Appliances Online Australia Avaliações 5.585

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Once again appliances on line were Excellent. Fridge died so I jumped on line found one that I wanted - double checked with other retailers on the price (appliances on line were Cheaper ). Ordered o... Ver mais

Avaliado com 1 de um total de 5 estrelas

Worst customer experience ever. Purchased a fridge that stopped working straight out of warranty. I had purchased the extended warranty but after 3 months still waiting for the product to be fixed. Ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic company to deal with, professional and very helpful. Products are certainly value for money. From ordering to receiving the products, the experience was seamless. Staff were so helpful in an... Ver mais

Avaliado com 5 de um total de 5 estrelas

App On Line are second to none for delivery, product accuracy & efficiency. We have used them many times from Fridge to our latest new oven & Rangehood. A great reliable service throughout Australia.... Ver mais

Detalhes da empresa

  1. Atacadista de artigos para casa
  2. Loja de Eletrônicos

Escrito pela empresa

Australia's most awesome appliance retailer.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Fantastic company to deal with

Fantastic company to deal with, professional and very helpful. Products are certainly value for money. From ordering to receiving the products, the experience was seamless. Staff were so helpful in answering questions and the delivery was fantastic providing a tracking system that followed the driver from the Perth warehouse to my house. Delivery guys unpacked to ensure pruduct was not damaged. Very impressed with everything. Thank you

22 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst customer experience ever

Worst customer experience ever. Purchased a fridge that stopped working straight out of warranty. I had purchased the extended warranty but after 3 months still waiting for the product to be fixed. Called the customer service every week for 5 weeks and managers do not call back. They promise they will contact you but then leave you hanging. Absolutely terrible. I would NOT buy anything from them again nor trust their warranties. The small price saving is not worth the frustration. Go somewhere else!!

21 de abril de 2026
Avaliação não solicitada
logotipo da Appliances Online Australia

Resposta de Appliances Online Australia

Dear Gareth,

RE: Fridge

Thank you for your feedback. I am very sorry to learn there is an issue with your fridge after it was assessed. I will look into your case and be in touch.

Regards Pauline
customerexperience@winning.com.au

Avaliado com 5 de um total de 5 estrelas

App On Line are second to none for…

App On Line are second to none for delivery, product accuracy & efficiency. We have used them many times from Fridge to our latest new oven & Rangehood. A great reliable service throughout Australia. I’m in Port Douglas & to get large products on time way out here is rare, but App On Line did an amazing job.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fourth time I have used them

Once again appliances on line were
Excellent. Fridge died so I jumped on line found one that I wanted - double checked with other retailers on the price (appliances on line were
Cheaper ). Ordered on Friday - arrived Tuesday exactly on time with updates from the delivery drivers all day so I knew when to expect them. Took the old fridge placed and leveled the new one - took all the packaging with them. Absolutely faultless service from start to finish I would never buy appliances any other way.

14 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Long distance fridge order

My father lives in Western Australia and I live in Victoria.
I get a phone call that his fridge has packed it in.
using appliance online was so easy, I just went online and ordered the fridge for him.
it was delivered the next day, installed and the old fridge taken away.
Simple, couldn’t have done it any easier even if I lived in the same state.
Oh and the price was the best I could find.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ZERO STARS

ZERO STARS. Will never order from Appliance Online again. I'm a repeat customer and find the service and pricing has gone downhill. Ordered a Beko dishwasher late February, the delivery date at checkout was 19/03/2026. Delivery has been delayed twice - they've blamed it on Beko, last advice was mid-April or choose another item that's in stock, with price difference payable. At time of review, no confirmation of delivery date. I just wish they'd been more transparent with the expected delivery date at time of purchase. If it's delayed again then I'll cancel my order and go with another company and another brand of dishwasher. This is my last time ever ordering from Appliances Online, just not worth it.

19 de março de 2026
Avaliação não solicitada
logotipo da Appliances Online Australia

Resposta de Appliances Online Australia

Hi Shirley,

I’m truly sorry to hear about your disappointment, especially as a returning customer. I understand how frustrating the delays and lack of certainty around delivery would be.

We’d like to look into your order and provide a clear update on what’s happening, as well as discuss the best way forward for you. Could you please email us at customerexperience@winning.com.au
with your invoice number?

Once we have your details, we’ll review the order and get back to you with more information as quickly as possible.

Kind regards,
Peter - Customer Experience

Avaliado com 5 de um total de 5 estrelas

Rod's great service.

Rod was prompt, and his manner was outstanding. Rod was engaging, friendly, and helpful, which is often hard to find in frontline customer service today. If you are looking for a new job, Rod, you know where I am. Thanks again, mate.

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The website is incredibly easy to use

The website is incredibly easy to use. The delivery is really quick. The Men Who delivered it were very kind and helpful. This is the second one of these machines I have bought, the first was for myself sometime ago and this one was for my daughter. I'm very very happy with the appliances online

6 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Appliances Online for the win 🏆

The team at appliances online were fantastic to deal with. The unit I ordered was no longer available. They provided me a prompt response and Offered alternative options.

The service they provided was amazing highly recommend appliances online.

Happy customer Matt

14 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery, great price matching

Purchasing from Appliances on Line is always easy. I had an item price-matched that I found online. I used the chat function and the discount was immediately applied.

Prices are always very competitive, and the delivery service is fantastic with great communication.

These are my go-to for purchasing whitegoods and electronics.

7 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delievery men were great, but exhausted.

Delievery men were great, but several hours late due to being overworked. While the office staff get to go home at a reasonable hour, the delivery men must work well into the night to achieve all delieveries. Far too much is expected of the delivery men who work so hard, but for far too many hours.

8 de abril de 2026
Avaliação não solicitada
logotipo da Appliances Online Australia

Resposta de Appliances Online Australia

Dear Iain,

Thank you for your feedback. We’re really pleased to hear that our delivery team made a positive impression.

We do sincerely apologise for the delay you experienced. While we aim to complete all deliveries within scheduled timeframes, there are occasions where unforeseen factors can cause delays throughout the day. That said, we appreciate your comments regarding our team’s workload and will be sure to pass this feedback on internally.

Thank you again for taking the time to share your experience.

Regards Pauline
customer experience.

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