Such great customer service. I bought earrings for my daughter in January but kept them for her birthday in March but when she tried them one wouldn’t close, I contacted customer service, they were... Ver mais
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Veja o que dizem as avaliações
I bought a few things as a present for my daughter's DnB DJ boyfriend. He loved them but I'd got the sizing wrong. The customer service team were beyond helpful. I had a few problems with the retur... Ver mais
After initial difficulty getting in touch over an exchange I have received a phone call today apologising for the confusion - they are sending out a replacement today in time for my holiday and happy... Ver mais
I ordered for the first time and then the next day they were offering an extra discount so I emailed since my order hadn’t shipped yet. Unfortunately there was a mix up and my item was no longer in st... Ver mais
Detalhes da empresa
Escrito pela empresa
Aries is a luxury streetwear brand with integrity and authority founded by creative director Sofia Prantera, Aries is born out of an ongoing love for street wear, trash culture and outsider art and illustration. But it also reflects Sofia’s Central Saint Martin’s training and a fascination with hand dyeing, printing and hand finished garment construction. Aries is subversive in attitude, punk in its approach but ambitious and commercial in product and potential. The business is privately owned and self funded.
Informações de contato
Reino Unido
- ariesarise.com
Will not dispatch orders in their stated time frame and will cancel your order if you complain
I ordered an item with 3-4 days shipping (the only option). After 7 days the item still had not even been dispatched so I emailed asking if it would be dispatched any time soon. They responded 3 days later saying that it would be dispatched ‘in a couple of days’ with no explanation as to why there had been a delay or apology. I then complained after it was still not dispatched a day or two later and they cancelled swiftly the whole order (the only quick thing about this whole process). This was a present for someone and was an extremely frustrating experience! Extremely poor customer service - they don’t seem bothered.
18 de fevereiro de 2025
Avaliação não solicitada
Is this a real company??
Not sure if this is a fraudulent website??
Received clothes that were the wrong size sent them back the same day via DHL. Package arrived at their warehouse over a week ago and no refund. Nobody responds to any emails not one customer representative has gotten back to me. No telephone numbe.
13 de dezembro de 2024
Avaliação não solicitada
Online orders aren’t reliable!
Absolutely appalling customer service when shopping online! Made an order - was refunded as the item was sale and out of stock. Fine. It happens. They did offer a discount code to use on sale or full-price items and only gave me 2 days to use. I used it on a current season top I had my eye on. Waited a whole week expecting it to be dispatched. I was simply refunded with no explanation as to why. However their site still shows the item is available in my size! Appalling communication and customer service. The fact this has happened twice in a row… I won’t be buying from them again. A waste of time.
8 de novembro de 2024
Avaliação não solicitada
AVOID
AVOID! AVOID! AVOID!
RIP OFF MERCHANTS!
Awful company!
Product is cheap garbage with a big price tag.
Customer service is non existent. 3 emails ignored, no phone number and thier on line bar code scanning system doesn't give you their return address.
Clearly trying to wait out the 14 day return period.
I got their address on line, returned the item in perfect condition, recorded delivery and photographed everything. A month later, still no response and no refund.
Stear clear, it's all just marketing, they haven't the slightest interest in quality or customer service and will keep your money if you return the garbage product.
Now having to take them to the small claims court.
12 de maio de 2024
Avaliação não solicitada
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