Aquabathrooms Bristol Avaliações 92

Very pleased with our bathroom, professional from start to finish - we will be using again in the future for another bathroom!

I had several quotes for the work on my bathroom, and immediately, Aquabathrooms Bristol stood out from the rest. The initial discussion with Mark about the work I was planning on getting done, filled me with confidence that he and his team really knew what they were doing. From there on in, it was easy, communication clear, open and honest, and then Jack and his team turned up. They were brilliant, so tidy, considerate and lovely to have around the house. Jack's attention to detail and skill is exceptional, and he has a great sense of humour and enjoys a good coffee! He role models professionalism to his team, who in turn are a credit to him.
I was left with my dream bathroom - thank you

We are very happy with our new bathroom. The service provided by aqua bathrooms was very good. Staff were helpful. The bathroom fitters arranged by aqua were very friendly and we are very pleased with their work. Would highly recommend using them.

Great communication, install and after sales! 20/10! Thank you

I explained the things that I wanted included in the design of the new bathroom and they exceeded my expectations. Really pleased with the result

Aqua bathrooms fitted our new bathroom for us.
The fitters were very friendly and polite and made sure that they cleaned up any mess at the end of each day.
We are so pleased with the bathroom and the service we received from Aqua, from quote to completion and would recommend to anyone

Aqua Bathrooms were recommended by Total Bathrooms of Bath. Aqua in turn subcontracted the installation of the bathroom to TM Bathrooms of Weston Super Mare. TM in turn used a range of subcontactors.
The shower tray was not protected such that the end result is poor and damaged. The plastering is so poor that had to be remediated by a professional. The installer came through the ceiling whilst installing cables. The plumber left leaks causing untold mess and damage.
Aqua came out once during installation and to be fair, Mark was very helpful to remediate the issues

I was recommended to use Aqua Bathrooms for fitting after purchasing bathroom products from Total Bathrooms, Bath.
Nathan and Sean were my allocated fitters. They were excellent in every way. They communicated well and I was kept well informed of progress. Both were very hardworking, unobtrusive and respectful of my property. Their workmanship was of a very high standard and their attention to detail was amazing. Any snags were dealt with quickly and efficiently. It was a pleasure having them working in the house.
The end result is a wonderful bathroom that exceeds my expectations. I am delighted- Thank you.
I would highly recommend Aqua Bathrooms for the quality of their work, total reliability and value for money.

Work completed to schedule , clean ,tidy and punctual . Good quality work . Would recommend .

Aqua bathrooms were recommended to us and we were so glad we chose them
Excellent service from the start with comprehensive quotation of work and great communication with administrative staff leading up to commencement of en-suite and bathroom refits
We had Russ and Lee allocated to our job and they were amazing !
They arrived on time and worked throughout the day to complete both areas in 4 days
They made sure they protected our carpets and our home clearing up at the end of each day
They both have a friendly disposition but have a very professional attitude towards their work and always checked with us that the work was being done to our satisfaction.
We felt very comfortable having them in our home and we were delighted with the finished work

We appointed Aqua Bathrooms to create ensuite and utility rooms through a recommendation by Total Bathrooms in Bath
Russ and Leigh arrived on the agreed date to carry out the work
They were a pleasure to have in the house and cracked on at an impressive rate (had both rooms gutted in the first day!)
They are obviously very experienced and checked decisions with us frequently, making adjustments until we were happy as well as offering solutions to unforeseen issues.
We put a lot of effort into the design choices and we are so impressed that both rooms look even better than expected and have received lots of compliments from friends and family.
We absolutely wouldn’t hesitate to recommend them

We approached Aquabathrooms following a design consultation with Total Bathrooms in Bath. Leigh came and had a look at our plans and current bathroom and put together a quote for the work taking into account our concerns. Fast forward to the install and Rich came to install the new bathroom.
It's quite a small space and I was worried about everything fitting and we did uncover a couple of surprises throughout the instillation (love joists) but Rich was able to overcome these and we've ended up with a great looking bathroom. After the instillation we did have a minor leak but Rich popped around and sorted it right away and we're all good.

Staff were promptly on time, very friendly and helpful and did an exceptional job.Would highly recommend them and have to my friends and colleagues at work

We are extremely happy with our new bathroom.Everything is exactly how we wanted it, and the installation team were so professional and extremely helpful throughout the whole process.
There was the odd challenge but Matt & Jack came up with a solution every time.
Considering it was a total refurb, taking the old bathroom out and fitting a new wetroom, it was done in a very tidy manner.
The finished job looks fantastic.
Would highly recommend

Poor survey, poor workmanship
Richard did our survey but missed important details and underestimated the tiling time by 150% - seems unqualified to quote for such jobs?

The standard of workmanship from the "fitter" was poor throughout, very rushed, and I bet there's no way he would accept the same standard in his own house?

Avoid!

Further update: After hearing about the issues, Richard came back to discussed the issues. He agreed the work was not to the standard he would expect and apologised - which was much appreciated. He tidied things up as best he could. Aqua have also refunded us for the work that wasn't done or shouldn't have been charged for.

Update after response:

During the survey, everything we wanted was possible and easy! When it came to it everything seemed difficult and compromised. The survey did not spot a wall hung vanity unit may not have been appropriate (which would have been apparent by simply looking in a cupboard). The shower waste was too high for the floor mounted shower tray in our design. I think this could possibly have been spotted, or, resolved if the fitter had allowed themself the proper prep time? I spoke to friend who had their bathroom done, and the fitting company sent an electrician to check the electrics ahead of the work. Leigh did not check, or even mention the electrics - if he had, I would not have had a clue but would absolutely made sure I found out. However, is this sort of thing why you get "professionals" in in the first place? The electricians turned up on day one but could not do anything as we didn't have an RCD, and the lighting circuit was not up to spec. We had to have nearly £2000 worth of rewiring done before the bathroom could be connected up. Although it does state on the contract the the wiring needs to be right, a bit of help would have been nice, and also some warning - we would have had the option of not going ahead, scaling back the design, or at least avoiding the chaos of trying to get it done on the fly trying to keep the project going.

There was planned 3days work prior to the tiler arriving. Due to a broken down van, and his son's cricket match this was squeezed into a day and half, becoming increasingly rushed. The shower have been tray was hastily glued down with plasterboard adhesive (not siliconed, or sand/cement as per the manufacturers instructions), and had to be lifted again as the fitter remembered the plumbing had only been push-fitted. As far as I could see no tanking was carried out (despite being on the job sheet). The toilet was not screwed to the floor or wall - the bowl and cistern were only siliconed in - not sure if this is an industry standard now? My concern is that if we have issues with any of the products the warranty may be void? Patching of the plaster was included in the quote (a full skim, or dry-lining would have been chargable), yet the fitter got a plasterer in to do some rough patching who I was expected to pay directly. The cost of hiring a core-cutter was added to the bill. I realised the wrong valves had been supplied (not by Aqua) for our radiator and I got them changed. I found the fitter had already looked at valves but didn't realise they were wrong and had planned to do some Heath Robinson pipework (which would have been visible) to bodge them in. Though he denied it, I'm convinced he broke our nearly £1000 cabinet - I have no proof but my wife and I checked it on delivery and there was no sign of it. (it's difficult to see how it wouldn't have been spotted during fitting?

During every compromise I felt trapped and coerced as I have limited knowledge to argue the toss.

The fitter had his own fitting company and worked for Aqua ad-hoc, presumably as, for whatever reason, does not have a full order book himself? I was told by the office that "both our own tilers were unavailable" so that's where that comment came from.

Aqua's office was hard to get hold of (once the deposit had been paid).

I spent hours project managing, and grafting on this refit myself, and don't know what it would have ended up like if I hadn't.

I would suggest, rather than boasting 25 bathrooms a month, you focus on 10 or 15, with a core of permanent employees whose work you can depend upon?

P.s. Aqua's own tilers were unavailable when it came to it and they got someone in they don't usally use. This was probably a godsend, as Rich, of Fine Lines tiling was excellent! A proper tiler - I would recommend him 100%

We had our ensuite renovated in May 2025. So feel it's a good time to review after a couple of months of use.

It was great from start to finish. Eddie & Finn were our fitters and both lovely to work with.

On time, really professional and knowledgeable. Both of them listened to what we wanted and gave some great suggestions along the way. Did a great job with the tiling, ensuring each tile flowed seamlessly into the next. It's one of my favourite rooms!

They also tidied up at the end of each day (important as we still had to live in the house and have 2 young kids).

If you're after someone reliable, I would definitely recommend getting in touch with Aquabathrooms.

We had Aquabathrooms do a family bathroom and utility room. Fantastic service & Communication before & during the build. The installers (Nathan &Sean) were very helpful with any changes & upfront about what the costs would be . Job well done ! Very pleased.

Excellent after sales service. We had a small problem with cracked grouting on floor tiles laid a year ago. Aqua sent someone round to fix it. No problem. We are pleased.

great service using top rate products and fitters, everything was done quickly with minimum fuss or disruption, the finished bathroom shower and area was at a very high standard and working extremely well, thoroughly recommend this company

It was a pleasant experience from start to finish. Initial consultation from Mark makes me want to go for aqua bathroom as he answered all of my questions in great details and he spent a lot of time measuring the bathroom carefully. Leigh has great communication throughout process answering all my queries promptly. Installer Eddie and his team were just incredible. He was friendly, professional and hardworking. More importantly he was so efficient. He managed to renovate the whole bathroom in about a week!! In addition, great communication throughout project as I was not at home most of the time. The standard of quality of work was high. I am very happy with the final result. One of the item is not arriving until a later date and Eddie is willing to come back to install the last item for me when it arrives.
He is going above and beyond for their customers. I would strongly recommend aqua bathroom especially team Eddie!