before confirming delivery time slot.
Text message sent on the morning saying delivery on the way.
Delivery man very friendly & helpful.
A great experience from a local company.

15 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

Excellent service as always
We always get all our appliances here

12 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

So easy from start to finish great shop…

So easy from start to finish great shop for appliances ref no196728

12 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Very helpful,sorted us out in no time

Very helpful,sorted us out in no time, good value. Loaded into the vehicle all in less than 10 mins.

Sales Ref 196723.

12 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new washing machine and our service.
If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Feeling valued as a customer

Very professional and courteous staff with a can do attitude ! Helped me to select the best washing machine for my needs .. I left feeling they really valued my custom 👍😊🕺🏾

12 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new washing machine and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, efficient and knowledgeable service. Very happy. ref CRAD8127

12 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Called in for a tumble dryer

Called in for a tumble dryer. We were offered a display model or we could wait for one wrapped.We didn't want to wait so we took the display model.
Very good customer service and helped into the car with the dryer. Thanks

10 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new dryer and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service in store. Staff helpful. Delivery man very helpful and friendly. Couldn’t have done more for us. Order ref B1/196635 1/5/25 0.11

2 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your appliances and our service.
If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Needed a washer quickly and ordered on-line. They contacted us immediately to confirm that the model we ordered was not available but recommended others at same price. Order was carried out by Midday the next day. fantastic service.

9 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Fast efficient and very helpful staff…

Fast efficient and very helpful staff excellent value, will shop again mr T Burgess, carnforth, lancs

9 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review. I'm glad to hear you're happy with our service and your new appliance. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish

Great experience from start to finish. Guys in the shop all extremely friendly and knowledgeable on their products. Great deals and all shown were in stock to take away on the day. Micheal was our sales person and a great help. Thank you, will definitely be shopping round here again

5 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new washing machine and our service. If you need anything in the future please call or email us.
Kind reagrds
Michael

Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful, courteous and efficient service. Promise of prompt delivery and a good price.

Order B1/196688 8/5/25

8 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and your new appliance. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 1 de um total de 5 estrelas

Didnt deliver my appliance and didnt…

Didnt delivery my appliancce and didnt communicate that it wasnt going to be dlelivered. I called them past the delivery window to ask where it was only to be told that I would need to rebook a delivery! I now have to go 4 days without a fridge as their email the night before delivery told me to remove and disconnect my old one ready for collection. Very disappointed

6 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your review. I do apologise the delivery did not go ahead as planned. I see your delivery was by our courier partner. I will raise this with my client manager again I do apologise the delivery was delayed. If you do need anything please email myself.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Very happy customer, would definitely use again

I had trouble finding a replacement in column fridge for my fitted kitchen and was extremely relieved to find one the correct size at a good price on their website. I was a little confused at first as the description said it was under counter but, after checking the model number on other sites, I was able to confirm it was in column. I had no difficulty checking out (Sunday 6th April), my delivery (from Lancashire to the very bottom of Cornwall) was arranged promptly, I received email confirmations at every step and calls from the delivery team on the day (Wednesday 9th April), they arrived on time, were extremely friendly and helpful and happily placed the packaged fridge in the room of my choice.

6 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review. I'm glad to hear you're happy with our service and your new appliance. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 1 de um total de 5 estrelas

If I could rate this place 0 then I…

If I could rate this place 0 then I would. Delivery time is from 8am till 9pm which is inconvenient especially if you are not living at the property or want to go out. Actually my delivery latest time was 9.30 which was actually outside the specified hours.
I had a failed delivery due to cancelling with the courier company via their weblink and was charged per item the delivery charge even though the courier was delivering outside of the specified Appliance shop delivery time.
Buyer beware of discount appliance stores who want to rip you off with extra fees.

3 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your review, I'm sorry to hear you're not happy with our service. I can see when viewing your order the delivery time was 8.30 and no one was at the property to take the delivery. As know one was at the property a re-delivery fee is applied. We also send every customer a tracking link so they can view where the delivery is. We did everything possible to make sure your delivery went ahead on your requested day, unfortunately you decided not to be at property. If you need anything please email myself.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Reliable Company

I ordered an undercounter fridge and freezer in their shop last Monday. Sales Reference: 196612
I chose this company again having previously been very happy with a previous purchase from them.
The shop and delivery staff are all friendly, helpful and efficient.
Their website is easy to use and there is good communication via text prior to delivery.

28 de abril de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with our service and your new fridge and freezer. Thanks for your kind words regarding the staff. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Purchased a new fridge freezer yesterday, all the staff were very friendly, Sam dealt with us, couldn't have been more helpful. We were advised we would be allocated a time slot for delivery the next day, text arrived as promised. We were sent another text at 8.30 this morning advising that ours was the next delivery, it arrived at 9.00. The young man who delivered it was great, placed it exactly where we wanted it and removed the old one. Ordered and delivered in less than 24 hours! Brilliant service

1 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new fridge freezer and our service. If you need anything in the future please call or email us.
Kind regards
Michael

Avaliado com 5 de um total de 5 estrelas

Order no: B1/196643 - Washing machine

Explained to Michael exactly what I wanted as a washing machine for my elderly father and he pointed us in the right direction immediately, have used this company before and always found them quick and competitive.

1 de maio de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review. I'm glad to hear you're happy with your new washing machine and our service. If you need anything in the future please call or email us.
Kind regards
Michael

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