I have received pretty good service so far. Their agents are well-trained and consistent in applying the products. They have good suggestions if they notice something going on, but they are not pushy... Ver mais
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Localização
Trocar localização11481 Blankenbaker Access Dr, Ste 102, 40299 Louisville, KY, US
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Veja o que dizem as avaliações
The service technicians are always excellent and Steven is certainly no exception. Professional and friendly, he understood what we expected for the treatment and quickly completed the job. Aptive has... Ver mais
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The technician the serviced our home was Hunter whose communication prior and after the application was above the norm. Too soon to see results of our concerns but know he treated the areas discussed... Ver mais
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Steven Vissers was wonderful! Professional, thorough , patient and kind. He takes real pride in his work. I wish I could have him every time.
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Detalhes da empresa
Welcome to Aptive Pest Control
Escrito pela empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Informações de contato
11481 Blankenbaker Access Dr, Ste 102, 40299, Louisville, KY, Estados Unidos
- 15025479931
We overthink pests so you don't have to.
4,4
Excelente
64 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well-trained, not expensive, not pushy sales.
I have received pretty good service so far. Their agents are well-trained and consistent in applying the products. They have good suggestions if they notice something going on, but they are not pushy about upselling anything that you don't really need. You will get photos of their process while at your location. I get sticky traps whenever possible. Price-wise, it is about the same as the competition, not really expensive, at least not enough for me to try to DIY it.
9 de julho de 2025
Resposta da Aptive Pest Control - Louisville
Hi Nestor,
Thank you for taking the time to share such a detailed and balanced review! We’re glad to hear that you’ve had a consistent experience with our service professionals and that their product knowledge and attention to detail have stood out. At Aptive, we aim to provide smart, effective solutions without ever being pushy—so it’s great to know that came through in your experience. We also appreciate you recognizing the value we strive to offer through our thorough service, real-time updates with photos, and helpful recommendations. Thanks again for choosing Aptive—we’re grateful to have you as part of the Aptive family!
-Jasmine
No more insects around my house
The specialist that arrived covered every part of the house as promised. I have seen I huge decrease in the insects around my home.
12 de junho de 2025
Resposta da Aptive Pest Control - Louisville
Hi Shane,
Thank you for sharing your experience! We’re glad to hear our specialist covered every part of your home as promised and that you’re seeing a significant decrease in insects. At Aptive, thoroughness and effective results are our priorities, and we appreciate you trusting us to protect your home. We look forward to continuing to serve you with the care you deserve.
-Jasmine
Technician was knowledgeable…
Technician was knowledgeable informative and professionally pleasant
17 de junho de 2025
Resposta da Aptive Pest Control - Louisville
Hi Sherry,
Thank you for your kind words! We’re delighted to hear our service professional provided knowledgeable, informative, and pleasant service—that’s exactly what we strive for at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to support a comfortable home for you.
-Jasmine
Resposta da Aptive Pest Control - Louisville
Hi William,
Thank you so much for the kind words! We're thrilled to hear you've had a great experience with both our service and our service professionals. At Aptive, we take pride in delivering reliable, high-quality care, and we're grateful to have you as part of the Aptive neighborhood!
-Jasmine
We never get the same person 2xs
We never get the same person 2xs. Their schedule system only expands out for 2weeks and is buggy.
10 de junho de 2025
Resposta da Aptive Pest Control - Louisville
Hi DeAnn,
Thank you for sharing your experience and for choosing Aptive. We really appreciate your loyalty, and we’re sorry you’ve been left feeling frustrated by these aspects of our service.
We completely understand that familiarity and consistency can make a big difference, and while schedules and routing sometimes make that challenging, we’re looking for ways to improve. As for scheduling, we can definitely book appointments beyond two weeks — and we’d be happy to help you get something set up further in advance if that works better for you.
If there’s anything we can do to make your experience better — whether that’s honoring a preferred service professional or addressing a scheduling concern — please let us know. At Aptive, your peace of mind truly matters.
-Jasmine
Untrained Reps and misleading communication
An Aptive rep came to my door selling their services last summer 2024. I showed her my yard and explained the issue and she showed me a big list of pests they control. She assured me that they will take care of the tunnels in my yard. After 7 services in 10 months, ZERO improvement in yard as well as inside on spiders.
On my previous service their tech guy told me that, the meds they are using is not efficient and they ordered the new better medicine, which Supervisor completely denied.
When i called to cancel, the "Supervisor" said i have to pay $199 to cancel the contract or continue with the service.....
After spending $1400 (7 services), i dont see any improvement in may yard and on top of it paid $200 to cancel this redicilous service.
After this mess, i googled for Moles/Voles and was able to understand that its Moles creating tunnels in my yard but Aptive never told me that its the Moles tunnels and they do not treat that. Thay were just coming out and putting something, which is not helping. Also their spay for spinders inside the house was also not helpful.
3 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Sameer,
Thank you for taking the time to share your experience — we’re truly sorry that you feel let down by your service with Aptive. We appreciate your honesty and the opportunity to address your concerns directly.
We aim to be completely transparent with our customers and provide treatments that make a measurable difference. We’re sorry you didn’t see that result, and we understand your frustration — especially after investing in multiple treatments.
It’s correct that moles are a separate pest challenge, and our standard treatments aren’t designed to eradicate them. We certainly wish that had been made clear from the start, and we’re addressing this internally to avoid future confusion.
Additionally, we’re disappointed that there was a breakdown in communication and follow-through related to your service, and we want to make this right. Please reach out to us directly at socialmedia@goaptive.com at your earliest convenience, and we’d appreciate the opportunity to go over your account together, see what we can do to ease your concerns, and hopefully reach a resolution you’re satisfied with.
Thank you again for sharing your experience.
-Jasmine
I’m very happy with the techs and…
I’m very happy with the techs and services we have received over the past 1.5 years. My only complaint is the cost. I did reach out to them and negotiated a lower monthly payment per visit.
29 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Dana,
Thank you for sharing your experience—and for being with us for the past 1.5 years! We’re so glad to hear that you’ve been happy with the service and our team. At Aptive, we’re committed to delivering consistent, high-quality protection and truly value your continued trust. We also understand that pricing matters, and we appreciate you reaching out so we could work with you on a solution. Thanks for being part of the Aptive neighborhood—we’re grateful to have you with us!
-Jasmine
Always efficient and since using Aptive…
Always efficient and since using Aptive they thoroughly spray the exterior. Therefore, I have not seen any bug on the inside of my house!
29 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Carolyn,
Thank you for sharing your experience! We’re thrilled to hear that our thorough exterior treatments have helped keep your home comfortable inside. Efficiency and effectiveness are key parts of what we deliver at Aptive, and we truly appreciate you being part of the Aptive neighborhood. Looking forward to continuing to protect your home!
-Jasmine
Resposta da Aptive Pest Control - Louisville
Hi Bill,
We really appreciate you taking a moment to leave a review -- and consistency is a word we're proud to stand behind! At Aptive, it's our mission to deliver reliable, high-quality service every time we visit, so knowing that's what you've experienced truly means a lot. Thanks for being a part of the Aptive family -- we're grateful to have your trust!
-Jasmine
The rating is solely for the technicians
The technicians performing the service are excellent and that's what this review covers. I've had Aptive for almost two years now and they have done an outstanding job of pest control for me and my wife.
That said, if I could give the back-office of Aptive (phone operators, admin support, billing, etc...) their own rating it would be ZERO stars. I am close to cancelling my contract with them because my stress level sky-rockets each and every time I have to talk to anyone there other than a service technician. I hate Autopay and it took several attempts to get it shut off. I pay promptly after my service but they call it Past Due within seconds of the bill hitting my account. Between treatment visits are free but they tried to charge me full-price for the last one I requested. And don't get me started on the incessant survey requests. I don't mind filling one out for a first visit and/or when I have an outlier experience (good or bad) but Every. Single. Time? I am sick and tired of filling out survey after survey after survey. The only reason I'm doing this one is because it's the first TrustPilot survey. Make no mistake, despite loving their service technicians I will remove 1 star from my rating for each and every survey request received after this one.
8 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi David,
Thank you for your honest and detailed feedback. We’re truly grateful to hear that our service professionals have consistently provided outstanding pest control for you and your wife—our team takes great pride in that work. At the same time, we’re sorry to hear about the frustrations you’ve experienced with our back-office team and billing processes. Your concerns about autopay, billing notifications, and survey requests are important to us, and we’ll be sharing your comments with the appropriate departments to improve those areas.
We value you as part of the Aptive family and want to make this experience as smooth as the service itself. If you’re open to it, we’d love the chance to connect directly and help address these issues so you feel more comfortable moving forward. Please don't hesitate to reach out at socialmedia@goaptive.com. Thank you again for being a loyal customer and for giving us the opportunity to improve.
-Jasmine
Great Service!
Aptive came out to spray the inside of my house for a sudden tick infestation, and Anthony did an awesome job. He was extremely professional, efficient, and thorough. I really appreciated how quickly he handled everything. Great service!
9 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Kristen,
Thank you so much for sharing your experience! We're really glad Anthony could step in quickly and handle your tick issue with such professionalism and care. At Aptive, we know how stressful sudden infestations can be, and we’re committed to providing thorough, efficient service that gives you peace of mind. We appreciate you trusting us to protect your home!
-Jasmine
Danny was very friendly and answered…
Danny was very friendly and answered the questions I had. He did a great job treating our lawn.
13 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Christy,
Thank you so much for the great feedback! We're so glad to hear that Danny was able to answer all your questions and provide excellent service while treating your lawn. At Aptive, we’re all about making sure your home and lawn are in the best possible hands, and it’s great to know Danny was able to deliver that experience for you. We’re excited to have you as part of the Aptive neighborhood and look forward to continuing to care for your lawn!
-Jasmine
The customer service is exceptional
The customer service is exceptional. They are so easy to work with and you always reach a real person.
7 de maio de 2025
Resposta da Aptive Pest Control - Louisville
Hi Jessica,
Thank you so much for your wonderful feedback! We’re so glad to hear that you’ve had such a positive experience with our customer service team. At Aptive, we believe in providing a personal touch and making sure our customers always feel heard and valued. It’s fantastic to know that we’ve been able to make things easy for you, and we truly appreciate you being part of the Aptive neighborhood. We look forward to continuing to serve you with the same exceptional service!
-Jasmine
Resposta da Aptive Pest Control - Louisville
Hi Frank,
Thanks so much for the kind words! We're happy to hear you're seeing the value in the service and that our service professionals are taking great care of you. At Aptive, we're all about delivering results with a team you can count on, and it means a lot to know that's been your experience. We're grateful to have you in the Aptive neighborhood.
-Jasmine
Great experience with company and…
Great experience with company and specially your technician that performs the service , he’s very consistent with each visit.
4 de abril de 2025
Resposta da Aptive Pest Control - Louisville
Hi there,
Thank you so much for your kind words! We are thrilled to hear that you have had a great experience with Aptive and that our service professional has been consistently delivering excellent service. Consistency is key to building trust, and we are so glad to know that has been your experience. Thanks for being a valued part of the Aptive neighborhood -- we appreciate you!
-Jasmine
Resposta da Aptive Pest Control - Louisville
Thank you for sharing your experience, John! We're so glad to hear that you had a positive experience with our Service Professional. We appreciate your kind words and will share your feedback with our team. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis
Resposta da Aptive Pest Control - Louisville
We appreciate your feedback, Aviv! We're glad you had a positive experience and that our service professional was kind and helpful. Thank you for being the best part of Aptive!
-Alexis
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