Arbor Education Avaliações 133

Hi Abor

I wrote a review a little while back and Abor was keen to receive more constructive feed back. Unfortunately I couldn’t use the link they provided. I have complied a few of my thoughts on how it could be improved.

- I want only one place to top up - it is such a faff entering your bank details in a dozen different places. As a suggestion - have one button on the home page that says “top up”. And one that tops up for all your children if possible.

- I want to be able to pay after I have selected. I never want to see ‘insufficient funds’ I want to see “now pay’. Currently I have to go all the way back to the start!

- I want to only be shown future dates that I can book for clubs otherwise I am overwhelmed with dates in the past that I don’t care about - increasing the cognitive load as they say. I want one button that says “book” and then another if you must -“Past bookings”

- I want to be able to edit if the situation changes or I get it wrong- currently I have to ring the office to amend anything.

- I only want to be shown what I am able to book - get rid of winter term as an option if we are in the spring term.

- I don’t want to be asked to select an option when there is only one option available.

It’s too deeply nested - you have to click and click and click.

Once I have topped up, I don’t want to return to that page - I have just topped up! Take me to the home page.

There is too much unnecessary information on the home page.
Get rid of ‘accounts all students’ - it is just noise. Home pages needs to help me navigate. I want to perform an action - ‘top up’, ‘Cabin’ (view or update), “view reports” etc . I need to see this clearly otherwise I am scrolling up and down randomly looking for links. You have 2 different links to clubs - one you can top up with and one you can book. I never know which it is which so I have to click on both to check each time.

There will be more but I hope this helps.

Absolutely garbage, signed in before, now cannot recognise my email and password, yet the school swears by it. It's the perfect example of IT at its worst and it's called progress. Bollocks

Would give Arbor zero stars if I could! NO customer services for parents - everything referred back to the school. There is no way to resolve an issue if the school cannot. I really hope that this system is cheap as chips as it is unusable and rubbish.

This app offers the worst user experience I’ve ever encountered. Its interface is maddeningly confusing and convoluted. For instance, the steps to book a before-and-after-school session are deliberately confusing leaving me anxious and concerned about whether I’ve actually made a booking. It’s almost as if someone’s orchestrating shady deals to keep this piece of rubbish in use. Cronyism.

Absolutely awful. So counter intuitive to use. Everything you need is buried deep in menus and even the most simple tasks are convoluted. Feels like just a cheap alternative to a real MIS. Serious overhaul needed! Probably the single worst thing about my day every day.

Absolutely awful. The interface is so desperately confusing. There is no way to update things. I just.. why would anybody use this?

The user interface is absolute terrible and I hate that school imposes this on us as parents and then we have no choice but to use it. I dread to think what schools pay for it as it’s simply not fit for purpose. The reviews on the App Store and here should be putting schools off using it but I fear not. It makes me angry at the school. The admin staff at school are in a difficult position having to deal with technical issues that aren’t their fault. I’m sure they hate Arbor as well.

Only getting a star because I had to give one. Absolutely unfit for purpose. The 2 years I've used this app daily at my sons school has been the most stressful, frustrating, maddening time of my life

Terrible app, just use classcharts.

Worse than Parentmail, which is saying something. Like Parentmail they offer no support and direct to the school for anything (so any bug report is impossible to make). Unlike Parentmail it's impossible to have reminders for meal orders so it's much easier to forget. The UI is terrible and the UX is abysmal.

Absolute joke! In keeping with everything in this country! Unregulated capitalism. Some tossers are making money out of it. Embarrassing! I've given up. They are obviously in bed with some of these academies. We are going backwards and I hate all of it.

The most frustrating app I’ve ever had to use.
When marking absence I’m there for so long trying to log in it frustrates me adding to an already stressful morning of having the kids unwell etc

You can only mark absence the morning of

1 star is generous, why can’t we give zero? This app is beyond bad, terrible UI and UX. And a long list of bad reviews over years shows that they don’t care.

This is the most user-friendly piece of software i have ever used. I can only think that zero research and communication with schools and colleges was ever done. Everything is long winded not easily accessible and not always correct.
If you are a school thinking of investing i would think again

Arbor is undisputedly the worst homework app to use from a student's side. I don't know what it's like for the parent and staff counterparts, but it's inconvenient, messy, lacks so many typical features and is generally rubbishly designed. It does not have a notification feature. Teachers have to MANUALLY set each homework to be completed and therefore, there are always around 15 overdue assignments which have been completed! It lacks the ability to integrate with calendar apps or anything. If you're a school, don't use Arbor! It is awful and there are many more bad things I have not highlighted.

Rubbish app, no customer service for parents, the school moved to this app and its not working g from the start

Shockingly bad. The worst school app I've ever used and this is the third (kids in different schools due to moving/age gaps)
I don't have the time to type everything wrong with it. Infuriating

Dear Sir / Madam, We Request Mr.YEDHUKRISHNAN S/o C.KRISHNAN NAI, No.17F DD Tech Valley, Kulathoor , kazhakuttam. To Contact Bank To Repay His Loan Availed From Our Branch PERUMKADAVILA During The Year 2009-2013 For B.E ECE Course. Thank You Sir.

Why is it that I use the website, and I have to always sign in? Like bro, have they even invented "Remember me" checkboxes yet? We're going to go back to 2001 at this rate. Like, I'd rather have my school still use Sachel One because at least they are nicer.