Arbury Avaliações 818

We had the wonderful pleasure of having Ishmail Harris to deal with our car purchase. We found Ishmail to be very friendly and total transparent with all the information he had to provide us to make a informed choice. He answered all our questions openly and honestly. We can't praise Ishmail enough for the excellent service he provided.

Recently purchased electric 208 GT, just wanted to share my experience overall very satisfied with the car, good communication and professionalism from some of the sales staff, david C who sold me the car went above and beyond throughout the whole process, he was very patient with myself as I work nights and I was able to pick up the car on a day that suited me, the car was clean and serviced on pick up. Overall very pleased with the service and car

Went to test the water with affordability in buying a second hand car. Started with the Peugeot dealer near us and because we had previous (20 years ago)excellent experience with the dealership.
Don’t know what happened since. Prices are not displayed on cars, so no point in browsing around the extremely cramped forecourt. We were greeted nice enough but on an extremely hot afternoon were not offered a drink. We were shown three cars and given finance and purchase details on one of them. Not offered a test drive. We were then urged to reserve the car as the chances are that it would sell very quickly. When we said that that’s a chance we’ll have to take since we wanted a little more time to think about it, and shop around some more, the tone changed and we were told that their job was to sell cars and that we had wasted their time. Needless to say that we won’t paying them another visit nor recommend this particular franchise to anyone who asks.

Excellent sales team. Purchased a Superb Iv and was very happy with the whole process. Attentive staff, sales and service.

Chole was so good had all the updates on the car all the prevalent information ordered two cars now with her :)

From start to finish great experience, Louis was fantastic made us feel at ease straight away and completely took the stress out of buying a car, couldn’t help enough! Would highly recommend!

i couldn't fault Josh, excellent customer service, knowledgeable and friendly, a relaxed and pressure-free sales environment, and a smooth, efficient purchase process

Service department is courteous, efficient helpful and entirely professional. Would be 5 stars.
Sales Department was throughout a terrible experience. All effort was on trying to sell extras and bully me into taking finance, no explanations about the car. Not even allowed to drive it. Salesman and Arbury parted company before the delivery date. A complete shambles.
Ever since I have been pestered by phone and email, not with apology or effort to put anything right, just to try and sell me another car. I have explained endless times that septegenarians don't trade in cars with 16,000 on the clock and requested no further pestering. My courteous replies and subsequently less courteous replies are simply ignored.
Threats of resorting to trustpilot have similarly been ignored.

What can i say, from start to finish Sam at Peugeot in stourbridge was excellent, from the application process to the hand over 5 star service, if i could give ten stars i would. A true asset to your company, well done Sam and Stourbrige Peugeot, i love my new 2008.

Beware of Walsall branch when purchasing your car. Once they have your money, that's it, if any issues, you will be ignored. Also double check your service book. They stamped my book showing a service had been completed in January, and this was confirmed by the seller, Matthew Green. I now have a message on my dashboard saying service due in 7 days. Turns out it wasn't serviced after all, I could have lost my full service history because of their ignorance. Reported this again, but no reply.

Very happy with the service received from Scott & Charles would recommend

Excellent service. Very helpful and non pushy sales staff. A credit to the company

Customer service

Quick and efficient turn found from old car to new

My experience over the years with Arbury Walsall branch both for service and sales has always been of the highest standards.Both my partner and my self purchase our vehicles from there and have no issues. Everything is taken care of from start to finish. having just purchased another vehicle, i find Matt the sales person who i always deal with always on top of every thing and has answers to all my questions putting me at ease. Sales transaction from start to finish with Matt Green is always smooth and he takes time to explain the infomation required to understand the new vehicle. Well done Arbury ! Roger Smith.

Imran picked up our order from a previous employee and kept to all what was agreed and got us the car by the date we needed it

Sold me a pre owned car. Drove 4.5 hours to buy from them as their reviews seemed so good. Basically broke down within 5 months, took the car to my local peugeot- broken radiator, serverly damaged cam belt. The radiator was mentioned in the service report before we collect, macanic topped up coolent and didn't bother to find the source of the leak. Let us drive back (knowing how far we come) with a bad cam belt and broken radiator. Luckily my local peugeot dealer sorted the issues for us. This site unable to provide documents when requested even though it's peugeot policy for them to keep them on file. They didn't try to help resolve issues or apologise. AVOID

Abysmal Experience at Arbury SEAT – A Two-Hour Drive for Disappointment
My recent experience at Arbury SEAT was nothing short of a complete waste of time and a testament to truly appalling customer service. I traveled two hours, having been assured that the car I was interested in was in "good condition," only to be met with a vehicle that was anything but.
It's frankly unbelievable that after knowing I was making such a significant journey, the dealership failed to disclose critical damage to the car. Upon inspection, I immediately noticed a smashed headlight surround and, shockingly, counted at least 20 dents along both sides of the car. This level of damage goes far beyond what any reasonable person would consider "good condition."
The salesman, Sam, only compounded my frustration with his unprofessionalism. When confronted about the damage, his response – that it's "normal for a car that big" – was not only baffling but also frankly rude and dismissive. His passive-aggressive demeanor and looks throughout the interaction made the experience even more unpleasant.
While the manager did offer to reimburse my train fare, it hardly compensates for the several hours of my time utterly wasted. The significant discrepancy between what I was told about the car and its actual condition leaves me with zero faith in Arbury SEAT. I would never consider purchasing a car from this garage and would genuinely be concerned about their ability or willingness to rectify any issues down the line. This entire ordeal was incredibly unprofessional and deeply disappointing.

My Peugeot 3008 GT was booked in for its annual service and MOT at Arbury Bromsgrove @ 10.00 am on 19/06/2025 with the work covered under my EMaC service plan.
When I dropped my car off and parked up at 10.00am at Arbury Bromsgrove I was quite upbeat and confident that the car was in tip top condition and would fly through its MOT & service. Given I had just spent over £1000.00 on new tyres all round and replaced both front & rear brake discs and pads and had a vehicle pre-MOT check done (not at Arbury). There were NO warning lights illuminated on the dash whilst driving to or on arrival at Arbury Peugeot Bromsgrove.
I had a text message with a video of my vehicle health check followed by a call from around 2.10pm to inform me that the car had failed its MOT due to an illuminated eml on the dash and it would need investigating at a cost of £156.00. There was no evidence provided at this point either in the video or a photograph showing the eml fault. This is something which I think might be worthwhile sharing/doing for any customers/clients in future.
I was somewhat taken aback as it was completely unexpected, and I said there was absolutely no warning lights illuminated when I left the vehicle with them at 10.00am and found it difficult to comprehend.
I had a second call at 3.30pm saying the car had now passed Its MOT and was ready to collect. Apparently, the diagnostic had picked up a fault with the AdBlue system the connectors were not properly attached and dirty?? they also said that the fault had shown up previously a few days ago, which I found impossible as the car had not been used and had been parked up for 10 days previous due to me being out of the country on holiday. I said I am on the way to collect the car, and I wanted to speak to a manager when I got there.
I arrived to collect my car around 4.00pm they explained the work that had been carried out.
I refused to pay without speaking to a manager.
I was asked to take a seat and a few minutes later I was introduced to the service manager who explained that the car had shown a fault that had been investigated under my authorisation and the problem had been identified as an AdBlue connector not being connected “hanging off”
I asked and challenged why / how has this happened does a connector just come off on its own? Is it pure “coincidence” that the eml became illuminated whilst at Arbury, because as I have previously said there was absolutely no warning lights illuminated when I left the vehicle with them at 10.00am.
I also asked why no evidence had been provided showing the eml fault?
I said that I had been told the telephone that the fault had shown up a few days previously which was impossible as I have already explained they denied they said this.
I couldn’t get a straight answer to any of my questions and was just told that the work had been done, in a clear and transparent way.
After a few more exchanges of dialect, I said as regular returning customer of Arbury, and having earlier in the morning arranged a further new 3-year service plan, I felt somewhat cheated, and I felt like tearing up the new service contract and taking my custom elsewhere.
At this point the manager snapped at his colleague and said credit him and then said to me “now I feel cheated, thank you for your business, don’t bring the car back here again” he then got up and walked off.
I thought to myself what an absolute disgraceful way for any employee of Arbury to treat a customer. I was never trying to get something for nothing. I only wanted explanations. I’m sure we could have come to a better amicable conclusion for both parties. Obviously, it appears to me that Arbury doesn’t want or understand the importance of repeat business if they have members of their team who behave this way.
I went to the desk, and they took payment for the courtesy car insurance cover, and I asked what I should do with my new service plan agreement? They said “what do you want to do with it?”
I said cancel it and I will take a service agreement with a different Peugeot dealer. I walked outside exchanged vehicles and left feeling bemused.
I don’t want anything from Arbury other than recognition that this type of behaviour by employee’s will not be tolerated. I fear if it is not addressed, I won’t be the last customer Arbury lose.